I spoke to the patient today and explained that there was a misunderstanding on our new sliding fee scale. The rate that she qualified for in the past, $5 , will be honored until her application expires. All existing applications will be honored until they expire and are usually good for a...
year of services. We have had an adjustment to our fees that changed our nominal fee and sliding fee scale for dental. Her fees should not have been affected by this and the dental staff have been retrained to understand it better We also always stand behind our work and will re-clean her teeth if she is not satisfied. She has an appointment next week and said she will see us then. She thanked me for calling her. Thank you for your help as this identified a training issues with our staff that we have been able to correct. Sincerely Dee R[redacted] CEO 7656237786
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11614719, and find that this resolution would be satisfactory to me.
Regards,
[redacted] Ralph Health Clinic called me and fixed their problem with over charging my co-pay and re cleaned my teeth, Thanks Revdex.com.
I spoke to the patient today and explained that there was a misunderstanding on our new sliding fee scale. The rate that she qualified for in the past, $5 , will be honored until her application expires. All existing applications will be honored until they expire and are usually good for a...
year of services. We have had an adjustment to our fees that changed our nominal fee and sliding fee scale for dental. Her fees should not have been affected by this and the dental staff have been retrained to understand it better We also always stand behind our work and will re-clean her teeth if she is not satisfied. She has an appointment next week and said she will see us then. She thanked me for calling her. Thank you for your help as this identified a training issues with our staff that we have been able to correct. Sincerely Dee R[redacted] CEO 7656237786
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11614719, and find that this resolution would be satisfactory to me.
Regards,
[redacted] Ralph Health Clinic called me and fixed their problem with over charging my co-pay and re cleaned my teeth, Thanks Revdex.com.