Benefis Health System

Review: I had services through the company in 2013. We in which set up a payment plan to pay of medical services that total over $7000. We have been making payments on the account for almost two years but had not received a statement for over 3 months ( but we continued to send in monthly payments). We were notified by a collection company on 3-16-15 that our account has been sent to debt collector and we had 30 days to respond. When we called Benefis to ask what was going on not only did they not have my accounts all together but had no idea what was going on with my account and had an address on the account that I haven't lived at since 2006 and not sure how or where they got that address because it was never listed on ay forms or documents I filled out with Benefis Hospital (living at current address since 2009) I am not showing where I missed a payment and both Jan. and Feb. payments were cashed. Regardless of whether a not a payment was made I have never been notified of late or missing payments. Finally we got a supervisor [redacted]. She explained that once out account was sent to collections there was nothing we could do about it except to pay the full balance in 90 days or we would receive bad marks on my credit. We were never notified that the account was going to be sent to a collection company or that our payments were late or not received. The billing department was not helpful or willing to work with us at all on this debt and was very rude.Desired Settlement: I would like Benefis to take my account out of collections so I can pay the balance in full without a collection company being involved. It never should have been sent without certified notification. I will have to pay the balance off but fill as though they forced me to pay it in 90 days and threated for my credit to be affected.

Business

Response:

To Whom it may concern:

We have reviewed this case and the chain of events and concur with the patient. We will be pulling this account from collections and the patient may contact [redacted], Billing Supervisor/Benefis Health Systems at ###-###-#### to make arrangements for payment.

Thank you,

[redacted], Revenue Cycle Director

Benefis Health System

Review: Continual problems with payments made and posted incorrectly. I have made numerous phone calls, left messages, have spoken to various people but cannot get this resolved. I have now been turned to collection for a balance due after payments I made were not posted to my account and cannot be found. I have documentation of the payment from my credit card statement and have provided that to them.Desired Settlement: I want the collection removed from the collection agency, my payments updated to reflect the correct balance and to pay the remaining balance owed.

Business

Response:

Manager spoke with patient and verified payment was made. Researched payment and found that erro was made and the payment was posted to an incorrect account. We corrected the error, applied payment to patient account. We cancelled the account with collection agency and ensured that there was nothing reported on her credit history. Letter was sent to patient confirming this on 10'/27/15.Concern has been resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,