Sales person did not disclose Jeep problems after being twice and $has not been refunded I am contacting you in regards to a recent visit that took place at Benchmark Dodge Chrysler Jeep in Birmingham, Alabama I have called placed two calls to general manager, once on April 6, and once on April 7, I have yet to receive a call backI also contacted the customer support center who tried to connect me with Mr [redacted] , but was unsuccessful Benchmark Chrysler Dodge Jeep was a recent recipient of the Customer First Award for best sales and customer service experienceMy experience at Benchmark on March 31, did not meet the expectations of Chrysler for the recipient of the Customer First AwardBuying a vehicle should be an exciting and fulfilling timeI was exited to buy a Used Jeep Wrangler from BenchmarkAfter going though all of the paperwork, I noticed that the rear bumper had damage as well as a rear busted tail lightI was shocked and surprised
I feel that I was a victim of unnecessary up-sellingI was told thing were wrong with my car which turned out not to be true
On February 7, I took my Jeep Grand Cherokee to Benchmark Chrysler, Dodge, Jeep, Ram for a factory recallThe recall number was *** Occupant Restraint Control ModuleWhen Benchmark completed the recall work I was then informed that I needed a new batteryWell, who am I to disagree with the experts, so I told them that since the old battery was still under warranty that I would go to Advanced Auto Parts, where I purchased the battery, and swap it out under warrantyWhich I did, only to find out that the batter was not the problemMy car still would not start, even with a new battery
Before taking my car in for the recall I had NO PROBLEMS with my battery or starting my carThis all happened as a result of Benchmark mechanics touching my car
I then took it back to Benchmark complaining that they had done something to it, ca
Advised by initial sales rep to commit insurance fraud and then mistreated by the owner and general manager upon contacting them directly
I leased my vehicle fromBenchmark in I went back to the dealership in May to discuss my options, knowing and admitting I had negative equity in the vehicleThe initial sales rep, ***, advised "Between you and me, your best option is a total loss with no injuries." I emailed the owner *** within a few days, as I was astonished and disappointed at how I had been treatedAfter no response to my email after weeks, I called and left him a voicemail, which was responded to the next business day and I made an appointment to meet with himI met him on Tuesday, June 27thI was in a small office with ***, the general manager, myself and my children (& 2)I arrived minutes early, and was told by the receptionist (after she had let *** know I was there) that my appointment wasn't until noon and he wouldn't see me before then
I have had my Grand Cherokee in your service department a few different times over the past year or soFirst time it was in for a transmission fault lightIt needed a new transfer case which was covered under the original factory warranty.Obviously I was a little annoyed that I would need to have that kind of work done on a car that had about 30K miles on it but I understand that stuff happensAfter a little over a week I got it back and noticed that when I turned the wheel all the way in either direction the front wheels were grabbing like it was in 4WD low.I brought It back in the next day and was told by the advisor that the tech had not adjusted some setting correctly but it would be fixedAnother day without my carThis time when I got it back it appeared to be fineThe second time I brought it in was because I received a recallIt's a Grand Cherokee so it was a recall for the infamous shifter issueSo I made an appointment and brought it in for thatI was told at that time that it would be a few days because the tech that handled the recalls was out on vacationI'm not sure why I would be scheduled to bring it in if the tech was not available, but whateverAnother few days without my carA few days after I got it back we had a service shifter light came onit went off after a while so I thought I would wait to see if it was an issue that would arise againOver the past year it has come on and off a few timesDuring this time frame it ran out of factory bumper to bumper warrantyNow, fast forward to this weekI have read over a few sites that there are a few issues most people are having with this modelThe first is the shifterIt is a safety issue no doubtSecond it the fuel filler neckIt is a capless fuel filler and the end of the filler neck is plastic and tends to break offThat causes the check engine light to come on due to a minor evap leakI called Jeeps customer care and they told me to schedule an appointment with the dealership and once they know what is wrong with it they can make a call as to how to proceedI brought it in on 11/28/A few days later Tom, my service advisor called and informed me the check engine light was the fuel filler neck (I already knew thatI told him as much before he wrote it up)He told me he couldn't get me an answer on the shifter because to tech that handled that was on vacation until the first of the yearHe said if I was in a hurry he could try and get another tech to look at itI explained of course I do not want to go without my car that longI also asked if he had talked to the rep at JeepHe stated that he had notHe stated it was my responsibility to do thatGreat customer service by the waySo I called Jeep back and spoke to Nicholas who was my case managerHe informed me that since I had such a bad experience with my first Jeep product that he would good will $in either a car payment credit or service payment to the dealership directlyI stated I would prefer the latterHe said he would speak to the service department and get it arrangedI then recieved a call a the next day from Nicholas stating he would not good will any part of the repair because he had spoken to Cason at the dealership and Cason told him that the issue with my car had nothing to do with the shifter recal and that since I was not the original owner they could not determine how the vehicle was treated prior to me owning itIt was months old when I bought it but that's beside the pointHe said that Cason stated the problems were likely caused by something we didHow absurd! Both of these problems are well known and documentedin any caseI only agreed to the repair in the first place because Jeep told me they would pay for itThis is my first and last JeepHow I was treated by both the dealership and Jeep as a company has been insulting and completely unprofessionalI will be sure to let everyone I know that they should stay away from Jeeps and that dealership
Posted by John M***: Let me share with you what the true meaning of Benchmark's slogan " WE ARE WITH YOU DOWN THE ROAD" really means!!
My Jeep Grand Cherokee diesel, which I purchased from Benchmark two years ago and dearly loved, developed a serious engine problem which left it inoperableI was faced with investing a tremendous amount of money in a vehicle that had over 100,milesThe management team at Benchmark worked out a generous plan allowing a very fair travalue for the Grand Cherokee and a discount on a new Grand Cherokee which made it possible for me to purchase a new vehicleIn my opinion Benchmark's management went above and beyond offering valuable assistance in a very difficult situationA true representation of their integrity and honestyI highly recommend Benchmark to anyone considering a new Chrysler Jeep or Dodge vehicleOver the last several years the quality of these vehicles has improved dramatically!! If you are looking for a new or used vehicle let me encourage you to give Benchmark Chrysler Jeep Dodge an opportunity to win your business!
Sales person did not disclose Jeep problems after being twice and $has not been refunded
I am contacting you in regards to a recent visit that took place at Benchmark Dodge Chrysler Jeep in Birmingham, Alabama I have called placed two calls to general manager, once on April 6, and once on April 7, I have yet to receive a call backI also contacted the customer support center who tried to connect me with Mr***, but was unsuccessful
Benchmark Chrysler Dodge Jeep was a recent recipient of the Customer First Award for best sales and customer service experienceMy experience at Benchmark on March 31, did not meet the expectations of Chrysler for the recipient of the Customer First AwardBuying a vehicle should be an exciting and fulfilling timeI was exited to buy a Used Jeep Wrangler from BenchmarkAfter going though all of the paperwork, I noticed that the rear bumper had damage as well as a rear busted tail lightI was shocked and surprised
Failed to handle warranty claim
On May I took my vehicle to Benchnark Dodge due to a premature tire failure on a front tire of the vehicleThe 1st service advisor I spoke said "There is no such thing as a tire warranty" knowing that was I asked to see mangerThe manager had someone examine he tire and agreed it was defectiveHe said he would place the claim for the tire however I would have to pay full price for a new tire until the claim was finalized and they would issue a refundI paid $for a new tire on that daySeveral weeks later I still hadn't heard anything so I called Benchmark and was told they didn't know the status but would get back to meFinally after not hearing anything I contacted Nexen which is the tire manufacturerThey forwarded me correspondence emails where they sent a pre paid shipping label to Benchmark for tire to be returned on 6/Finally on July Benchmark acknowled having shipping label and it would be shipped outIt was not shipped
This business has unsafe electronic communication practices
Without first confirming the email address, this business has been sending out private information (specifically, appointment information for specific car purchases)When advised that the wrong email address had been used, the information was not immediately updated and instead, further private information was sent outWhen contacted by phone regarding the situation, *** refused to address the issue by cutting off the conversation entirely (he hung up the phone.)
Sales person did not disclose Jeep problems after being twice and $has not been refunded I am contacting you in regards to a recent visit that took place at Benchmark Dodge Chrysler Jeep in Birmingham, Alabama I have called placed two calls to general manager, once on April 6, and once on April 7, I have yet to receive a call backI also contacted the customer support center who tried to connect me with Mr [redacted] , but was unsuccessful Benchmark Chrysler Dodge Jeep was a recent recipient of the Customer First Award for best sales and customer service experienceMy experience at Benchmark on March 31, did not meet the expectations of Chrysler for the recipient of the Customer First AwardBuying a vehicle should be an exciting and fulfilling timeI was exited to buy a Used Jeep Wrangler from BenchmarkAfter going though all of the paperwork, I noticed that the rear bumper had damage as well as a rear busted tail lightI was shocked and surprised
I feel that I was a victim of unnecessary up-sellingI was told thing were wrong with my car which turned out not to be true
On February 7, I took my Jeep Grand Cherokee to Benchmark Chrysler, Dodge, Jeep, Ram for a factory recallThe recall number was *** Occupant Restraint Control ModuleWhen Benchmark completed the recall work I was then informed that I needed a new batteryWell, who am I to disagree with the experts, so I told them that since the old battery was still under warranty that I would go to Advanced Auto Parts, where I purchased the battery, and swap it out under warrantyWhich I did, only to find out that the batter was not the problemMy car still would not start, even with a new battery
Before taking my car in for the recall I had NO PROBLEMS with my battery or starting my carThis all happened as a result of Benchmark mechanics touching my car
I then took it back to Benchmark complaining that they had done something to it, ca
Advised by initial sales rep to commit insurance fraud and then mistreated by the owner and general manager upon contacting them directly
I leased my vehicle fromBenchmark in I went back to the dealership in May to discuss my options, knowing and admitting I had negative equity in the vehicleThe initial sales rep, ***, advised "Between you and me, your best option is a total loss with no injuries." I emailed the owner *** within a few days, as I was astonished and disappointed at how I had been treatedAfter no response to my email after weeks, I called and left him a voicemail, which was responded to the next business day and I made an appointment to meet with himI met him on Tuesday, June 27thI was in a small office with ***, the general manager, myself and my children (& 2)I arrived minutes early, and was told by the receptionist (after she had let *** know I was there) that my appointment wasn't until noon and he wouldn't see me before then
I have had my Grand Cherokee in your service department a few different times over the past year or soFirst time it was in for a transmission fault lightIt needed a new transfer case which was covered under the original factory warranty.Obviously I was a little annoyed that I would need to have that kind of work done on a car that had about 30K miles on it but I understand that stuff happensAfter a little over a week I got it back and noticed that when I turned the wheel all the way in either direction the front wheels were grabbing like it was in 4WD low.I brought It back in the next day and was told by the advisor that the tech had not adjusted some setting correctly but it would be fixedAnother day without my carThis time when I got it back it appeared to be fineThe second time I brought it in was because I received a recallIt's a Grand Cherokee so it was a recall for the infamous shifter issueSo I made an appointment and brought it in for thatI was told at that time that it would be a few days because the tech that handled the recalls was out on vacationI'm not sure why I would be scheduled to bring it in if the tech was not available, but whateverAnother few days without my carA few days after I got it back we had a service shifter light came onit went off after a while so I thought I would wait to see if it was an issue that would arise againOver the past year it has come on and off a few timesDuring this time frame it ran out of factory bumper to bumper warrantyNow, fast forward to this weekI have read over a few sites that there are a few issues most people are having with this modelThe first is the shifterIt is a safety issue no doubtSecond it the fuel filler neckIt is a capless fuel filler and the end of the filler neck is plastic and tends to break offThat causes the check engine light to come on due to a minor evap leakI called Jeeps customer care and they told me to schedule an appointment with the dealership and once they know what is wrong with it they can make a call as to how to proceedI brought it in on 11/28/A few days later Tom, my service advisor called and informed me the check engine light was the fuel filler neck (I already knew thatI told him as much before he wrote it up)He told me he couldn't get me an answer on the shifter because to tech that handled that was on vacation until the first of the yearHe said if I was in a hurry he could try and get another tech to look at itI explained of course I do not want to go without my car that longI also asked if he had talked to the rep at JeepHe stated that he had notHe stated it was my responsibility to do thatGreat customer service by the waySo I called Jeep back and spoke to Nicholas who was my case managerHe informed me that since I had such a bad experience with my first Jeep product that he would good will $in either a car payment credit or service payment to the dealership directlyI stated I would prefer the latterHe said he would speak to the service department and get it arrangedI then recieved a call a the next day from Nicholas stating he would not good will any part of the repair because he had spoken to Cason at the dealership and Cason told him that the issue with my car had nothing to do with the shifter recal and that since I was not the original owner they could not determine how the vehicle was treated prior to me owning itIt was months old when I bought it but that's beside the pointHe said that Cason stated the problems were likely caused by something we didHow absurd! Both of these problems are well known and documentedin any caseI only agreed to the repair in the first place because Jeep told me they would pay for itThis is my first and last JeepHow I was treated by both the dealership and Jeep as a company has been insulting and completely unprofessionalI will be sure to let everyone I know that they should stay away from Jeeps and that dealership
Posted by John M***: Let me share with you what the true meaning of Benchmark's slogan " WE ARE WITH YOU DOWN THE ROAD" really means!!
My Jeep Grand Cherokee diesel, which I purchased from Benchmark two years ago and dearly loved, developed a serious engine problem which left it inoperableI was faced with investing a tremendous amount of money in a vehicle that had over 100,milesThe management team at Benchmark worked out a generous plan allowing a very fair travalue for the Grand Cherokee and a discount on a new Grand Cherokee which made it possible for me to purchase a new vehicleIn my opinion Benchmark's management went above and beyond offering valuable assistance in a very difficult situationA true representation of their integrity and honestyI highly recommend Benchmark to anyone considering a new Chrysler Jeep or Dodge vehicleOver the last several years the quality of these vehicles has improved dramatically!! If you are looking for a new or used vehicle let me encourage you to give Benchmark Chrysler Jeep Dodge an opportunity to win your business!
Sales person did not disclose Jeep problems after being twice and $has not been refunded
I am contacting you in regards to a recent visit that took place at Benchmark Dodge Chrysler Jeep in Birmingham, Alabama I have called placed two calls to general manager, once on April 6, and once on April 7, I have yet to receive a call backI also contacted the customer support center who tried to connect me with Mr***, but was unsuccessful
Benchmark Chrysler Dodge Jeep was a recent recipient of the Customer First Award for best sales and customer service experienceMy experience at Benchmark on March 31, did not meet the expectations of Chrysler for the recipient of the Customer First AwardBuying a vehicle should be an exciting and fulfilling timeI was exited to buy a Used Jeep Wrangler from BenchmarkAfter going though all of the paperwork, I noticed that the rear bumper had damage as well as a rear busted tail lightI was shocked and surprised
Failed to handle warranty claim
On May I took my vehicle to Benchnark Dodge due to a premature tire failure on a front tire of the vehicleThe 1st service advisor I spoke said "There is no such thing as a tire warranty" knowing that was I asked to see mangerThe manager had someone examine he tire and agreed it was defectiveHe said he would place the claim for the tire however I would have to pay full price for a new tire until the claim was finalized and they would issue a refundI paid $for a new tire on that daySeveral weeks later I still hadn't heard anything so I called Benchmark and was told they didn't know the status but would get back to meFinally after not hearing anything I contacted Nexen which is the tire manufacturerThey forwarded me correspondence emails where they sent a pre paid shipping label to Benchmark for tire to be returned on 6/Finally on July Benchmark acknowled having shipping label and it would be shipped outIt was not shipped
This business has unsafe electronic communication practices
Without first confirming the email address, this business has been sending out private information (specifically, appointment information for specific car purchases)When advised that the wrong email address had been used, the information was not immediately updated and instead, further private information was sent outWhen contacted by phone regarding the situation, *** refused to address the issue by cutting off the conversation entirely (he hung up the phone.)