Benjamin's Auto Sales

In regards to the customer's complaint I do agree on the fact that his car did have
a mechanical problem after 3 days of the purchase date, that was the starter. The
customer brought in the car for a simple starter repair but my mechanic shop that
I use ended up creating more...

problems to the vehicle that were not there. Us the
dealer decided to lend a car to the customers for transportation so they wouldn't
have to wait all day for the car to get repaired. The customer was advise he didn't
have to pay anything for the repairs even do the starter was not covered by the
warranty. Our warranty only covers motor and transmission parts, but NO
ELECTRICAL PARTS. On June 3rd, 2014 the customer was back with more
"mechanical problems" but nothing was found to be wrong with the car. The
dealer kept the car for 3 more days to diagnostic the car and nothing was found
to be wrong, and the customer was once again lent a car. By the time the
customer came to pick up his car, he and his girlfriend were not willing to take
their car back, so we decided to exchange the vehicle for them to keep them
happy. We rather keep them as customers than enemies because we know that
they can eventually keep our business growing by referring us more customers
our way. To our understanding the customers are happy with their new car.

Review: On May 10th I financed a 2004 nissan maxima from benjamins auto sales, and within the 30 day warranty I had car issues and I had to take the car back to the dealer to get it fixed but being back on May 13 for the starter to get repaired, I lost my work day since the salesman had let me know to be at the dealer at 9:30 a.m I showed up 11:30 am and was onee of the first car to show up yhey took about 4 hours to repair it. after they had repaired it I was on my way back to the dealer from the shop when suddenly the car had electricl malfunctions in wich the caar wouldnt lock with the control remonte neither the door lock aldo the alarm had started to go off the sun roof would open and close, and do to that the dealer had sent me back to the shop in wich the shop sent me to an audio/shop in wich they had told me it wouldnt take more then an hour in which it took more than 1 hour to attenf me after they attended me it was 4:30 when the shop told me it wil take a lil bit longer to get it fixed in which I had to go in to work at 6:00 and I called the dealer to let them know what was my situation of me having to go to work all they said was your car will be ready before but wasnt they finaly lend me a car to drive back home at 6:00 p.m wich I was late already and due to an hour of traffic I wasnt able to go in an hour late to work in what resulted in a lost payday. and on June 3 20014 I took it back due to an engine problem the car would smoke and smell like burnt and I had to leave the car their. Now due to all this problems ive been having with the car I insisted to get my money back becasue I know more problems will show up further on but dealer wont accept my desicion in wich I dont feel comfortable with the vehicle or any other vehicle of that dealer.Desired Settlement: down payment refund and my missed workday payed and gas money spent on driving to santana

Business

Response:

In regards to the customer's complaint I do agree on the fact that his car did have

a mechanical problem after 3 days of the purchase date, that was the starter. The

customer brought in the car for a simple starter repair but my mechanic shop that

I use ended up creating more problems to the vehicle that were not there. Us the

dealer decided to lend a car to the customers for transportation so they wouldn't

have to wait all day for the car to get repaired. The customer was advise he didn't

have to pay anything for the repairs even do the starter was not covered by the

warranty. Our warranty only covers motor and transmission parts, but NO

ELECTRICAL PARTS. On June 3rd, 2014 the customer was back with more

"mechanical problems" but nothing was found to be wrong with the car. The

dealer kept the car for 3 more days to diagnostic the car and nothing was found

to be wrong, and the customer was once again lent a car. By the time the

customer came to pick up his car, he and his girlfriend were not willing to take

their car back, so we decided to exchange the vehicle for them to keep them

happy. We rather keep them as customers than enemies because we know that

they can eventually keep our business growing by referring us more customers

our way. To our understanding the customers are happy with their new car.