Benjamin's Auto Sales

In regards to the customer's complaint I do agree on the fact that his car did have a mechanical problem after days of the purchase date, that was the starterThe customer brought in the car for a simple starter repair but my mechanic shop that I use ended up creating more problems to the vehicle that were not thereUs the dealer decided to lend a car to the customers for transportation so they wouldn't have to wait all day for the car to get repairedThe customer was advise he didn't have to pay anything for the repairs even do the starter was not covered by the warrantyOur warranty only covers motor and transmission parts, but NO ELECTRICAL PARTSOn June 3rd, the customer was back with more "mechanical problems" but nothing was found to be wrong with the carThe dealer kept the car for more days to diagnostic the car and nothing was found to be wrong, and the customer was once again lent a carBy the time the customer came to pick up his car, he and his girlfriend were not willing to take their car back, so we decided to exchange the vehicle for them to keep them happyWe rather keep them as customers than enemies because we know that they can eventually keep our business growing by referring us more customers our wayTo our understanding the customers are happy with their new car

In regards to the customer's complaint I do agree on the fact that his car did have
a mechanical problem after days of the purchase date, that was the starterThe
customer brought in the car for a simple starter repair but my mechanic shop that
I use ended up creating more
problems to the vehicle that were not thereUs the
dealer decided to lend a car to the customers for transportation so they wouldn't
have to wait all day for the car to get repairedThe customer was advise he didn't
have to pay anything for the repairs even do the starter was not covered by the
warrantyOur warranty only covers motor and transmission parts, but NO
ELECTRICAL PARTSOn June 3rd, the customer was back with more
"mechanical problems" but nothing was found to be wrong with the carThe
dealer kept the car for more days to diagnostic the car and nothing was found
to be wrong, and the customer was once again lent a carBy the time the
customer came to pick up his car, he and his girlfriend were not willing to take
their car back, so we decided to exchange the vehicle for them to keep them
happyWe rather keep them as customers than enemies because we know that
they can eventually keep our business growing by referring us more customers
our wayTo our understanding the customers are happy with their new car