Benjamin Electric

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The following statement is not accurate .“We shut off the power to the hand hole at that timeWhen we installed the hand hole initially there was no water present.” The electrician that performed the work told me there was water in the hand hole after the job was finishedHe specifically told me he turned the breaker off because of the waterThis confirms the electrician knowingly installed wiring underground in the presence of water using unsealed wire nuts.The pool contractor installed the pump, filter housing and skimmer Tuesday, December 15, Everything was installed for the electrical work to be completedBenjamin Electric responded to, and acknowledged that the equipment was now in place and ready to be wired.December 22, I received a confirmation email from Benjamin Electric stating that they will be at the house December The pool & equipment was properly installed in order for them to complete the workAs of 5/31/2016, the skimmer has NOT been repairedIt is still leakingemails attached confirming the pool equipment was installed before the electrician returned to complete the job Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Here’s a synopsis of the events.11/4/15Pool was installed 12/5/15Benjamin electric came out after the pool structure was in place and installed underground wiring and the hand-hole.I clearly remember the electrician stating that he turned the breaker off because of the presence of waterThere was water present during the wiring and the electrician acknowledged that fact 12/15/15The pool contractor returned to my house & installed the pump and skimmerEverything was installed for the electrical work to be completed (as requested)I informed Benjamin electric that the equipment was now in placeI did not coerce Benjamin electric to return to my house, in any way, shape or formI’ve always been polite to themThey agreed to do the job by their own free will12/24/15Benjamin electric came back after the pool contractor installed the pump, skimmer and filter housing to complete the wiringI can assure the employees at Benjamin electric that neither I nor has anyone else altered, modified or touched the wiring in the hand hole and added tape to the wire nutsThe mere mention of someone other than a Benjamin electric employee touching the wiring and applying tape is entertaining6/1/16The skimmer housing looks as if epoxy was applied during a return visit.It still leaksThis situation is analogous to bringing your car to a mechanic for a brake jobThen bringing the car elsewhere for an inspectionAfter experiencing problems with the newly installed brakes, the customer returns to the mechanic only to have the mechanic justify his or her faulty work by saying“The inspector put a sticker on your car so the brakes must be okay.”

The customer is neglecting to note that our bid was for us to come out for day to complete the work and in October was told that the equipment needed to be in place before we came outPer the customer saying he was ready, we came to install all the wiring and grounding on December 5th and the equipment was not in place, we then had to return once the equipment was installed December 15th When we installed the wiring December 5th there was no water present When we returned on December 24th is when our electrician noted there was water and turned the breaker off because of that and informed the customer he should look into possible drainage issues As the customer has unfortunately received bad information regarding the wire nuts The wire nuts used are correct and do not need to be direct burial wire nuts because they are in a hand holeThe hand hole location was determined by the customer because the pool company did not put the equipment in the location we were told it would be does not make us responsible for relocating the equipmentWe again state, someone other than an Benjamin Electric employee has touched the wiring in the hand hole and added tape to the wire nuts which is not something we did, therefore making anything we did in there null and void because it was done after we received our inspection from the town of TewksburyWe will not be offering any refund