Bench Dog Industries

To whom it may concern, [redacted] states that our return policy was not clear on [redacted] shop: it is not trueIt is very clear and I had provided our [redacted] policy to the mediator- [redacted] ***She also states that she was mislead by our company on what she would be charged to ship the item back, this is not correct as well: we do not give any quotes or estimates as to how much different private shipping companies charge to ship for the insuranceWe are not in the shipping business [redacted] received her FULL purchase price back the day we received our merchandise back from herI did mention to her that [redacted] should be less expensive, but she states that she felt that [redacted] was more reliable and decided to use them to ship the merchandise back to usWhich cost her over $We only charged $on our end for initial shipping, but our company is not liable for other companies services and fees, such as for ***'sThere are even more costly services than [redacted] usedagain, it was her decision, which has nothing to do with usHowever, out of courtesy, I did offer her a $discount on a future purchase of equal or higher value item based on her original purchaseWe have been working on [redacted] platform for many years, where we have an outstanding reputationBut it appears that [redacted] is trying to extort from our company or [redacted] the amount she had paid to a Third party- ***- completely disregarding her own contractual obligationsFrom the minute she decided to return the merchandise, she knew full well that she was solely responsible for return shipping fees and we have no control over her shipping preferencesOnce again, if [redacted] feels that she was overcharged for the shipping by ***, she should address this issue with themThank you!

Hi [redacted], I am attaching all supporting documentation (I couldn't attach in in the official respond) along with the copy of the text I posted on Revdex.com respond page.
Helvetica, sans-serif;">To whom it may concern,  On June **, 2015 [redacted] purchased a diamond ring from our company for $20,045, including $150 initial shipping charge, which was not refundable in case of return. She made a purchase through [redacted] platform, where our policy is clearly stated, in particular line about shipping back reads "make sure the package is fully insured. However, the return shipping of any item is on your account" (buyer). Here is the link to our [redacted] policies:  [redacted] . I am emailing the mediator all supporting documents. [redacted] assumed that shipping back will cost her as much as we initially charged for shipping. However, I never estimated that shipping cost simply because I am not aware what any private shipping company charges. There are many to choose from: [redacted], California Shipping, Pak Mail, OnTrack Drop Box, G4S Internationa logistics (the one we use here in NY) to name a few. However, I did mention to her that [redacted] should be cheaper simply because many of our customers use it to send their jewelry to us for repairs, but she decided to use [redacted] because she felt they were more reliable and their service was worth $505.06. Perhaps, she should have done some shipping back cost research prior to making a purchase to understand the cost of this transaction, as many customers do. If [redacted] feels that she was overcharged by her local [redacted] store, may be she can address this issue with them. Neither our company, nor [redacted] site is responsible for [redacted] decisions. All documentation is enclosed with an email to the Revdex.com mediator.   Marina.      
Treasurly by DiMa'
[redacted]
Skype Name: [redacted] Phone # ###-###-####, ###-###-#### [redacted]

To whom it may concern, [redacted] states that our return policy was not clear on [redacted] shop: it is not true. It is very clear and I had provided our [redacted] policy to the mediator- [redacted]. She also states that she was mislead by our company on what she would be charged to ship the item back, this is not correct as well: we do not give any quotes or estimates as to how much different private shipping companies charge to ship for the insurance. We are not in the shipping business. [redacted] received her FULL purchase price back the day we received our merchandise back from her. I did mention to her that [redacted] should be less expensive, but she states that she felt that [redacted] was more reliable and decided to use them to ship the merchandise back to us. Which cost her over $500. We only charged $150 on our end for initial shipping, but our company is not liable for other companies services and fees, such as for [redacted]'s. There are even more costly services than [redacted] used... again, it was her decision, which has nothing to do with us. However, out of courtesy, I did offer her a $700 discount on a future purchase of equal or higher value item based on her original purchase. We have been working on [redacted] platform for many years, where we have an outstanding reputation. But it appears that [redacted] is trying to extort from our company or [redacted] the amount she had paid to a Third party- [redacted]- completely disregarding her own contractual obligations. From the minute she decided to return the merchandise, she knew full well that she was solely responsible for return shipping fees and we have no control over her shipping preferences. Once again, if [redacted] feels that she was overcharged for the shipping by [redacted], she should address this issue with them. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[To my dismay, treasurlybydima nor [redacted] have failed to compromise a solution. I have asked for either a refund or a store credit and both have rejected the request. Bottom line, customer service is PRIME in this business. I do not see why they are not willing to provide a compromise for the inconvenience and misleading information. If you ask anyone, the businesses should be forthcoming with ALL unexpected expenses. I have dealt with 20 other shops on the [redacted] platform and have proof that they have provided CLEAR understanding of shipping to and from costs. Why is that treasurlybydima does not? I am not a business owner and do not know business ethics and responsibilities for my customers. I am trying to save their reputation, but they do not feel $500 is worth saving their reputation to provide customer satisfaction. It is sad to hear this because this will cost their shop millions in the long run. Again I would like to repeat I am a VERY giving and understanding person, but having to waste $650 in shipping charges for ANY item to see and return is just ludicrous. There are starving people in this world and people need to me more understanding and giving. I myself volunteer to help the hungry and those in need. They would be better off receiving $650 than anyone else. Please help as I know this is truly unfair by all means and morals. thank you. God Bless]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], I am attaching all supporting documentation (I couldn't attach in in the official respond) along with the copy of the text I posted on Revdex.com respond page. To whom it may concern,  On June **, 2015 [redacted] purchased a diamond ring from our company for $20,045, including $150...

initial shipping charge, which was not refundable in case of return. She made a purchase through [redacted] platform, where our policy is clearly stated, in particular line about shipping back reads "make sure the package is fully insured. However, the return shipping of any item is on your account" (buyer). Here is the link to our [redacted] policies:  [redacted] . I am emailing the mediator all supporting documents. [redacted] assumed that shipping back will cost her as much as we initially charged for shipping. However, I never estimated that shipping cost simply because I am not aware what any private shipping company charges. There are many to choose from: [redacted], [redacted], [redacted], California Shipping, Pak Mail, OnTrack Drop Box, G4S Internationa logistics (the one we use here in NY) to name a few. However, I did mention to her that [redacted] should be cheaper simply because many of our customers use it to send their jewelry to us for repairs, but she decided to use [redacted] because she felt they were more reliable and their service was worth $505.06. Perhaps, she should have done some shipping back cost research prior to making a purchase to understand the cost of this transaction, as many customers do. If [redacted] feels that she was overcharged by her local [redacted] store, may be she can address this issue with them. Neither our company, nor [redacted] site is responsible for [redacted] decisions. All documentation is enclosed with an email to the Revdex.com mediator.   Marina.      Treasurly by DiMa'
[redacted]
Skype Name: [redacted] Phone # ###-###-####, ###-###-#### [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[To my dismay, treasurlybydima nor [redacted] have failed to compromise a solution. I have asked for either a refund or a store credit and both have rejected the request. Bottom line, customer service is PRIME in this business. I do not see why they are not willing to provide a compromise for the inconvenience and misleading information. If you ask anyone, the businesses should be forthcoming with ALL unexpected expenses. I have dealt with 20 other shops on the [redacted] platform and have proof that they have provided CLEAR understanding of shipping to and from costs. Why is that treasurlybydima does not? I am not a business owner and do not know business ethics and responsibilities for my customers. I am trying to save their reputation, but they do not feel $500 is worth saving their reputation to provide customer satisfaction. It is sad to hear this because this will cost their shop millions in the long run. Again I would like to repeat I am a VERY giving and understanding person, but having to waste $650 in shipping charges for ANY item to see and return is just ludicrous. There are starving people in this world and people need to me more understanding and giving. I myself volunteer to help the hungry and those in need. They would be better off receiving $650 than anyone else. Please help as I know this is truly unfair by all means and morals. thank you. God Bless]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]