Benedict Refrigeration Service

Complaint: [redacted] I am rejecting this response because: its a flat out lie Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I would love toNow that it is going to cost me more money to drive down there miles each way from my houseI don't understand why your trying to give me a car rentalWhy didn't you offer that when my truck was broke You dealer was trying to hustle me that's why you have me the 900$ worth stuff for freWhich should been under warranty anyways because that is consider power trainWhich I still had warranty at the Time Regards, [redacted]

[redacted] Today I received a notice via US mail regarding the referenced complaint indicating that you have attempted to contact me regarding this issueThis is the first I have heard of thisThe customer is correct when they say that this is a warranty issueA loaner car (rental) was provided at no cost to the customerThe vehicle provided was a Ford Focus as parts were on back orderAfter a few weeks had gone by customer stated that she didn’t feel comfortable driving this vehicle because of the snowShe asked to be upgraded to a 4xand was informed that Jeep had only authorized the cost of the Focus and that there would be an upcharge of $per day for the 4XShe agreed to this with Tom K [redacted] (rental manager) and this was witnessed by Lexie F [redacted] (receptionist).Jeep paid $ for the Focus and the customer’s portion was an additional $for the upgrade to the 4xThis customer provided us with a credit card and a verbal authorization for said chargesSteamboat Motors understands the frustration regarding warranty work and the delays in getting parts associated with either recalls or warranty related issues.It is our desire to makes these repairs in a timely and efficient mannerIf I can provide any additional information please let me knowJohn C [redacted] / General Manager

[redacted] Dear Mr [redacted] ,In response to Ms [redacted] 's statements, I cannot comment on anything prior to June We had a managerial/personnel change on June therefore I cannot comment on the prior visitsWhat I have found by our records, is that the vehicle was in the shop on May 17, repaired for a charge of $and returned to her on the same dayOn May the vehicle was brought back in with two concerns not related to the previous days workThe vehicle was returned the same day, with no charges to the customerOn May 20the vehicle was brought back in with six concernsTwo of the concerns were attempted to be repaired at another shop last yearThe car was returned to her, that same day, with a list of costs to repair the vehicleNo charges were accessedThe following day she called and asked for some sort of discount for her inconvenience for which we offered a 10% discount on parts and laborShe declined the offer and countered with offer of paying no laborWhile appreciating Mr [redacted] 's frustration, this is an unreasonable offerWe offered her pricing that is normally reserved for the manufactures, which carry the deepest discounts, which she declined.While we would appreciate the chance to repair her car, her demands are unreasonable as the repairs are labor intensiveBeing that her vehicle was at another shop, demonstrates that there are other options other that towing the vehicle to DenverEspecially given the year (2005) and mileage (96860) of the vehicleEd A [redacted]

Complaint: [redacted] I am rejecting this response because: The truck drove into the dealer in working orderRoutine maintenanceThe truck broke down less then miles from the dealership within hour of picking the truck up Tim sold a part fuel system flush to me and all the sudden after that there is a fuel system sensor failure? There were no modifications to thatThe throttle body spacer was removed, new bolts were replacedNow all sudden the throttle body needs to be replaced ? Now I paid 260$ to get it towed back and then I'm told it will be another 900$ on top of the 2300$ I just spent After all said and done the second round of repairs goes from to to to free? How does this work? Why so many price cuts? If 900$ is the price that is the price There was some real fishy business going down there I do not feel that this case is over The facts are the truck broke down after leaving the dealer with in hours, towed back, and no responsibility taken and all the blame was on the customer There was zero dealer relationship as you statedThis was the first time I had ever been to the dealership Tim the service writer yelled at me as I called back the morning after it got towed back as it was my fault and I was going to be happy to call himThere was zero customer service or respect Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***