BendPak

I'm a disabled veteran and when I made the investment to purchase these machines from Benpak I expected the support needed and a good quality product to run my business. I purchased a Tire machine and Balancer. Bendpak was notified multiple times about issues with both machines. I requested parts under warranty and Bendpak kept sending me the wrong parts. At one point I found out they had sold me a discontinued machine and that explains why they were sending me the wrong parts. I'm still upset of it being a discontinued machine. I tried contacting Benpak and they kept saying they would take care of it but they never did. I spoke to so many different people in charge and still didn't get a solution. The machine is still being used but it has all the same problems that were identified when it was under warranty due to not getting the correct parts and support needed. Due to the lack of parts the machine will never operate at its best capacity and has made it difficult for our business to run properly. The last Bendpak manager in charge who spoke to me, told me he would find a solution but never heard from him again and we as a business are still waiting on Benpak to respond. The tire machine (R30XLTF) has multiple issues. The balancer (DST30P) will not stay calibrated not even a week.

Contacted Bend-Pak on February 8, 2019 for issue regarding a leaking power unit for a QuickJack BL-5000SLX I had purchased from them (Reference ticket#: 16884). After working with the technician to try and diagnose the issue, an order for replacement parts was placed on 4-3-2019, and my card was charged immediately. After not hearing anything back for a few weeks, I contacted Bend-Pak and was told the item would be in stock the end of the month. I checked the end of the month and was told that it would take another 2 weeks (I have records of the chat transcript).

Called them again after a few weeks, and was told end of May, ETA. Mind you, I still was not given any notification written or otherwise about this delay. I was simply told it will ship when it arrives at the end of May. May came and went, again having heard nothing from Bend-Pak. I called them again, and they said the ETA is now end of July. Well, it is not end of July, and I called them once more and was told to wait a few more weeks. The exact same thing they told me the previous times.

It has now been nearly 6 months since my $1300 piece of equipment has been out of commission, and Bend-Pak has offered no assistance or even communication, but was happy to take my money at purchase and again when ordering replacement parts. At this point, I need this issue resolved by either sending me the parts needed to get this up and running, or replace the entire unit so that I can resume using it again. I have been more than patient by working with them for almost half a year to get this resolved.

Let's start off with the Quick Jack product, superb I must say, there was one flaw in assembly. On one side the hydraulic needed to be detached in order to fit the 90 degree fitting, which caused a delay and wasn't pleasant, the other side was easy and the fitting screwed in with ease. Once the product was fully built it worked great, lifted my vehicles with little effort. Finally a product to take to the race tracks or work on vehicles that is compact. Sadly the product purchased wasn't long enough for all my vehicles (5000Slx). I purchased this product on Costcos website, which was only limited to the 5000SLX model at over $300 off. I needed the 5000EXT which would give almost 6 inches in total, the sales person said I didn't need to trade models and just get the extension kit available for the SLX model which turned it into the EXT model. Sadely the extension kit added 1 1/2 inches to the lift and wouldn't supply room to insert the rubber locks. At this point I told myself, not a big deal I'll just return the product at Costco, and the return the extension to bendpak, and pay regular price for the EXT model but get 4 more units because I loved the product and how convenient it was. Returning the main lift at Costco was a breeze, I love doing business with them, great warranty and superb customer service. Bendpak customer service was by far one of the worst experiences I've had, reaching someone to return a web order was chaotic. I'd reach someone from customer service and then they would have to transfer me to someone in client relations to help me, which every time I was transferred I'd be sent to a voice recording asking to leave a message. After waiting 2 days I called back and demanded to talk with a human about my return inquiry, after 2 additional tries I finally reached someone (Alyssa Johnson client relations). Her professionalism was terrible, she told me I would receive an RMA number with a return label once I approved the freight charge, which was no biggie. She sent me the RMA number the next day but no return label. I called back and asked why wasn't I given all required information so I can properly return the extension, she then said she'll send the return label and then hung up. No apology, no respect for the customer. I then called back and asked to speak with her and was transferred to someone else to finalize the return process. I was going to purchase 4 units before this experience and was going to recommend this product to several workshop owners to support the product and its greatness, but from how I was treated by their customer service I want nothing to do with them. The product is great but the support was terrible, sorry bendpak you lost a valuable word of mouth source because one employee didn't feel the need to offer satisfactory customer service. Buyer beware.

Original Inv. date 12/28/18. Product returned and had to call to finally receive a credit memo on 03/14/19 that was entered on 1/15/19. Have been requesting refund back to credit card total time. They always say it will be a couple weeks. Just sent another request today 06/19/19 as we still have not received credit back.

I purchased a product from them. They agreed to take it back under an RMA number.
I sent it back in November 2018. It has been 5 months and have not received a refund.
I have called every month and each time my info is taken and i'm told they will fix it or contact me
I still don't have a refund and when I call no one picks up or help

I seldom write any type of review but hopefully the leadership at Bendpak as well as potential customers will benefit from this feedback.
When we opened our shop we purchased four Bendpak lifts and their top of the line air compressor. Three of the four lifts had defective parts out of the box requiring replacement. The local installer/warranty provider just shook his head and said that is typical of Bendpak. The local installer/warranty provided did not stock a single part for any Bendpak product. Every part had to come from Bendpak customer service in California which did not trust their installer/warranty provider's diagnosis and Bendpak insisted on sending one part at a time via standard ground shipping trying to trouble shoot the various problems. These issues delayed our shop opening by more than a month.
We are now 3 1/2 years into the business and ongoing Bendpak reliability has been below average. All four Bendpak lifts continue to have switch, relay and valve problems. Bendpak's top of the line air compressor has had numerous problems including tank check valve failure, pressure shut off valve failure, leaking shaft seal, etc. The air compressor head is about to fail. When there is a problem it is time consuming and tedious to find a resolution. Bendpak is unable to provide any exploded parts diagrams for the lift pump head, electrical or air compressor. Bendpak tells you it will take 24-48 business hours for a tech to get in touch with you. Bendpak literally resorts to emailng you pictures of various parts (i.e. switches, relays, etc.) and asking you to pick which one you need. Parts are often superceded or out of stock. For example, I attempted to order a relay for a lift that was down and Bendpak told me that it was out of stock and would not be available for a month (can you imagine your shop being down a lift for a month because of an out of stock relay). Bendpak is currently only offering ground shipping (no overnight or 2 day service) so even when part are in stock it takes 4-6 business days minimum to receive any parts here on the east coast.
It typically costs us $1500-$2000 a day when a lift is down. The downtime we have experienced due to repairs, parts delays, slow ground shipping, out of stock parts, etc. has cost us far more than what we would have spent on a better quality alternative with a local installer/warranty team that actually stocks repair parts locally.

Ordered a low rise lift (P9000LT), upon arrival there were missing and damaged parts. Customer Service was ok with these minor parts that needed to be replaced. Upon thorough inspection and putting the lift together to test we noticed the lift cylinders would not fully raise. We investigated further and removed the preinstalled cylinders and tested separately to see if it was a cylinder issue or a lift construction issue. The cylinders with no load would not fully extend. In fact they would only extend about 7 inches out of 20+ inches. Customer service had me increase pump pressure and that did nothing at to solve the problem. Called back and left a message with a rep in witch that rep wasn't assigned to my case they left a message with the one that is. That rep never returned my call. This has been going on now for a week. On top of that the new lift was replacing a smaller version of the companies lift witch broke. My original lift broke after 5 years of light use and it failed because there was a missing grease point that was never fabricated into the lift. Every time I mentioned it they avoid the point / change the subject.

I ordered a Quickjack product the first week of November in 2018. I had to cancel the order the following business day and the customer service representatives said it would be no problem.I followed all the steps to do so and they still shipped it to me. I refused delivery, sent it back and called the customer service reps to get my refund. Each rep I spoke to could not give me a straight answer when I would get my refund. This product is $1365.00. At this point I had spoken to about 10 different people and still no one would tell me when I was to get my refund. I eventually soke to one guy that worked there after over 5 weeks of waiting and continuously calling them and he said it would be 3-5 days for my refund. After the 5 days was up I called him back to tell him there was no refund in my account and he told me “he dropped the ball on it” and passed me along to another person in accounting. This person said she would expedite the refund.Since the time she told me that it has been 2 weeks and still no refund. I have spoken to over a dozen people there and waited over 6 weeks and still no one can tell me when I will get a refund.

I purchased this lift through ASE Automotive Equipment on 8/31/18, PO #1***70. The transaction with B *** was at ASE was seamless and pleasant. From there I’ve had to deal with BendPak direct as the lift came in with internal damage that couldn’t be seen until I started to unpack the lift. It appeared that it hadn’t been packaged and protected well for shipping. Not only that, it had items that had been reworked and repaired as though it was a refurbished or a factory second. That’s not what I purchased. I immediately contacted B *** at ASE as that’s where I purchased the lift. He let me know that he would contact BendPak about the problem, but also gave me contact info for BendPak as well as I would need to let them know what had happened. That where the problems escalated. They asked for pics and I sent roughly 60. Pat Henthorn assured me they would send out another lift. The lift supposedly was lost in shipping. I then contacted B *** at ASE, who had been included in all the email from the start, for help with the problem. From there, Pat Henthorn and Kees Fairhurst from BendPak have done nothing but lie about what was going on. They’ve tried to tell me whatever it took to pacify me. All the while weeks have gone by.bThey’ve insisted they were going to send another lift. I let them know that we’re closing in on winter here and this needed to happen quickly. There’s been no sense of urgency on there part at all. I finally asked for a full refund, only to receive a call from Kees Fairhurst on Monday 10/15 assuring me that a new lift would be sent out by 10am on Tuesday 10/16. I let him know this was the last chance as almost two months has gone by. I told him to contact me with the shippers info and tracking info as well. I never received any contact at all. I did receive an email from Pat Henthorn advising me a new lift would be sent out minus the power unit. The email was sent after the lift supposedly was already shipped. I was never told this by Kees Fairhurst in our phone conversation. I contacted B *** to let him know that I was done with BendPak and wanted a complete refund. B *** asked if he could try one last time. BendPak not only lied to me, they lied to B *** from ASE. Brian asked for tracking info and never received it. They finally responded with an email letting B *** and myself know that a new lift would be sent out complete with a power unit. That email was sent over a week after Kees Fairhurst assured me a new lift was being sent out on Tuesday 10/16 at 10am. In my opinion, BendPak is a deceptive company that lacks seriously in customer service and definitely has no idea what honesty and integrity mean.

Paid $1600 for a quick jack system. they only sent half of it. they have not provided valid shipping info for the second half of the product. they will not return my calls or instant messages.

I ordered a replacement hydraulic cylinder for my car lift due to a leaking seal. The first one they sent was the wrong type. The second is defective due to metal clanking around inside which Bend Pak confirmed thru a video I sent them. It has now been over two months and I still don't have the replacement part or my money returned which I have asked for. At this point as I plan to repair the cylinder myself. The shame of this whole situation is I spent $2500 for this car lift only two years ago and am worried for the future if this is the kind of service they give you.

Ranger transmission cabinet non stop problems and all they do is give you the run around and deny manufacture issues when it is well known issues. Never ever spend money with this dishonest company!!!!!

I ordered the Quickjack BL-3500SLX Car Lift which cost $1,125.00 from the website https://www.quickjack.com on June 19, 2018. The product was the wrong size for my car so I called them and requested a change to my order which they stated they would accommodate for an additional charge but nothing happened, two weeks later I called again and nothing happened. After that I decided that I might as well set up and test the components and when I did, the hydraulic pump and motor assembly leaked fluid and so I called them again. This time they told me to not use the unit because it could cause a fire and it was after that conversation that a return order was finally issued. After returning the product again nothing happened, no replacement product was shipped, and so I asked for a refund. I was told that I would be issued a refund by check but that was two months ago and nothing has happened.

After multiple attempts to resolve the issues with my quickjack system. The company agreed to give me a refund but they have not followed though. Attached is a log of my whole experience with the company. 6-11-2018 – Ordered BL-5000SLX 12V DC Option and Pinch-Weld Rubber Blocks. 6-18-2018 – Order arrived with the following issues: Right Frame dented and left frame scratched up due to flimsy packaging. Came with an Outdated Rev. C1 manual that showed fittings no longer used in the new model revision and it was missing the Pinch-Weld Blocks. 6-19-2018 – Submitted a customer support request and attached pictures of the damaged frames and followed up with a phone call to customer support. The support member advised me not to use the lift due to the dent and told me that I would be receiving a tracking number for replacement frames later that day. I checked my email that evening to see an email stating my support ticket was closed and no tracking number. 6-21-2018 – I still do not have the tracking number for my replacement frames, so I call the customer support number multiple times during business hours with no reply. I then reached out via Facebook messenger and got a helpful employee who shipped two replacement frames. 6-22-2018 – Order arrived the next day, but upon inspection I discovered that they sent me two left frames and the pinch weld blocks. I contacted support about the frames and they told me they would be overnighting me a new right frame with a shipping label to put on the additional left frame to send back. 6-23-2018 – I put off heading to the gym to wait for the frame and to put the new shipping label on, fedex overnight orders typically come by 10:30. As 10:30 rolls around I start to suspect something went wrong, so I check the tracking number and see that the shipper put in the special instructions “Weekday Delivery only”. This was quite disappointing because I wasted a good bit of my Saturday unnecessarily waiting, which kept me from being able to install my new clutch that weekend. 6-25-2018 – The right frame arrived today and looks a little different than the other frames. I reached out again via Facebook messenger to ask why I was told that the order would come Saturday, when they shipped it with the instruction of weekday only. I got the response that they were leaving for the day and would get more information for me tomorrow. A little later that evening I noticed that the new right frame didn’t have a serial number so I snapped a picture and asked them if it was supposed to. 6-26-2018 – The next morning I received the following message from Facebook “Hello ***. We've taken this as far as we can go through Facebook. Please send all support inquiries through Quickjack's email. Thank you.” Then they blocked me from their Facebook Page. I never used any abusive language during our interaction, despite the elevated level of frustration that I have been put through. I assume that they just didn’t want me to write a bad review. During my lunch break, I was able to get ahold of someone on the phone from support and they informed me that only the left frame has the serial number on it. Now for the big moment. I finally have all the parts and can finally put my QuickJack together and try it out. I pick up the newer rev G manual they sent me and got to work. I got halfway through step one before I encountered a problem. The elbow fitting on the right frame cylinder did not have the required clearance to be threaded in, because it was too close to the actual frame. Luckily, it was roughly an hour before QuickJack’s office closed, so I called the support line a couple times but no answer. I then tried the sales department and they informed me that the support person left for the day but he took down my information and account of my problem to relay to the support department. 6-28-2018 - I spoke to Refugio from customer support again today and his response to the solution was to send more elbow fittings and force it past the frame. I doubt that forcing it past the obstruction will work without tearing up the cone of the hydraulic fitting. Later that evening I decided to go try to “Force the fitting as the technician suggested and noticed that it was more than just a clearance issue, but the cylinders were different sizes and the frame geometry was different. So, I sent a picture to Quickjack’s support email highlighting the changes. 6-29-2018 - I spoke to Refugio and he confirmed that the right frame was an older model and advised me not to use it and he’d send me the correct frame right away. He even promised to personally check the box to ensure that it was the newer style frame that matches my undamaged left frame. 6-30-2018 - The new right frame arrives and it is the same older style!!! I send an email immediately with a picture asking how this could happen if he personally checked it. 7-2-2018 - I haven’t gotten a response, so I called back and spoke to the same technician. He had no explanation for how this happened and told me that he was going to start the refund process and it would take about 7-10 days. 7-11-2018 - Haven’t heard anything from quickjack regarding my refund. I decided to call back, but Refugio wasn’t there so I left a message. 7-13-2018 - No response, so I decided to call again. I got a hold of *** H. and he told me that he spoke to accounting and I should have my refund by the 7-17. 7-17-2018 - Radio silence from Quickjack. So, I called and left another message. 7-18-2018 - Refugio’s boss Oscar calls me back to apologize and promise that the return process will be properly filed. Yep, that’s right nothing has been processing for the past TWO WEEKS. He was not clear if the refund was going back on the credit card or if they would send me a check, but he promised when Quickjack received the return he’d update me. 7-19-2018 - I received 8 slips to send back all 6 frames that don’t match or are damaged and all the other corresponding parts. Fedex was scheduled to pick up 7-20 friday morning. 7-20-2018 - We spent a couple hours trying to tape the tattered boxes back together to send all this stuff back. Fedex picked it up that day. 7-26-2018 - Quickjack receives the return. 8-1-2018 - No update from quickjack yet, so I called to find out what was going on. Oscar wasn’t there and the person who answered the phone said that the check was being processed and I’d receive an update by Friday 8-3. 8-3-2018 - Left a message for Oscar again, but did not get a response back yet.

I purchased a car lift which also included an optional Air Bottle attachement to make it easier to have the safety locks release so the lift can be lowered. The air bottle doesn't work and for over a week now I've been trying to get the return authorized for my refund. They won't let me talk with the tech who will approve the return and claims he will call me back which he hasn't.

On April 24, 2018, I ordered BendPak lift model XPR-10AXLS to install at my workshop, which is approximately 1.5 hours from my home. The specifications of my order were determined after several phone calls with BendPak's customer service rep (the "CSR") at extension 137. I intended to use the lift, primarily, for lifting sports cars. The CSR insisted that I needed BendPak's special Low Profile ("LP") arms for this purpose. The LP arms were a $250 upcharge from the standard arms. I indicated that the critical measurement for me was the lifting pad height on the arms. I needed the lowest pad height to get under sports cars with low ground clearance. The CSR assured me that the LP arms were what I needed, so I incurred the additional $250 charge. I received the lift and, subsequently, had it installed on May 17, 2018 by Bendpak's recommended installer, Illini Autolift. On May 31, my 220V electrical drop was completed. When the electrician tried to operate the lift, it leaked hydraulic oil very badly. Illini Autolift came out and tightened a fitting they had failed to tighten correctly. I traveled to test the lift in early June. In attempting to lift a car, the lift only traveled up about half way, at which point the hydraulic pump became very loud. Illini Autolift, who included hydraulic oil as part of the installation, had underfilled the reservoir by approximately 5 quarts. I traveled out the following week (early June) and added the additional fluid. While the lift now cycles to its upper lift, the pump remains very loud, likely damaged by running dry due to Illini Autolift's incomplete fill. As I continued to inspect the lift, I noticed 1) the LP arms had much higher lifting pads than I expected, 2) the release cable was not adjusted properly and would not allow the car to be lowered, and 3) the lifting posts were not installed plumb, causing certain lift arms to scrape the ground while others were too high off the ground. A friend and I fixed the release cable, simply so that we could get the car down. I then contacted the CSR at extension 137 and began additional discussions about the LP arms. I was not confident that I was getting straight answers. On June 14, 2018, the CSR emailed the exact dimensions of the LP and standard arms. It turns out that the standard arms have lifting pads that are .75" lower (3.5" vs. 4.25") than the LP arms! I wish I was given that information back in April when I ordered. I clearly would not have taken the $250 upcharge for "higher profile" arms. At this point, I expressed my desire to get a refund for the LP arms and get the standard arms. The CSR said there would be a 20% restocking fee on the LP arms (that I never should have been sold). Following several emails and requests to get a supervisor involved, the restocking fee was fee waived and BendPak agreed to cover half of the shipping. I accepted this deal on June 19 in an email. On June 28, I emailed the CSR because no action had occurred from BendPak to complete the swap. I heard nothing and emailed again on July 2. After some back and forth trying to understand the shipping procedure, the CSR told me that shipping labels had been sent to me on June 21. I never received them. On July 9th, I emailed the CSR twice to get shipping information. I heard back on July 10th. The CSR said that the shipping were emailed on June 21 and then emailed again. I have never received the emails, either directly or in my Junk folder. BendPak clearly has my email address, given all of our prior communication. I believe that BendPak is giving me a significant "run around" that is, at best, terrible customer service and, at worst, designed to prevent me from getting the proper parts and a refund.

BendPak came through for me! I had purchased an HD-9ST 4 post red lift.
Bendpak let me know how long it would take to build and ship over seas.
It was delivered before schedule. Consistent communication and good
customer service is what I got. I asked if my lift could arrive with no scratches and sure enough my red lift was in perfect condition! If anything the installers put some scuffs on it. Jonathan Abbinante

It has been two and half months since I ordered a lift. The lift is in stock and Bendpak claims it was shipped several weeks ago. It was supposed to be expedited shipping due to long wait since ordering. That is a joke as they did not even set up shipping for at least two more weeks. Now the item is supposedly stuck somewhere for the last 9 days. ENOUGH of the lies. I want a refund, but cannot even get through to talk to someone. No one returns my calls. Beginning to look like fraud to me.

I own a lift installation\service company and ordered an HD-7p four post lift for a client. I installed this unit shortly after receiving it on 7/24/17. Upon installation I found and alerted bendpak to the fact that I was missing key components. Bendpak shipped out the missing hydraulic hose but did not offer to reimburse for labor or costs. The unit functioned erratically upon start-up. Upon calling customer support we were given the "oh it is something you did installing or the lift isn't level".(ask any industry pro and they will tell you this is how bendpak is) I was then told to allow the customer to use a lift, that wobbles and shakes dangerously as it travels, for several weeks and see if the issue goes away.(have this response in emails) I soon found that the hydraulic cylinder had bad seals and was leaking. Bendpak sent the wrong cylinder to us for repair, and once again didn't provide labor or costs reimbursement for warranty repairs. We called and had the correct cylinder sent out and made yet another trip not covered by bendpak. The issue still persisted and the response was the same. I have installed enough of these lifts from other companies and know this lift is a bendpak lemon and not an installers or end-users burden. Bendpak told me to hire a ALI certified tech at my own expense to see about the problem. Upon contacting the local guy, he told me that he wouldn't work on bendpak because they don't have any integrity. I begged, he came up for $100 of my money and saw that the pump was not working properly, bendpak again denied the ALI tech and said I lost my money too bad. Bendpak decided to send their own guy 4 weeks ago. I talked to him by phone and he told me he contacted bendpak and refuses to ever do work for them and that he would not help me on this. "good Luck!" he said. I called Bendpak on Friday and no one could help. We are 6 months into this problem with nothing but excuses and blame shifting. Why offer any warranty if you don't stand behind your products?

A vehicle lift was purchased from Bendpak (MDS-6kf). During installation I contacted Bendpak and asked about the unit being wired for 220 volt service. I spoke to E *** and he said he would send over the correct diagram to wire the unit for 220 Volt. A month later the unit failed to operate, I called bendpak and spoke to S *** he said it would be under warranty and would send out a new unit. He was unable to find the correct replacement hydraulic unit for the lift, HE stated he had a hydrolic unit from another lift type that would need minor wiring changes to make it work, I agreed. The replacement part arrived and I contacted S *** and told him that the electronics are considerable different and I was not comfortable making the changes without a wiring diagram in hand. S *** asked me to send him photos of the original and replacement motors differences, I never received a email back. Two days ago he reached out and I resent the photos to him. He now states the original unit failed because to was wired for 220 Volt, according to him it was never designed for 220 Volt. E *** the original customer service rep I spoke to said it was no problem and their web site says its designed for 115 or 220 volt. Simon now states I will have to pay for the hydraulic unit and I will have to make alterations to the unit to make it work on 220 volts. I made no alterations without first getting the blessing from Bendpac, I am expected to be the repair technician for their unit. The unit was only up and running properly for one month.