Benchmark Apartments

Review: I'm trying to apply for an apartment at "Benchmark" however they will not answer their phone or return calls. I've called approx. 15 - 20 times in the last 3 days, all hours of the morning up until 5:00 PM. I've left messages and contacted them via their website, no response. I've visited their website, filled out their online application, and paid the $35 application fee. I have not received any confirmation that they intend to run a credit check. From my perspective, I've just thrown $35 away because there's no indication they're providing the service they advertised (running my credit) and every reason to believe they just took my money with no intention to get back with me. I've also tried to setup appointments to meet with them via their online appointment scheduler and I've not heard back one way or the other nor have I received proposals to meet at an alternate time. This is the third day that I haven't been able to reach them, I paid them on 5/14/13. This is supposed to be a "non-refundable" transaction, but they haven't provided any service. This is the worst customer "service" I've ever received.Desired Settlement: I'd like a refund of the $35 application fee since they obviously don't have any intention of contacting me or making themselves available to be contacted. I'd also like this matter to be on record with Revdex.com for future reference since I can't imagine I'm the only one that's going through this.

Business

Response:

Dear [redacted],