BenefitWallet, a Xerox Solution

This company practices FRAUD and you should NOT use this company

We apologize to hear you have had difficulties with the quality of service provided by our organization Although your request was submitted after the required days reporting time frame, BenefitWallet did forward your investigation to the vendor for reviewHowever, due to the strict [redacted] regulation for chargeback time frames your request was deniedThe transaction was processed in April of and reported to [redacted] months after the transaction posted which disqualified all chargeback rights.Although this is an unfortunate circumstance it is highly recommended that you notify your creditor in writing in order to qualify for the resolution of your billing errors

We apologies for the confusion, however the requirement of the $threshold is needed to create an investment account with SaveDaily and not a maintained balance Once the member creates the account and initiates recurring contribution it is the member's responsibility to manage both accounts accordingly via self-service at WWW.MyBenefitWallet.com If the members HSA balance falls below the threshold, BenefitWallet does not interrupt auto deductions initiated by the member Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus As a token of good will a fee reversal for the month on October will be applied to your account witih 3-business days For additional information regarding your Health Savings Accounts rates and fees visit us on the web at WWW.MyBenefitWallet.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: I never signed anything authorizing this transaction and it should not have been paid without my approvalYou are liable for my money to be returned to my account as I entrusted you to pay only authorized transactionsThis was not authorized so a time frame is not valid on my behalf because I did know of a reason to dispute anything until, I noticed the huge amount of money missing from my accountIt is your responsibility to go after the vendor and get my moneyI have been fighting with you for way too long and it is your responsibility to make sure that all transactions are authorized before you pay them and if not, they should not be paidPlease place my money back into my account before the end of the year because your company is at fault for fraudulent payments or disbursements from my account.Regards, [redacted]

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.Your account was in the process of a Trustee to Trustee out distribution when the check was returned The process on account distribution was correct, however, our agents were unaware of the group trustee which was in progress.As a measure of our good will the $fees posted on your account will be reimbursed within 10-business days

We apologize for the inconvenience. Our technical support and Service managers will validate the process and work with SaveDaily to correct any outstanding technical issues

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meI was able to use the HSA card today, which means that the company did live up to their promise to resolve the system error within hours However, I am disappointed that the apology was an attempt to explain away any errors made by the company A better apology statement would have been, "I am sorry for the inconvenienceThe goal at our company is to provide excellent customer satisfaction and we strive to keep our clients as our main focusI am sorry that your experience with our company fell short of your expectations and fell short of our company's goals."My sister is in the process of obtaining an HSA card from *** since she recently changed jobs as wellI am interested to see if she receives her card (and access to her funds) in a more timely manner, as she has already had difficulty with their customer service department.
Regards,
*** ***

We apologize the inconvenience during your transition to your new custodian. Your account has been credited the non-sufficient funds fee, current monthly maintenance fee and an advance credit for additional fee for the month of October which will post on 11/1/2014. You will need to
resubmit a check to disburse your funds and contact customer to close your account to avoid future activity.-*** Operations Team

BenefitWallet has recently been advised that you are unsatisfied with our response of your complaint. If you would like to appeal the decision, please send an email with your supporting documentation to the following email address: *** Attn Director of Operations. Thank you,BenefitWallet Operations

I am rejecting this response because:
The withdrawal by SAVEDAILY was based on inaccurate information transmitted to them by BENEFITWALLET. As SaveDaily explained to me, because of a holiday, Benefit Wallet did not process the first SaveDaily draw and led SaveDaily to believe that additional funds were available to be drawn. Had Benefit Wallet transmitted the proper information to SaveDaily, the additional draw would not have occurred and my balance would not have fallen below the $1,000. This error is strictly due to Benefit Wallet's lack of timely recording and reporting of transactions. I consider this to be a fiduciary breach
Please add the following to my response:
“I do not reject the goodwill gesture for the reversal of the maintenance fee. What I do reject is the concept that Benefit Wallet was not at all fault and the credit is a goodwill gesture and not the correction of an error. They should acknowledge their error and institute policies to prevent this from happening again.”
Thank you again for your help
Regards,
Steven Moses

Please except our apologies for the miscommunication.  Your account did not incur a stop payment fee. As of 1/6/2015 a final balance was processed via self-service and has liquidated assets.

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet.  I can tell you that this scenario is not typicalof our usual performance and to our goal of keeping our clients as our main focus.Multiple fee reversals have been posted to your account...

on 11/4/2014. Please contact [redacted] for your most current balance or visit us on the web at www.mybenefitwallet.com.Regards,BenefitWallet Operations

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet.  I can tell you that thisscenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.Your request for an image of...

your claim check will be mailed within 5 days. Regards,BenefitWallet Operations

We apologize to hear you have had difficulties with the quality of service provided by our organization.   Although your request was submitted after the required 60 days reporting time frame, BenefitWallet did forward your investigation to the vendor for review. However, due to the strict...

[redacted] regulation for chargeback time frames your request was denied. The transaction was processed in April of 2014 and reported to [redacted] 6 months after the transaction posted which disqualified all chargeback rights.Although this is an unfortunate circumstance it is highly recommended that you notify your creditor in writing in order to qualify for the resolution of your billing errors.

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet.  I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.Your account was in the process of a...

Trustee to Trustee out distribution when the check was returned.  The process on account distribution was correct, however, our agents were unaware of the group trustee which was in progress.As a measure of our good will the $25.00 fees posted on your account will be reimbursed within 10-15 business days.

Please accept my apologies for any inconvenience and your less than positive experience with [redacted]. I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.  Originally, your debit card was declined because it...

was not activated, however the balance on the card was not updated corretly on our systems and will be updated for usage within 48 hours.

We apologies for the confusion, however the requirement of the $1000.00 threshold is needed to create an investment account with SaveDaily and not a maintained balance.  Once the member creates the account and initiates recurring contribution it is the member's responsibility to...

manage both accounts accordingly via self-service at WWW.MyBenefitWallet.com.  If the members HSA balance falls below the threshold, BenefitWallet does not interrupt auto deductions initiated by the member. 
Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.  As a token of good will a fee reversal for the month on October will be applied to your account witih 3-5 business days.  For additional information regarding your Health Savings Accounts rates and fees visit us on the web at WWW.MyBenefitWallet.com.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because:
Have yet to receive check copy 8 days later