Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The loss of tax deduction between April and September has not been resolvedMy complaint is that Beneifit Resouce Inc (BRI) did not post the rules to the position with high visibility, which caused the lossWhen I contacted their online service, the agent responded that the information is in a piece of link in their FAQ sectionSee the quote below:" *** (10:15:31): We have had this information online for almost years nowCurrently, you can find this information online here: [redacted] In order to access this link, one needs to go to their FAQ page, find 'CBP claims' out of tens of links, and then find " Can I ...." link out of over a dozen links to get to that informationThe only relevant statement in BRi's response, "The online portal at [redacted] has also had this notice clear and visible for all participants who use the Commuter Benefit Plan’s accounts, starting in October of ", is not justified.Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for helping resolve this matter - in a period of unfortunate joblessness every dollar helps to support my familyRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI cannot simply let this go as MrG.’s statement that “The technology we use is very similar to banking technology”If you closely review the details of the concerns I have addresses you will clearly see that banking technology does not report as much incorrect information as BRI doesThe financial information that BRI includes in their emails to their customer’s is incorrect and is a blatant disregard of basic accounting principlesBRI should be forced to correct this situation once and for allReporting erroneous account information on a regular basis for whatever reason(s) is simply wrongPlease make the information contained in this email part of the related filesSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I think it would be wise for BRI to explain when the clock starts ticking on the $monthly fee I believe that the letter I received in the mail is intentionally vague so that BRI can benefit I believe the monthly fee should only begin once the customer activates Even so, BRI should detail when the fee will be deducted so that the customer if fully aware of the date BRI never once mentioned the date of when the monthly fee would be deducted.Unfortunately, this has left a sour taste in my mouth A customer should not have to go to these measures to receive appropriate customer service with their own pre-tax dollars BRI can be more upfront about their process, dates and fees and and especially let customers know as soon as possible when a card may be expiring and what options are I was only told too late when I called to see if I would be able to keep these pre-tax dollars I was unable to purchase a monthly pass in this format Customers cannot add money to these cards, so they must spend the exact amount which is very limiting.There are several complaints all over Twitter that are worth investigating further Regards, [redacted]
I have spoken with [redacted] today to discuss her issue, and we were able to clear up this miscommunication and assist her in submitting a claim for reimbursement against her parking benefit accountShe was initially requesting to receive a refund of cash or a transfer of funds from her parking account to her mass transit account, which she was advised are not eligible optionsI advised [redacted] that she can submit claims for reimbursement if paying her provider by another means, or use the benefit card that was issued to her at a parking location that accepts credit cards [redacted] has been paying out of pocket for parking expenses due to the new parking provider not accepting credit cards, so I have provided her with our claim form to complete and submit so that we may send her a reimbursement check for her remaining balance.If you are in need of further information, please feel free to contact us.Regards,David [redacted] Participant Services Supervisor
I am in receipt of you letter dated 4/18/regarding ID [redacted] .We have reviewed [redacted] complaint.Ms [redacted] participated in her employer's Commuter Benefit Plan with our Beniversal cardUpon leaving her employment, Ms [redacted] was issued a new Beniversal card with her current funds balanceEmployees that are no longer under their previous employer plan agree to be charged $per month for the use of the Beniversal card.In an effort to resolve Ms [redacted] complaint we have reimbursed her card $for the months of February, March and AprilPlease be advised that her card will be charged$per month going forward.If you are in need of further information, please feel free to contact us.Thomas [redacted] CFC Vice President
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is not acceptable that BRI should not hold any responsibility for giving me bad adviceI understand that you are not able to do it based on the IRS regulationBRI should simply issue the money out of pocket as compensation for their mistakeUntil this is done, I will not close the complaintAt the very least, others need to be warned of how BRI operatesThey give questionable advise and then refuses to compensate people when things go wrong as a DIRECT result of their bad advice As an accountant and financial planner I know the importance of following IRS regulation and coding things properly for your "books" but I will not accept that BRI walks away from this situation without ramificationsIf I were to do this to one of my clients, you would better believe that I would get sued for itRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The loss of tax deduction between April and September has not been resolvedMy complaint is that Beneifit Resouce Inc (BRI) did not post the rules to the position with high visibility, which caused the lossWhen I contacted their online service, the agent responded that the information is in a piece of link in their FAQ sectionSee the quote below:" *** (10:15:31): We have had this information online for almost years nowCurrently, you can find this information online here: [redacted] In order to access this link, one needs to go to their FAQ page, find 'CBP claims' out of tens of links, and then find " Can I ...." link out of over a dozen links to get to that informationThe only relevant statement in BRi's response, "The online portal at [redacted] has also had this notice clear and visible for all participants who use the Commuter Benefit Plan’s accounts, starting in October of ", is not justified.Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for helping resolve this matter - in a period of unfortunate joblessness every dollar helps to support my familyRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI cannot simply let this go as MrG.’s statement that “The technology we use is very similar to banking technology”If you closely review the details of the concerns I have addresses you will clearly see that banking technology does not report as much incorrect information as BRI doesThe financial information that BRI includes in their emails to their customer’s is incorrect and is a blatant disregard of basic accounting principlesBRI should be forced to correct this situation once and for allReporting erroneous account information on a regular basis for whatever reason(s) is simply wrongPlease make the information contained in this email part of the related filesSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I think it would be wise for BRI to explain when the clock starts ticking on the $monthly fee I believe that the letter I received in the mail is intentionally vague so that BRI can benefit I believe the monthly fee should only begin once the customer activates Even so, BRI should detail when the fee will be deducted so that the customer if fully aware of the date BRI never once mentioned the date of when the monthly fee would be deducted.Unfortunately, this has left a sour taste in my mouth A customer should not have to go to these measures to receive appropriate customer service with their own pre-tax dollars BRI can be more upfront about their process, dates and fees and and especially let customers know as soon as possible when a card may be expiring and what options are I was only told too late when I called to see if I would be able to keep these pre-tax dollars I was unable to purchase a monthly pass in this format Customers cannot add money to these cards, so they must spend the exact amount which is very limiting.There are several complaints all over Twitter that are worth investigating further Regards, [redacted]
I have spoken with [redacted] today to discuss her issue, and we were able to clear up this miscommunication and assist her in submitting a claim for reimbursement against her parking benefit accountShe was initially requesting to receive a refund of cash or a transfer of funds from her parking account to her mass transit account, which she was advised are not eligible optionsI advised [redacted] that she can submit claims for reimbursement if paying her provider by another means, or use the benefit card that was issued to her at a parking location that accepts credit cards [redacted] has been paying out of pocket for parking expenses due to the new parking provider not accepting credit cards, so I have provided her with our claim form to complete and submit so that we may send her a reimbursement check for her remaining balance.If you are in need of further information, please feel free to contact us.Regards,David [redacted] Participant Services Supervisor
I am in receipt of you letter dated 4/18/regarding ID [redacted] .We have reviewed [redacted] complaint.Ms [redacted] participated in her employer's Commuter Benefit Plan with our Beniversal cardUpon leaving her employment, Ms [redacted] was issued a new Beniversal card with her current funds balanceEmployees that are no longer under their previous employer plan agree to be charged $per month for the use of the Beniversal card.In an effort to resolve Ms [redacted] complaint we have reimbursed her card $for the months of February, March and AprilPlease be advised that her card will be charged$per month going forward.If you are in need of further information, please feel free to contact us.Thomas [redacted] CFC Vice President
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is not acceptable that BRI should not hold any responsibility for giving me bad adviceI understand that you are not able to do it based on the IRS regulationBRI should simply issue the money out of pocket as compensation for their mistakeUntil this is done, I will not close the complaintAt the very least, others need to be warned of how BRI operatesThey give questionable advise and then refuses to compensate people when things go wrong as a DIRECT result of their bad advice As an accountant and financial planner I know the importance of following IRS regulation and coding things properly for your "books" but I will not accept that BRI walks away from this situation without ramificationsIf I were to do this to one of my clients, you would better believe that I would get sued for itRegards, [redacted] ***