I am not satisfied with the company's response because they charged me for a job that was not completed and did not warn me of any fees in advance. The appropriate course of action should be to take responsibility. Unless I receive a refund, I do not plan to use their services again.
Our technician went to the customers house to test water pressure, tech says there is a leak under floor 40 feet from the sidewalk to the house. The charge was for trip charge to determine what the water pressure was (45 PSI) and where the leak was. The estimator was going to try to give an estimate...
for the customer in a timely fashion, there would have been NO CHARGE for the estimate. Unfortunately our estimator could not make as quickly as the customer wanted. We do apologize for that. Sometimes circumstances out of our hands to arise. Again the $43.00 was for the tech to go and look at the situation and that was what was done. We did not get the estimate to the customer.
I am not satisfied with the company's response because they charged me for a job that was not completed and did not warn me of any fees in advance. The appropriate course of action should be to take responsibility. Unless I receive a refund, I do not plan to use their services again.
Our technician went to the customers house to test water pressure, tech says there is a leak under floor 40 feet from the sidewalk to the house. The charge was for trip charge to determine what the water pressure was (45 PSI) and where the leak was. The estimator was going to try to give an estimate...
for the customer in a timely fashion, there would have been NO CHARGE for the estimate. Unfortunately our estimator could not make as quickly as the customer wanted. We do apologize for that. Sometimes circumstances out of our hands to arise. Again the $43.00 was for the tech to go and look at the situation and that was what was done. We did not get the estimate to the customer.