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Benefit Resource, Inc.

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Benefit Resource, Inc. Reviews (18)

I am in receipt of you letter dated 1/20/regarding ID ***We have reviewed Mr***'s complaintMr*** was issued a Beniversal card on 11/17/It appears in his complaint that he did not receive this cardWe will expedite a new card replacement with his balance of $
Mr*** should receive this card via USPS 7-business days from the date of this letterWe apologize for any inconvenience this has caused Mr***If you are in need of further information, please feel free to contact usRegards, Thomas GCFC Vice President

We have reviewed *** ***'s responseWe respectfully disagree with Mr***'s contention that the information we provide is "unethical if not illegal"BRI has been in business for over years and has never received a complaint regarding our integrityThe technology we use is very similar to banking technologyAccount balances may vary based on authorized card transactions versus settled card transactionsThis is a reporting function of our card issuing bank***, and our card vendor, ***Depending on card transaction activity and when the transactions are reported to BRI, differences in an account may occur temporarilyIf you are in need of further information, please feel free to contact usRegards, Thomas GCFC Vice President

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I thank you for the response and replacement card I was trying to figure out where these funds came from as I had zeroed out the accountAfter getting nowhere with my former employer's HR I contacted payroll after this complaint was filed and found out that they contributed this money without my authorization from hours I was owedThe problem is do you return the funds to me or to *** **?
Regards,
*** ***

I am in receipt of you letter dated 3/18/regarding ID ***.We have reviewed *** *** complaint.*** *** Beniversal MasterCard has a monthly service fee of $BRI ParticipantServices Call Center verbally informed *** *** on 1/28/and 2/1/of the $5.75monthly service
fee for her cardIn addition, BRI sent *** *** a hard copy letteroutlining card use and the monthly service fee(Please see attached.)As an act of good faith, BRI will refund *** *** one month's service fee of $5.75which will be deposited onto her Beniversal cardThere will be no future refunds for themonthly service fee.If you arc in need of further information, please feel free to contact us.Regards,*** ** *** ***Vice President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am well aware that *** *** is not available in my area but I used *** *** under the advisement of BRI's AGENTS who told me that something much have been wrong with my card and that I should take the ride and keep my receiptsI was told that I would be reimbursed for them by completing and mailing a claim form. Had I not been told this (on more than one occasion), I never would have taken the *** Rides in the first placeYour BRI agents are responsible for this and therefore BRI as a company is responsible for advising me improperlyBRI is liable for the expense I incurred as it was a result of their advice.I would recommend speaking to John *** (his details are in the attachment) as he was the driving force behind my taking *** *** rides. Even after I asked for clarification, this agent adamantly advised me that I would be reimbursed for the expenses.Regards,*** ***Attachment: Written proof of advice from a BRI agent

Benefit Resource Incadministers Mr***’s pre-tax commuter plan on behalf of his employerOn October 15th, 2015, Benefit Resource Inc posted information regarding the IRS’s release of Revenue Ruling 2014-32, amending the rules governing commuter benefit plansThis ruling states that
participants cannot submit a claim for qualified transit expensesWe relayed this information directly to all of our clients, including Mr***’s employer, on several occasions leading up to the ruling’s effective date of 1/1/2016. The online portal at www.briweb.com has also had this notice clear and visible for all participants who use the Commuter Benefit Plan’s accounts, starting in October of 2015. Mr*** became a participant in this commuter plan with his employer in April of The aforementioned notice regarding this ruling was still listed in Mr***’s online portal at that time, more than months after the ruling became effective.Please note that when Mr*** first contacted a representative at Benefit Resource, Incvia online chat, he requested a supervisor to call him back regarding his complaintA supervisor did attempt to call Mr*** that same day, and left a voicemail with their contact information for Mr*** to call them backReviewing Mr***’s account further, we see that he received and activated his benefit card on 4/18/17, but did not attempt to use it until after contacting us on 9/11/Mr*** has begun to use his BRI issued card for his mass transportation expenses successfully, on 9/22/17.If you are in need of further information, please feel free to contact us.Regards,David ***Participant Services Supervisor

I am in receipt of you letter dated 1/20/regarding ID ***We have reviewed Mr***'s responseIt appears Mr***'s former employer instructed BRI to load funds onto his Beniversal cardWe suggest that Mr*** contact our Participant Services Supervisor, Joann Mat ###-###-####, ext *** in order to refund the depositIf you are in need of further information, please feel free to contact usRegards, Thomas GCFC Vice President

Based on IRS 132(f) regulations, BRI is unable to meet Ms. [redacted] demand to reimburse her $80.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The loss of tax deduction between April and September has not been resolved. My complaint is that Beneifit Resouce Inc (BRI) did not post the rules to the position with high visibility, which caused the loss. When I contacted their online service, the agent responded that the information is in a piece of link in their FAQ section. See the quote below:" [redacted]  (10:15:31):  We have had this information online for
almost 2 years now. Currently, you can find this information online here:
[redacted] In order to access this link, one needs to go to their FAQ page, find 'CBP claims' out of tens of links,  and then find " Can I ...." link out of over a dozen links to get to that information. The only relevant statement in BRi's response, "The online portal at [redacted] has also had this notice clear and visible for all participants who use the Commuter Benefit Plan’s accounts, starting in October of 2015 ", is not justified.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for helping resolve this matter - in a period of unfortunate joblessness every dollar helps to support my family. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I think it would be wise for BRI to explain when the clock starts ticking on the $5.75 monthly fee.  I believe that the letter I received in the mail is intentionally vague so that BRI can benefit.  I believe the monthly fee should only begin once the customer activates.  Even so, BRI should detail when the fee will be deducted so that the customer if fully aware of the date.  BRI never once mentioned the date of when the monthly fee would be deducted.Unfortunately, this has left a sour taste in my mouth.  A customer should not have to go to these measures to receive appropriate customer service with their own pre-tax dollars.  BRI can be more upfront about their process, dates and fees and and especially let customers know as soon as possible when a card may be expiring and what options are.  I was only told too late when I called to see if I would be able to keep these pre-tax dollars.  I was unable to purchase a monthly pass in this format.  Customers cannot add money to these cards, so they must spend the exact amount which is very limiting.There are several complaints all over Twitter that are worth investigating further.
Regards,
[redacted]

We have reviewed [redacted]'s complaint. The issue Mr [redacted] refers to is related to our website and mobile app. The BRI website and the BRI mobile app use different information access points in allowing participants to review their account(s). The mobile app uses "real time" processing access, where...

as, the website is processed and updated each evening. Depending on the timing and transaction activity for the account, there may be a temporary discrepancy with a balance. We appreciate Mr. [redacted]'s feedback and patience on the process and will make every effort to improve our service capability. If you are in need of further information, please feel free to contact us. Regards, Thomas G. CFC Vice President

I am in receipt of you letter dated 3/20/17 regarding ID [redacted].We have reviewed [redacted] complaint.Benefit Resource Inc. administers Ms. [redacted] pre-tax commuter plan on behalf of her employer. Participants access their benefits via our Beniversal MasterCard.When Ms. [redacted] attempted to...

use her Beniversal card with [redacted], her card was declined.The reason Ms. [redacted] card was declined is because [redacted] had not yet agreed to accept our Beniversal card in their [redacted] territory. [redacted] has not committed to a time frame for accepting Beniversal. In the meantime, we have suggested to Ms. [redacted] to use [redacted] Pool and/or [redacted] which accepts our card in [redacted].If you are in need of further information, please feel free to contact us.Thomas [redacted] CFC Vice President

I have spoken with [redacted] today to discuss her issue, and
we were able to clear up this miscommunication and assist her in submitting a
claim for reimbursement against her parking benefit account. She was initially
requesting to receive a refund of cash or a transfer of funds from her...

parking
account to her mass transit account, which she was advised are not eligible
options. I advised [redacted] that she can submit claims for reimbursement if
paying her provider by another means, or use the benefit card that was issued
to her at a parking location that accepts credit cards. [redacted] has been
paying out of pocket for parking expenses due to the new parking provider not
accepting credit cards, so I have provided her with our claim form to complete
and submit so that we may send her a reimbursement check for her remaining
balance.If you are in need of further information, please feel free
to contact us.Regards,David [redacted]Participant Services Supervisor

I am in receipt of you letter dated 07/22/15 regarding ID [redacted]. We have reviewed [redacted]'s complaint. The cause of the delay in accessing his account was the result of having an incorrect mailing address for Mr. [redacted]. After our review of the circumstances, we agree to refund...

his administration fees totaling $17.25. We appreciate Mr. [redacted]'s feedback and patience on the process and will make every effort to improve our service capability. If you are in need of further information, please feel free to contact us. Regards, Thomas G. CFC Vice President

I am in receipt of you letter dated 4/18/17 regarding ID [redacted].We have reviewed [redacted] complaint.Ms. [redacted] participated in her employer's Commuter Benefit Plan with our Beniversal card. Upon leaving her employment, Ms. [redacted] was issued a new Beniversal card with her current funds...

balance. Employees that are no longer under their previous employer plan agree to be charged $5.75 per month for the use of the Beniversal card.In an effort to resolve Ms. [redacted] complaint we have reimbursed her card $17.25 for the months of February, March and April. Please be advised that her card will be charged$5.75 per month going forward.If you are in need of further information, please feel free to contact us.Thomas [redacted] CFC Vice President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is not acceptable that BRI should not hold any responsibility for giving me bad advice. I understand that you are not able to do it based on the IRS regulation. BRI should simply issue the money out of pocket as compensation for their mistake. Until this is done, I will not close the complaint. At the very least, others need to be warned of how BRI operates. They give questionable advise and then refuses to compensate people when things go wrong as a DIRECT result of their bad advice.  As an accountant and financial planner I know the importance of following IRS regulation and coding things properly for your "books" but I will not accept that BRI walks away from this situation without ramifications. If I were to do this to one of my clients, you would better believe that I would get sued for it. Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I cannot simply let this go as Mr. G.’s statement that “The technology we use is very similar to banking technology”. If you closely review the details of the concerns I have addresses you will clearly see that banking technology does not report as much incorrect information as BRI does. The financial information that BRI includes in their emails to their customer’s is incorrect and is a blatant disregard of basic accounting principles. BRI should be forced to correct this situation once and for all. Reporting erroneous account information on a regular basis for whatever reason(s) is simply wrong. Please make the information contained in this email part of the related files. Sincerely, [redacted]

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Address: 245 Kenneth Dr, Rochester, New York, United States, 14623-4277

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