Bendon Publishing Intl

Javier
P*** spoke with the merchant Gerardo as well as the daughter of the owner about
cancelling the account on numerousThey were both informed that we would allow
them to cancel the account without penalty however they would need to return
the equipment prior to cancellation
Javier
provided an address of *** NW Loop 410, Suite 104, San Antonio, TX to
the merchant to return the equipmentThis is our current addressThe merchant
visited our previous address last year and this address is still on our
websiteThis is why there was an address discrepancyThis information will be
updated immediately
The
merchant called our corporate office on July 16, The call was escalated
to the Sales Agent, JavierJavier was aware of the merchant’s frustration and
requested for the account to be closed immediatelyWe have not received the equipment
from the merchant however the account was requested to be closed on July 17,
and was completed on July 21,
The
merchant signed a three (3) year agreement on August 25, The merchant
used the services in the months of October, November, December and June
The early termination fee is $which the company has waivedWe
only requested to receive the equipment which we still have not received as of today July 24,

Initial Business Response /* (1000, 18, 2016/06/14) */
(Revdex.com received business' response by phone.)
On June 7, 2016, the business sent the consumer by priority mail a replacement planner, as well as an additional 2-yr pocket planner as their gift to him. The matter should be resolved.

I did hear back from Bendon and they promptly sent a replacement after the complaint was filed.  I would like to close the complaint as they have addressed my concerns.  I assume filing with the Revdex.com gave them incentive to reply!thank you[redacted]