Bender's Computer & Network Solutions

TO:  [redacted] (Revdex.com) Regarding:  Case ID [redacted]      This is letter is written to explain and address Case ID  [redacted] from Mr. [redacted].  Mr [redacted] told us to fix the unit.  We did as he requested.  When someone tells us to...

fix the unit we do just that, unless communicated otherwise, by us or the customer.  We talked about this with Mr. [redacted] after he brought this to our attention.  We understand certain industries give estimates all the time before work is done while other industries give estimates upon a per need basis.  We work as the later, and simply fixed the unit when as Mr. [redacted] instructed.  Had he wanted an estimate beforehand we would have been glad to give him one.  He assumed that we would give him an estimate before the work was done, and this is was where some of the contention was.  We have many customers that request that we just fix the computer without an estimate and it gets fixed and they pay the submitted bill.  Some customers request an estimate and then we fix it and submit the bill and get paid.  The process is customer driven upon their needs.  Because Mr. [redacted] told us to fix the unit and not give him an estimate, there was no foreseen need to communicate back with the customer what was going on until the unit was fixed.  When the unit was fixed we communicated back to the customer.       Upon our communication with the customer, Mr [redacted] after the unit was fixed, brought to our attention that he wanted the unit brought back and that he would not pay for any parts or service, even though he requested it be repaired.  As a result of Mr [redacted]'s words we requested that we be paid in cash for parts and services rendered, as it was made clear that he intended to steal the parts and labor of the company.  Even after all of that, we still went the extra mile before giving Mr. [redacted] the bill, and decided to be nice and eat a large portion of the labor bill which he did not have to pay for.  We have tried our very best to accommodate Mr [redacted].  We wish him the very best in his endeavors to find someone else to suit his computer service needs.   Sincerely,   Paul B[redacted]

I recently had a mac repaired and was given an estimate of $300.00 to do the repair. It took 2 months to get our computer back and the final bill was $1175! In fairness I did ask for an additional repair upon Bender's suggestion....ask how much this addition would be and was told not much more than the original estimate. I spoke by phone an additional 2 times and one more time in person and ask for a ballpark price and each time they said they were not sure yet and would not even give a ballpark figure. When the computer was finally delivered the technician was nervous when it came time to give me the bill...and told me he had discounted me half the labor. The cost was 4 times the original estimate. In my mind I should ha e received a phone call early on alerting me to the fact that the costs would be substantially more than originally thought so that I could have made a choice as to whether or not I wanted to repair or just replace the computer. This was a very deceptive transaction and I do not recommend this business to a anyone!