Benedetto Landscape Construction

I am writing in response to the response from Revdex.com that Gassen received on April 15, 2016. The unit owner of this unit [redacted] believes she does not have to pay for monies owed to the Ridgeview due to filing bankruptcy; she still owes post bankruptcy’s monies that are currently due to Ridgeview.  This account has been turned over the Association collection attorney that is hired by the Board of Directors.    [redacted] is still the owner and responsible for the outstanding monies she owes Ridgeview HOA.   Per the documents of the Association, the Board can legally authorize having the dues accelerated through the end of this fiscal year 2016.    The current balance on this account is $7,635.00 as of today. It is clear this owner does not understand the laws however both Gassen and the collection attorney have attempted to do what we can to  inform her of this.  The outcome would be for this owner to pay in full or present a payment plan to Gassen that I will then present to the Board for consideration. The Board of Directors give Gassen Company direction on all these matters.  Gassen does not act on behalf of the Association without Board approval.

Dear Revdex.com, The complaint submitted by [redacted] St. [redacted] has been resolved with Ms. [redacted].  The $75 in late fees on her account have been removed.  Because she is not showing in the Summit at Buck Hill records as an owner she was not receiving association mail or...

notices.  She has provided Gassen with documentation showing ownership in the home and Gassen has recommended she contact her county offices to verify she is on the homes warranty deed.The Board of Directors changed the late fee policy and late fee date in early 2016 and Ms. [redacted] did not receive the notice because she was not recognized as an owner but her roommate is listed as the owner.  In the future she will receive association information as an owner.Thank you for your time, Kristi [redacted], CMCA, AMSVice President, Association ManagementGassen Company

Good Morning, Please see the attached Three (3) documents in response to this claim. Thank you, Steven [redacted]Association ManagerGassen Company

I am rejecting this response because:
Dear Mr. [redacted],Thank you for taking the time to look over this case. I'm definitely not satisfied with their response. I understand their justifications for their behavior, and the excessive attorney fees that come along with that. The issue I have is that on their original letter informing me about the painting project, there wasn't a date of when the payment was due. It seems unethical to hire a third party to collect the debt (which correspondence from the attorney ended up costing more than the actual painting bill) when there wasn't an official invoice with a due date to begin with. I've lived in this townhouse for six years under Gassen, and I've never missed a monthly association fee; considering that I pay them $2,500/year, you'd think the least they could do is call or email me reminding me of the painting bill, instead of hiring a debt collector. From the time they sent the original letter up until they hired the debt collector, only about four months had passed (since I've consistently paid my association dues, that should indicate to them that I'm not trying to evade the painting bill). If there had been a due date, I would have paid it by then; if I had known they were going to hire a debt collector and incur unnecessary attorney fees, I would have paid it to prevent that. I have paid the painting bill in its entirety along with legal fees, and now all I am asking for is to get my $65 back.Thanks again for your time. I hope that Gassen can see my perspective on this.Sincerely,[redacted]