Initial Business Response /* (1000, 5, 2015/03/10) */
We have no customer information that matches this complaintNo customer of record by this name or matching phone number
If we had type of car information or possibly dates of service we might be able to verify the complaint
Possibly a different customer name when vehicle was brought in??
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their responseThey know and are aware of this situationI called them on Feb3rd of this year, at this time the lady said she did remember me, before she even looked it up on the computerThis displays their dishonesty in itselfThen after she put me on hold for a long period of time I called back only to get an unconcerned and sarcastic attitude from herDuring these conversations she asked why I waited so long to call, I told her that it was only last winter that the service was done on the vehicle, and who uses the heater during the summerI also asked her if they would try to correct the heater problem, her response was - "well we told you that dodge has a heater core defect problem"now, this was the FIRST time I had heard of thisI asked her, if I knew that dodge had this defective heater core problem why would I pay to have the water pump replaced? She had no answer, she did ask if I wanted Don to call me back about this, I told her yes I did want Don to call me about this problemAs to date I have not received any call back from Don or any other person related to this situation or repair shopThis vehicle was serviced on Nov11th ,2013, under our name, ***, the same name this complaint is filed in, it is a Dodge NitroWe had to return the vehicle twice after to see if they could remedy the heat problem, both times they said there was air trapped in the system and that they had bled it outBoth visits these people were non-receptive to us about fixing what they were supposed to have fixed in the first placeon the second visit, I brought up the fact that we had paid good money to have a service performed that still hadn't been corrected, and since we had paid and they had our money that they needed to fix the problem, at that time they refused to work on the vehicle, his exact words were"I don't have to fix anything, here are your keys"I pretty much had to plead with him to take the vehicle back into the shop to have it looked at by a technicianThey were very rude to us after this and I knew we could not return this vehicle, or take any other vehicle to these people for any type of service without being treated rude and unprofessionallySo as a result I drove the vehicle in very frigid weather so my wife wouldn't have to endure the coldAt one point, before the 2nd return to the shop, I called them and was telling Don that I drive it when it's too cold for my wife to drive the vehicle and his response was a very unconcerned and sarcastic"well, you must be a nice guy", that was itNow, I ask, is that any way to treat a paying customer?
So, bottom line is, these people charged me dollars to replace a water pump when they knew dodge has a defective heater core issue, of which , if I was aware of at the time I would not have paid to have the water pump replaced, but instead would have paid them to replace the heater coreWhen we returned the vehicle they were rude and unprofessional, they bullied us out of their building thinking that was all they'd hear from us, until recently I had no idea of what kind of recourse I could take against themThe service was just last winter, and the heater still does not work correctlyWe took the vehicle to what we thought was a reputable repair shop, we paid what we thought were "professionals" to repair what they assessed the problem to be, then we were treated very unacceptably by them and they refuse to even try to remedy the problem which still exists in the vehicleI feel they should refund our dollars since they did not fix the problem the vehicle was brought to them to fix and I feel they bullied us thinking that they would be done with usThis is no way to run a business, or any way to treat customers
Final Consumer Response /* (3000, 11, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, the facts still remain
These people changed a water pump when they were aware of a heater core problem with these vehiclesThey did not inform me of this heater core issue till long after the factNow, I ask again, if I was aware of this why would I pay dollars to replace a water pump when it is probably a heater core problem? Then they had no intention of correcting the problem, instead they created a hostile environment knowing we would not be able to returnThey worked on the same vehicle for the same reason three times in a five day spanI only tried getting assertive because when you pay a "professional" to do a service for you, you expect a good product and service, not to be treated unfriendly and have to return twice in four daysAlso, I was having to take time away from my work, of which I cannot do often being that I work on a schedule and have to adhere to deadlines, thus making time off very inconvenient for me, and here I was having to stand around in a shop waiting for unfriendly people to, hopefully, fix what they had been paid to do alreadyIf you warrantee your work, is it ethical to refuse work on a vehicle if it is still in the timeframe? If so, then they claim they told me not to return? This also indicates they had no intention to correct the problem
As far as her statementshe never asked if I had been without heat for months, which in fact a good part of this time is summer, no need for a heater in Oklahoma, but she didn't really care because she remembered me and knew the situation and was doing her best to derail my attempt to talk about remedying the issueI did start with asking about if they would consider remedying the problem since the heat hadn't worked correctly since we got it out of the shop, this is when she informed me of the heater core issues Dodge hasAlso, as I mentioned previously, on Febof this year during our phone call, she asked if I wanted Don to call me about this issue, I said yes and I have never received a call concerning this matter
So, if they had done their job right in the first place and replaced the correct part to begin with, we wouldn't be having this conversation, I say this because they have admitted that they knew of the heater core issue and yet gave us a diagnosis of a water pump
Secondly, if they had made an honest effort to correct it instead of working to alienate us from their business we wouldn't be having this conversation
Thirdly, the fact still remains that we paid for a service, to professionals, who didn't repair what the problem was then we were treated in a fashion that they knew would detour us from trying to have them correct the problem, which they have never intended to do
Finally, bottom line, the heater still does not work correctly and hasn't since they "fixed" the problem charged us for it then, basically, ran us off, and haven't been anything but dishonest, sarcastic, and hostile since the second visit to their shop
Now how professional is that?
Final Business Response /* (4000, 13, 2015/04/07) */
We deeply regret that the consumer was not happy with the services provided and that we are unable to provide him any compensation for work that was completed
Beneficial Automotive
Initial Business Response /* (1000, 5, 2015/03/10) */
We have no customer information that matches this complaintNo customer of record by this name or matching phone number
If we had type of car information or possibly dates of service we might be able to verify the complaint
Possibly a different customer name when vehicle was brought in??
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their responseThey know and are aware of this situationI called them on Feb3rd of this year, at this time the lady said she did remember me, before she even looked it up on the computerThis displays their dishonesty in itselfThen after she put me on hold for a long period of time I called back only to get an unconcerned and sarcastic attitude from herDuring these conversations she asked why I waited so long to call, I told her that it was only last winter that the service was done on the vehicle, and who uses the heater during the summerI also asked her if they would try to correct the heater problem, her response was - "well we told you that dodge has a heater core defect problem"now, this was the FIRST time I had heard of thisI asked her, if I knew that dodge had this defective heater core problem why would I pay to have the water pump replaced? She had no answer, she did ask if I wanted Don to call me back about this, I told her yes I did want Don to call me about this problemAs to date I have not received any call back from Don or any other person related to this situation or repair shopThis vehicle was serviced on Nov11th ,2013, under our name, ***, the same name this complaint is filed in, it is a Dodge NitroWe had to return the vehicle twice after to see if they could remedy the heat problem, both times they said there was air trapped in the system and that they had bled it outBoth visits these people were non-receptive to us about fixing what they were supposed to have fixed in the first placeon the second visit, I brought up the fact that we had paid good money to have a service performed that still hadn't been corrected, and since we had paid and they had our money that they needed to fix the problem, at that time they refused to work on the vehicle, his exact words were"I don't have to fix anything, here are your keys"I pretty much had to plead with him to take the vehicle back into the shop to have it looked at by a technicianThey were very rude to us after this and I knew we could not return this vehicle, or take any other vehicle to these people for any type of service without being treated rude and unprofessionallySo as a result I drove the vehicle in very frigid weather so my wife wouldn't have to endure the coldAt one point, before the 2nd return to the shop, I called them and was telling Don that I drive it when it's too cold for my wife to drive the vehicle and his response was a very unconcerned and sarcastic"well, you must be a nice guy", that was itNow, I ask, is that any way to treat a paying customer?
So, bottom line is, these people charged me dollars to replace a water pump when they knew dodge has a defective heater core issue, of which , if I was aware of at the time I would not have paid to have the water pump replaced, but instead would have paid them to replace the heater coreWhen we returned the vehicle they were rude and unprofessional, they bullied us out of their building thinking that was all they'd hear from us, until recently I had no idea of what kind of recourse I could take against themThe service was just last winter, and the heater still does not work correctlyWe took the vehicle to what we thought was a reputable repair shop, we paid what we thought were "professionals" to repair what they assessed the problem to be, then we were treated very unacceptably by them and they refuse to even try to remedy the problem which still exists in the vehicleI feel they should refund our dollars since they did not fix the problem the vehicle was brought to them to fix and I feel they bullied us thinking that they would be done with usThis is no way to run a business, or any way to treat customers
Final Consumer Response /* (3000, 11, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, the facts still remain
These people changed a water pump when they were aware of a heater core problem with these vehiclesThey did not inform me of this heater core issue till long after the factNow, I ask again, if I was aware of this why would I pay dollars to replace a water pump when it is probably a heater core problem? Then they had no intention of correcting the problem, instead they created a hostile environment knowing we would not be able to returnThey worked on the same vehicle for the same reason three times in a five day spanI only tried getting assertive because when you pay a "professional" to do a service for you, you expect a good product and service, not to be treated unfriendly and have to return twice in four daysAlso, I was having to take time away from my work, of which I cannot do often being that I work on a schedule and have to adhere to deadlines, thus making time off very inconvenient for me, and here I was having to stand around in a shop waiting for unfriendly people to, hopefully, fix what they had been paid to do alreadyIf you warrantee your work, is it ethical to refuse work on a vehicle if it is still in the timeframe? If so, then they claim they told me not to return? This also indicates they had no intention to correct the problem
As far as her statementshe never asked if I had been without heat for months, which in fact a good part of this time is summer, no need for a heater in Oklahoma, but she didn't really care because she remembered me and knew the situation and was doing her best to derail my attempt to talk about remedying the issueI did start with asking about if they would consider remedying the problem since the heat hadn't worked correctly since we got it out of the shop, this is when she informed me of the heater core issues Dodge hasAlso, as I mentioned previously, on Febof this year during our phone call, she asked if I wanted Don to call me about this issue, I said yes and I have never received a call concerning this matter
So, if they had done their job right in the first place and replaced the correct part to begin with, we wouldn't be having this conversation, I say this because they have admitted that they knew of the heater core issue and yet gave us a diagnosis of a water pump
Secondly, if they had made an honest effort to correct it instead of working to alienate us from their business we wouldn't be having this conversation
Thirdly, the fact still remains that we paid for a service, to professionals, who didn't repair what the problem was then we were treated in a fashion that they knew would detour us from trying to have them correct the problem, which they have never intended to do
Finally, bottom line, the heater still does not work correctly and hasn't since they "fixed" the problem charged us for it then, basically, ran us off, and haven't been anything but dishonest, sarcastic, and hostile since the second visit to their shop
Now how professional is that?
Final Business Response /* (4000, 13, 2015/04/07) */
We deeply regret that the consumer was not happy with the services provided and that we are unable to provide him any compensation for work that was completed
Beneficial Automotive