Benchmark Complete Auto Care

This customer came in to our shopWe ran a diagnostic assessment on the carShe needed a new engine [redacted] paid $to get a new engine put in this carThe customer paid $for the diagnostic assessment (a discounted fee for [redacted] customers) and a $deductible for the engine replacementShe was losing fluid so she came backWe checked out the car and did a pressure test on the hoseThe hose was badHoses and belts are never covered by warranties, guarantees and [redacted] didn't pay for the hoses and beltShe was responsible for the cost of replacing the hose on her carShe had her car towed off our propertyTo make this customer happy, we'd be happy to apply a $credit to the cost of the hose repair (originally $170.50) or refund her $

This customer came in to our shop. We ran a diagnostic assessment on the car. She needed a new engine. [redacted] paid $1895.46 to get a new engine put in this car. The customer paid $50 for the diagnostic assessment (a discounted fee for [redacted] customers) and a $100 deductible for the engine...

replacement. She was losing fluid so she came back. We checked out the car and did a pressure test on the hose. The hose was bad. Hoses and belts are never covered by warranties, guarantees and [redacted] didn't pay for the hoses and belt. She was responsible for the cost of replacing the hose on her car. She had her car towed off our property. To make this customer happy, we'd be happy to apply a $50 credit to the cost of the hose repair (originally $170.50) or refund her $50.