Beneficial State Bank

Initial Business Response / [redacted] (1000, 9, 2015/10/06) */ Hello, I have researched Consumer's complaint and created an update application for credit bureau status through [redacted] Program SystemsI have a continual record of reporting status with credit bureau agencies but unable to comment as to why Consumer is stating that it is not showing up on credit reportI have printed a draft copy of my manual entry for my records and can provide that to you if requested

Hello, Customer participated in skip a payment offers paying $each which we received a signed agreement that stated the full payments would come due and the end of the contract which interest continues to accumulate at 14.90%In the meantime, customer also had late charges at $each and field chase fees at $each all of which interest continues to accumulate at 14.90% until account is paid in full

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Contact Name and Title: [redacted] - Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @panambk.com Hello, On July 22, customer's vehicle was repossessed due to default of paymentsOn July 23, customer was sent a notice of our plan to sell motor vehicle by Certified Mail (#XXXX XXXX XXXX XXXX XXXX XX) a returned, signed receipt from customer was received regarding notification of repossession that is required by lawCustomer had requested and was granted a 10-day extension to reinstate and redeem vehicleOn October 28, the vehicle was sold at Auction and customer was again notified that the vehicle had been sold and a deficiency balance was remaining on account xxxx239-I will once again submit a Notice to Release Liability to The Department of Motor Vehicles however if customer had any outstanding items with the DMV prior to repossession that would be beyond our assistance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle was not sold the date that is stated please recheck the fileI was notified later in October of the vehicle being soldMore than a month after

Hello, Customer should have a copy of her signed promissory note dated March 18, that states: Default - You will be in default if you do not make payment of the amounts scheduled when they are due You will be in default if you break any promise you made in connection with this Agreement You will be in default if you die, file for bankruptcy or become insolvent (meaning you are unable to pay your obilgations when they become due) You will be in default if you make any or misleading statements in any credit application or update of credit information You will be in default if anyone who has signed a security agreement in connection with this Agreement is in default You will be in default of this Agreement if you have defaulted under any other obligation you have with usYou will also be in default if something happens which we believe may substantially reduce your ability to repay what you oweOn Thank you

Initial Business Response / [redacted] (4000, 10, 2015/08/18) */ Hello, Our Company had the customer vehicle inspected by a License Chevrolet Dealership. The vehicle inspection report states that mechanical issues were found but they have nothing to due with payment reminder device installation or vehicle... repossession. The vehicle inspection report findings were relayed to customer and she clearly understood that her issues had nothing to due with repossession. Customer paid account current and vehicle was returned to her in a timely manner. Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Over with closed

I financed a car loan for the amount of $23,from finance and thriftOn Dec 26,I made a final payment of $, totaling my payments made to them $23,I HAVE OVER PAID THEM AND WOULD LIKE MY CAR TITLE FROM THEM

On May 18, customer signed a promissory note which a binding agreementCustomer agreed to the terms of this agreement including the additional terms set forthCustomer promised to make payments as shown on the Truth in Lending DisclosureCustomer is a primary borrower of the monies borrowed
and all collections efforts are legal and binding

Hello,
In reviewing customers account the Bank had placed late charges and incurring late payment fees extending the Maturity date, as a courtesy to customer due to excessive delinquencyAs of today’s, date we have changed customers Maturity date back to 09/28/to match original contract
Customer should know that out of payment have not been received on time therefore, outstanding balance will be due in full on 09/28/

I understand what I need to do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hello,
Customer participated in 3 skip a payment...

offers paying $25.00 each which we received a signed agreement that stated the 3 full payments would come due and the end of the contract which interest continues to accumulate at 14.90%. In the meantime, customer also had 13 late charges at $19.58 each and 3 field chase fees at $45.00 each all of which interest continues to accumulate at 14.90% until account is paid in full.

I financed  a car loan for the amount of $23,490.00 from finance and thrift. On Dec 26,2016 I made a final payment of $270.00 ,  totaling my payments made to them $23,752.50. I HAVE OVER PAID THEM AND WOULD LIKE MY CAR TITLE FROM THEM .

Initial Business Response /* (1000, 9, 2015/10/06) */
Hello,
I have researched Consumer's complaint and created an update application for credit bureau status through [redacted] Program Systems. I have a continual record of reporting status with credit bureau agencies but unable to comment as to...

why Consumer is stating that it is not showing up on credit report. I have printed a draft copy of my manual entry for my records and can provide that to you if requested.

Hello, Customer should have a copy of her signed promissory note dated March 18, 2011 that states: Default - You will be in default if you do not make payment of the amounts scheduled when they are due.  You will be in default if you break any promise you made in connection with this...

Agreement.  You will be in default if you die, file for bankruptcy or become insolvent (meaning you are unable to pay your obilgations when they become due).  You will be in default if you make any false or misleading statements in any credit application or update of credit information.  You will be in default if anyone who has signed a security agreement in connection with this Agreement is in default.  You will be in default of this Agreement if you have defaulted under any other obligation you have with us. You will also be in default if something happens which we believe may substantially reduce your ability to repay what you owe. On Thank you

Initial Business Response /* (4000, 10, 2015/08/18) */
Hello, Our Company had the customer vehicle inspected by a License Chevrolet Dealership. The vehicle inspection report states that mechanical issues were found but they have nothing to due with payment reminder device installation or vehicle...

repossession. The vehicle inspection report findings were relayed to customer and she clearly understood that her issues had nothing to due with repossession. Customer paid account current and vehicle was returned to her in a timely manner.
Initial Consumer Rebuttal /* (2000, 12, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Over with closed

Initial Business Response /* (1000, 5, 2015/12/16) */
Contact Name and Title: [redacted] - Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@panambk.com
Hello,
On July 22, 2015 customer's vehicle was repossessed due to default of payments. On July 23, 2015 customer was sent a...

notice of our plan to sell motor vehicle by Certified Mail (#XXXX XXXX XXXX XXXX XXXX XX) a returned, signed receipt from customer was received regarding notification of repossession that is required by law. Customer had requested and was granted a 10-day extension to reinstate and redeem vehicle. On October 28, 2015 the vehicle was sold at Auction and customer was again notified that the vehicle had been sold and a deficiency balance was remaining on account xxxx239-4. I will once again submit a Notice to Release Liability to The Department of Motor Vehicles however if customer had any outstanding items with the DMV prior to repossession that would be beyond our assistance
Initial Consumer Rebuttal /* (3000, 7, 2015/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The vehicle was not sold the date that is stated please recheck the file. I was notified later in October of the vehicle being sold. More than a month after.

Initial Business Response /* (1000, 5, 2016/01/15) */
Hello, On December 16, 2015 Pan American Bank received a dishonored check from customer. The customer account had been paid off by a Dealership on November 12, 2015 I am unsure as to why the customer's bank didn't notify us sooner. A return...

payment of $396.00 was reversed from customer account and a standard check fee was applied along with a Return Payment Notice mailed to customer on December 16, 2015. Moving forward from December 16, 2015 through January 9, 2016 our Customer Service Department exercised many attempts to contact customer regarding account. During this time late charges, daily interest and field chase fees where applied. I believe Pan American Bank did their due diligence in trying to contact customer regarding dishonored check in a timely manner to avoid additional cost but customer never responded. Therefore the account is due for final payment including fees in order to close account.