Bend Veterinary Specialty and Emergency Center

***please see attached*** *** PO Box 1000DuPont, WA 98327Monday, May 14, 2018Dear *** ***,I received a complaint filed by *** ***(Complaint acct.#***) regarding the medical treatment of our canine patient"***" by DrS*** A*** March 24, We strive to provide
outstanding customer service to our clients and superior medical care to our patientsWe appreciate the opportunity to address the concerns brought forth by Ms*** ***.I would like to clarify that while
*** *** filed the complaint, DrA*** states that she was interacting with Mr*** *** in her communications regarding ***'s careI presented the complaint to DrA*** for her review and considerationAfter reviewing Ms***' complaint, DrA*** states that she feels her treatment of *** was warranted and medically appropriateShe therefore feels that the charges for products and services rendered to provide medical care for *** are justifiedI included a
written statement from her with this letter for your review.Please do not hesitate to contact us if you have any further questions or concernsWe are pleased that *** has recovered and we wish her all the best for the future.With kindest regards,Carol M***,CVT Human Resources ManagerBend Veterinary Specialty and Emergency Center SW 3rd Str.SteC3Bend, OR