Benefits Direct

Complaint ID: benefitsCONNECT received the above referenced customer complaint and appreciates the opportunity to respondSpectrum Benefit Services signed a two (2) year agreement with benefitsCONNECT for the use of our free ACAManager in March of and then upgraded to our full ben-admin system in September of 2015, at which time a separate two (2) year agreement was signed by Spectrum Benefit ServicesThe standard contract span for benefitsCONNECT is two (2) years, which can be found in section of our page agreement The client was charged a low flat rate of $a month as a self-implementer of our system, meaning Spectrum Benefit Services was responsible for learning the system and building out for their client’s useThis essentially saves the broker money on the cost of having us build out their clients while still offering them the full scalability of the systemA standard startup fee was billed and paid in September of Spectrum Benefit Services was charged a flat rate of $ per month from September to April During these months no payment was made toward the required monthly fees by Spectrum Benefit Services, accruing $1,in past due feesIn March of the account was deactivated due to nonpaymentA credit card was provided by Spectrum Benefit Services to charge so that that account could be reactivatedWhile we reactivated the account on March 9th in good faith, the credit card was declinedWe reached back out to the client for immediate payment on March 24th with the warning that the account would be deactivated again, which garnered no response from Spectrum Benefit Services After months of no payment we sent a request of full payment to Spectrum Benefit Services before sending the company to collections At the time of our final request there was no mention by the client of problems with the product, nor was there a formal request for termination in February of When access to the system was revoked for good in April of the client was still requesting access to the system with a plea for more time for paymentWhile we do our best to answer the requests of our clients, the request in this case could not be obliged without proper payment of the months overdue account There was an error in billing in January of where a charge was posted to the wrong account, however, this error was quickly addressed by the billing department and resolvedThe only balance due on the account at the time it was sent to collections was the months of outstanding monthly charges as defined by the contract signed by Spectrum Benefit Services in September of The total amount sent to collections was $3,600, which is the amount remaining on Spectrum Benefit Service’s two (2) year agreement, which includes the $1,in bad debtThe reason the April 30, invoice had a total balance of $is that it is pre-generated for the last day of the month, however, at that time the amount due had already been closed out on April 29, to be sent to collections Attached you will find a copy of the sign two (2) year agreement, as well as a copy of the final statement of the account and emails requesting payment, as well as notifying him that the account was sent to collections

Complaint ID:
benefitsCONNECT received the above referenced customer
complaint and appreciates the opportunity to respondSpectrum Benefit Services
signed a two (2) year agreement with benefitsCONNECT for the use of our free
ACAManager in March of and then
upgraded to our full ben-admin system in September
of 2015, at which time a separate two (2) year agreement was signed by Spectrum
Benefit ServicesThe standard contract span for benefitsCONNECT is two (2)
years, which can be found in section of our page agreement
The client was charged a low flat rate of $a month as a
self-implementer of our system, meaning Spectrum Benefit Services was responsible
for learning the system and building out for their client’s useThis
essentially saves the broker money on the cost of having us build out their
clients while still offering them the full scalability of the systemA
standard startup fee was billed and paid in September of
Spectrum Benefit Services was charged a flat rate of $
per month from September to April During these months no payment
was made toward the required monthly fees by Spectrum Benefit Services, accruing
$1,in past due feesIn March of the account was deactivated due to
nonpaymentA credit card was provided by Spectrum Benefit Services to charge
so that that account could be reactivatedWhile we reactivated the account on
March 9th in good faith, the credit card was declinedWe reached
back out to the client for immediate payment on March 24th with the
warning that the account would be deactivated again, which garnered no response
from Spectrum Benefit Services
After months of no payment we sent a request of full
payment to Spectrum Benefit Services before sending the company to collections
At the time of our final request there was no mention by the client of problems
with the product, nor was there a formal request for termination in February of
When access to the system was revoked for good in April of the
client was still requesting access to the system with a plea for more time for
paymentWhile we do our best to answer the requests of our clients, the
request in this case could not be obliged without proper payment of the
months overdue account
There was an error in billing in January of where a
charge was posted to the wrong account, however, this error was quickly
addressed by the billing department and resolvedThe only balance due on the
account at the time it was sent to collections was the months of outstanding monthly
charges as defined by the contract signed by Spectrum Benefit Services in
September of The total amount sent to collections was $3,600, which is
the amount remaining on Spectrum Benefit Service’s two (2) year agreement,
which includes the $1,in bad debtThe reason the April 30, invoice
had a total balance of $is that it is pre-generated for the last day of the
month, however, at that time the amount due had already been closed out on
April 29, to be sent to collections
Attached you will find a copy of the sign two (2) year
agreement, as well as a copy of the final statement of the account and emails
requesting payment, as well as notifying him that the account was sent to
collections

Spectrum Benefit services Incorporated   09/02/2016   Complaint ID: 11575839 Spectrum Benefit Service, Inc is responding to BenefitsConnect response to our original complaint Filed with the Revdex.com on 7/20/2016. The original complaint stated the following: I amFiling a complaint against BenefitsConnect  for a myriad of reasons including; false billing, billing errors, antiquated software, poor or lack of customer service and falsely representing the abilities of the Software they designed. The primary focus of our complaint is the false billing and the multiple billingErrors. Spectrum Benefit services  had originally signed a credit authorization on September 4, 2015 labeled Exhibit C Optional payment Authorization- Monthly fees. The American Express card Ending in [redacted], Spectrum Benefit Services provided was only charged the $2000 start up fee.  I called [redacted] on 12/30/2015 because we are not receiving invoices for the $150 monthly fee and I was Told that she could not locate the original authorization. I emailed the second signed authorization on 1/4/16 using the same AMEX ending in [redacted]. BenefitsConnect still did not bill the $150 monthly fee Spectrum Benefits Service provided even though they received the second authorization for the American Express Card. Instead we received false invoices for unaccountable amounts. I?m including Copies of invoices from 1/31/16 for the amount of $3910.00, ( I have no idea who they came up with this  amount), 3/31/16 for $1050.00, (again no idea what this amount is for), and 4/30/16 for a customer total balance of $ 0.00. I finally emailed [redacted] my sales rep at BenefitsConnect   on 5/9/16 regarding all the confusing bills and he wrote me back on the 10th of May stating he had no idea what the $3600 was for. (Including copies of the email exchange) Due to the BenefitsConnect incompetence they threaten to send my account to collections. There was no payment from September 2015 to March 2016 because BENEFITSCONNECT did not deduct $150 monthly with 2 signed authorizations from Spectrum Benefit Service. I closed the AMEX  card ending in [redacted] on March 3rd , 2016, I lost trust in BenefitsConnect  ability to bill my company accurately and honestly.   Due to the level of incompetence and lack of organization demonstrated by BenefitsConnect I spoke directly with my sales rep [redacted] and verbally requested to cancel or suspend my agreement with BenefitsConnect in march 2016. [redacted] had full disclosure of my concerns and overall disappointment with BenefitsConnect software anf false billing issues. The mere fact that BenefitsConnect deactivated my account due to their errors and incompetence could have cost my company a huge lost in clients. If I had been able to convince any of my clients the usefulness of this software, by the way I could not: this could have jeopardized hundreds of employees? health benefit data. BenefitsConnect should be held for breach of contract for not billing Spectrum Benefit Services $150 month for an month period than deactivating the account for non ?payment   BenefitsConnect was paid $2000 or doing absolutely nothing Spectrum Benefit Service, Inc. What I didi get was billing errors on their behave leading to threats of collections and deactivation, being lied to in regards to changes in how the software worked, poor training, antiquate software, lack of marketing materials, and dealing with the company that lacks professionalism and business ethics.   Sincerely,   [redacted]

Complaint ID: 11575839
benefitsCONNECT received the above referenced customer
complaint and appreciates the opportunity to...

respond. Spectrum Benefit Services
signed a two (2) year agreement with benefitsCONNECT for the use of our free
ACAManager in March of 2015 and then upgraded to our full ben-admin system in September
of 2015, at which time a separate two (2) year agreement was signed by Spectrum
Benefit Services. The standard contract span for benefitsCONNECT is two (2)
years, which can be found in section 1.3 of our 4 page agreement.
The client was charged a low flat rate of $150 a month as a
self-implementer of our system, meaning Spectrum Benefit Services was responsible
for learning the system and building out for their client’s use. This
essentially saves the broker money on the cost of having us build out their
clients while still offering them the full scalability of the system. A
standard startup fee was billed and paid in September of 2015.
Spectrum Benefit Services was charged a flat rate of $150
per month from September 2015 to April 2016. During these 8 months no payment
was made toward the required monthly fees by Spectrum Benefit Services, accruing
$1,200 in past due fees. In March of 2016 the account was deactivated due to
nonpayment. A credit card was provided by Spectrum Benefit Services to charge
so that that account could be reactivated. While we reactivated the account on
March 9th in good faith, the credit card was declined. We reached
back out to the client for immediate payment on March 24th with the
warning that the account would be deactivated again, which garnered no response
from Spectrum Benefit Services.
After 8 months of no payment we sent a request of full
payment to Spectrum Benefit Services before sending the company to collections.
At the time of our final request there was no mention by the client of problems
with the product, nor was there a formal request for termination in February of
2016. When access to the system was revoked for good in April of 2016 the
client was still requesting access to the system with a plea for more time for
payment. While we do our best to answer the requests of our clients, the
request in this case could not be obliged without proper payment of the 8
months overdue account.
There was an error in billing in January of 2016 where a
charge was posted to the wrong account, however, this error was quickly
addressed by the billing department and resolved. The only balance due on the
account at the time it was sent to collections was the 8 months of outstanding monthly
charges as defined by the contract signed by Spectrum Benefit Services in
September of 2015. The total amount sent to collections was $3,600, which is
the amount remaining on Spectrum Benefit Service’s two (2) year agreement,
which includes the $1,200 in bad debt. The reason the April 30, 2016 invoice
had a total balance of $0 is that it is pre-generated for the last day of the
month, however, at that time the amount due had already been closed out on
April 29, 2016 to be sent to collections.
Attached you will find a copy of the sign two (2) year
agreement, as well as a copy of the final statement of the account and emails
requesting payment, as well as notifying him that the account was sent to
collections.