Beney's Hair Braiding

My name is Rosalie Z W***, I am the owner of Beney Hair BraidingMs *** * *** came to my shop on the April to get her hair braid on Nubian twist style, we charged her $because of her hair lengthDuring the work, the braider Angela, saw two different spaces, with short haircut 1cm of
diameter, as soon as she saw that she called to let me know what was happening, I went there and observe the problems that the braider finds and I saw it, I told Ms *** what was happening, gave the mirror and asked her to see the space on her hair , and she told us that it was probably her beautician who did it by mistake and that she didn’t know anything about it but she saw itThat day, she didn’t take it as a big issue and after checking on the mirror, she went back to her seat and let us continuous braiding her hair without any kind of argueAs a professional, we cannot let the space of the hair cut open, we have to make sure that we close it by taking some hair on the other side to cover so she can do any style without seeing any space on it( as braiders, when we braid any body’s hair, when we see any kind of problem on the hair or scalp, we are in an obligation to let the customers know what is happening with their hair or scalp except if we didn’t see it but most of the time we see it and tell them, that is one of our policy)After a few weeks like a month, Ms *** called me to tell me that she took some of her braids off and saw some of her hair was cut off by clipping and I was very surprise to hear that, and wanted me to accept it and I couldn’t and I asked her to come because I didn’t know who was it and I have a lot of customersWhen she came to the shop and spoke to me, I called Angela to come and see, when Angela came; she immediately recognize her and told her that her hair has two different spaces of haircut and even told her and show her the mirror on that day and she refuse by saying that we are lying, I was really shocked about her behavior that I told her that I do remember her now that Angela did explain what happened that day, we recognize that it was two spaces of haircut and if she wants, we can take out her braids, check and show her that it was only the two different spaces that she took on her hair out and the rest didn’t have any spaces but she refuses and wanted me to accept something that I didn’t doAlso, I remembered her that I told to don’t take out her hair with any scissors because she may cut the end of her hair due to her hair length, she mentioned it on her letter because I told her thatWe didn’t argue but I tried to explain to her that clipping braids is different thing with cutting braids because when we cut braids, at the end, middle or deep in the roof, especially in the roof the customer will feel it right away and on her case her hair was already cut on the roofAs braiders, we use clips and combs to braids people’s hair and the scissors to cut the synthetics or adding hair and not the customers hairs, we use the scissors after finish braiding, to clip the braidsI was tried to explain to her the differences and she wasn’t try to listen to me and wanted to accept that I cut her hair and return the half of the money, I told her we did a beautiful and nice job, you kept it, like and enjoy it for a month, why do I have to return half of your money for something that I didn’t do and I said , I’m sorry but I didn’t cut your hairAfter that she told me that she will go to the Revdex.com and I told her that she has all her rights Sorry for the late reply, I was on vacations and came back on Monday July 24,