Benna Ford Superior

Review: I purchased a car a 2006 dodge charger from benna ford dealership 12/01/12, at which time I purchased an extended power train warrenty for the car. A week after purchase I called benna ford service center to have my car serviced due to the check engine light coming on in the car. benna ford service dept. took my car in and called me later that day to say the car was done, that they found nothing wrong and reset the system to get the check engine light to go off. The car ran fine until 9/7/2013 when I was out of town for the day while driving the check engine light came on and the car started chugging and acting like it was going to stall, I pulled in to a hotel and called my roadside assistance and made an appointment for the next day 9/8/13 at the only auto repair shop open on a sunday, they charged me $50 to plug the car in to find the issue. They thought it may be a coil and tested for that, it came back that it was not a coil, that it was a valve and valve spring issue which are covered under my warrenty so I was able to drive it back to benna ford where they got it into there service center on 9/9/13and gave me a loaner car, they called me on 9/12/13 said it was a coil that needed to be replaced and would be $250 out of pocket exspense due to it not being covered under warrenty for that fix. I approved that repair and was called on 9/13/13 saying it was all fixed and I could come pick it up, I picked it up and paid the $250 but asked why they fixed a coil when the shop in eau Claire,wi said it was not the coil. they said it was the coil no matter what the other shop said it was. I drove my car home which is about 5 miles away, parked the car and when I went to drive it an hour later the check engine light came back on and it started chugging and running horrible all over again the same issue. I called benna ford again the next a.m 9/13/13 and told them the problem had not been fixed and I needed to get the car back to them at service and get a loaner again. they said they would have to send it to Chrysler superior that following Monday, they called me on 9/19/13 and said it was a major issue with my engine, a valve needs replacing internally which is covered under warrenty but it also needs 2 catalatic convertors replaced, two o2 censors, and a injector which are all not under the power traine warrenty, and that there may be more inside the engine wrong but they wouldn't know until the engine was tore into. I called the [redacted] for the first time and told him what I was told was wrong with my car and he said "sounds like your car needs a bullet and put out to pasture" "my advise is to let it go back to the bank and just deal with a repossession because it would be easier than shelling out thousands of dollars to fix all the things that were not under my warrenty", I said I have had this car under a year and its had several problems from the first week I bought it and I already have paid out $50 to have it looked at at the out of town shop, then $250 to fix a coil which I was told from another shop that it wasn't the coil, now you want me to either pay for all this work on it or let it get repossessed? I said neither of those suggestions is an option and that I needed my car fixed. he said he;s look into things and call me back in half an hour, I waited 45 minutes then called him and the secretary said he left for the day. that's the one and only call I was able to actually talk to him on, since then my calls have gone unreturned and unanswered even though everyone else at benna says he is the nly one to make the decisions that I needed. I then called the service dept. and I said I wanted no work done to it at all until I talked to the [redacted] to find out if benna ford would do anything about the issue since I have not had the car very long. I have called the [redacted] 4-5 times a day from 9/19/13 to today 9/26/13 and can not get ahold of him and cannot get a return call. benna ford called me today said I had to return the loaner car and take my car back in the undrivable condition it is in, I went and returned the loaner car this a.m 9/26/13 and they said I could not take my car until I paid a bill of $402 for charges from getting the car looked at. I told them I was never informed there would be a charge and they said I was responsible for the charge even where no repair has been done. I asked why I was being charged for the diagnostic testing when I was never informed that there would be a large fee, he said we have no clue talk to the [redacted] Monday. I then asked if I could retrieve things I needed from my car and a service department worker walked me and my husband to the back corner of the shop where my car was sitting with boxes and dirty parts all around it, and an old demo derby car with junk piled all over it, my windows were all rolled down and I noticed a large scratch across my trunk and my car was covered in dirt and dust and filthy, I asked about it he said he had no clue about the scratch and they hadn't noticed it until I pointed it out, and I said could you atleast put my windows up on my car so that my valueables and interior were not at risk like the outside of my car was? he got in it and put the windows up and walked us out of the shop area. I went out to the sales floor to talk to the salesman who sold us the car and told him the situation he said theres nothing he can do and that I should call the [redacted] who wont be back until Monday. I left and called my warrenty and they told me that I shouldn't have to pay for the car being looked at to determin what was wrong with it with no repairs being done to it yet and that diagnostic testing should be included in the warrenty claim. I then called back to the service department and told them that and they said we cannot release your car until you pay that bill and that I would have to wait until I can get ahold of the [redacted] on Monday to discuss the issue with him. They are being extremely uncooperative and no one is returning my calls and when I call the [redacted] I am told he is not in. So at this point benna ford is holding my car in there service garage and denying it from me and refused to let me keep their loaner car, so I walked away from there today 9/26/13 with neither my car, a loaner car or any answers of any kind except just keep trying to call the [redacted]. I asked why a full diagnostic test was not done each time they had the car in there service dept. and why each time it was not completely checked over so that this issue was found sooner and I was told they have no idea. This situation has caused great hardship and mental and emotional stress on my family and it seems to be that there are no answers or an end in sight, im just left to keep calling over and over and waiting by the phone in hopes that the [redacted] will call me.Desired Settlement: I would like benna ford to 1) stand behind there cars that they sell and if they cant fix it send it to the place that it needs to go to for repair and cover the cost of repairs that are not covered under my purchased extended warrenty. 2) refund my out of pocket repair charges I have paid so far for repairs that were not needed, repair the scratch on the trunk of my car that it got while in there possesion and provide me with a loaner car while repairs are being made, or buy the car back from me because I was sold a car in terrible condition.

Business

Response:

Dear Revdex.com of Wi., [redacted]

Our customer brought in her vehicle with a check engine light on.After scanning engine codes it was determined it needed ignition coils. She picked up her vehilce and a returned it as it still had problems, we advised her it needed additional testing and that it would need to go to the chrysler dealer. She aproved us to bring it there. They did some testing and advised it would need more, and her ok to proceed . Before any extended warranty can approve a repair they need to know what the failure is.We explained to her and it clearly states in her contract that it is the customers responsibility for diagnostic charges unless it is a coverd repair. She did not authorize any more testing because if it wasnt coverd she couldnt afford it at this time.So they were unable to determine if it was a covered repair and stoped. Then billed us for the time they had into it . We explained to her that she owed for time they had into it . She said she is unable to pay and that she doesn"t know what to do with her vehicle . After talking with her and trying to reslove this and in hopes of satisfing her we agreed to pay her bill at the chrysler dealership.

Sincerely,

Business

Response:

Dear Revdex.com,

In response to Ms. [redacted] last complaint this vehicle was purchased in Dec. of 2012 with 85,119 miles on it . So since then she has driven her vehicle 20,544 miles without complaint This vehicle was inspected to the strick stardards of Benna Ford and the State of Wi. We have not seen this vehicle since the day she bought it. It has not been in our shop for anything and we have not heard from her on any problems until she complained of it in Sept. You can not drive a broken vehicle for 20,000 miles does'nt make sense. As far as her comments about engine problems told to her from the chrysler store the only history they have on this vehicle is a code for a possilbe low battery voltage and when we sent it there it Sept. as provided to us from them. I understand that she is having problems with it now and she has an extented warrany, as stated in her contract she needs to give a repair shop authorization for teardown so they can provide an accurate diagnosis and estimate of repairs. Any non covered parts are her responsibilites, We have already paid her 400.00 bill at the Chrysler store because she didnt want them to go any further. We have nothing more to offer her.

Regards,

Consumer

Response:

I am a repeat customer at Benna Ford and my decision based on my first experience from buying a car from Benna is the reason I continue to buy from them. My salesman, Aaron, was knowledgeable and extremely helpful. From the minute I walked in the door until the minute I walked out the door I was provided excellent service. Thank you to everyone at Benna Ford for making my car buying experience painless!

Review: I purchased a Ford Powertrain ESP from Benna on my car. When my car broke down and needed a $7100 transmission repair, they refused to honor their warranty. They said Ford denied my claim because it was preexisting. I just had my transmission serviced at Benna in August and they reported no problems with my vehicle. But when I brought it in for a warranty covered repair they told me my car was "full of preexisting conditions, voiding the warranty". They also tried to sell me another vehicle instead of repairing mine. I just want my car fixed, and my warranty honored. I have been dealing with this for 4 wks now with no resolution. If this is how they treat their customers, I don't know how they have a good rating on Revdex.com! Their employee has lied to us, accused us, and even forged documents!Desired Settlement: I want my vehicle fixed and I want the warranty on the repairs and my vehicle to continue to be in effect.

Business

Response:

Dear Mr. [redacted],

On 11/20/2013 Ms. [redacted] purchased a extended service plan through Ford Motor Company on a payment plan. On 12/10/2013 their vehicle was brought in for a transmissiom complaint . The complaint was called into the warranty company and after review they responded back (ESP will not participate in this repair. The failure found to the transmission is pre-existing to the start date of the customer's contract. Per the contract terms ESP is unable to participate in any repaires found to be pre-existing to the start of the contract.) As far as trying to sell her another vehicle that was per her request we were unable to do so because of the amount owed and what the vehicle is worth.

Regards,

Business

Response:

Dear Mr. [redacted]

Again to quote F.M.C. ( ESP will not participate in this repair.The failure found to the transmission is pre-existing to the start ot the customer's contract. Per the contract terms ESP is unable to participate in any reapirs found to be pre-existing to the start of the contract.) The rejection has nothing to do with an inspection or any other complaint she has. As far has having a contract yes she does and it is in effect we thought ESP would not accept it because of the pre-existing problems but they have to as per contract terms but stressed then will not participate in any pre-existing repairs and the customer can cancel it and receive a full refund on her payment.We have tried to find a way to help her we offerd to repair her vehicle at cost she refused tried to find another vehicle were not able to do because of its worth and what is owed.Provided a vehicle for her and her family until it was clear there is nothing more we were able to do.At this point she can appeal to ESP on the denied claim or cancel and request a full refund.

Regards,

Consumer

Response:

Overall it was about what one should expect when purchasing a used vehicle from a dealer. The sales staff was pushy (not as bad as some dealers though), the accounting staff was continually disappointed, and the vehicle was overpriced. I was taken care of by a total of three salesmen, over two days. Not having a defined line of entry and exit, as each salesman had to relearn my name and what I was looking for, created some angst for me. Each and every one of the salesmen pushed the "True Coat" rust protector like it was a necessity and as if I hadn't already been told about it by the other salesmen before(heavily reminding me of the movie Fargo). The accounting department was stingy over the whopping $500 I had negotiated off the sticker price for the used truck, stating that they would be "loosing money at that price". I left the dealership with a neutral feel towards the experience. However, following the sale, I have been contacted by my (original) salesman on more that one occasion for a courtesy follow-up. This little detail has improved my opinion of the entire experience. To reiterate, Benna Ford is an Average dealer with a few exceptional employees, and a few that are not as great.

I had a question about vehicle pricing. I e-mailed their office. I received a response, should be end of story. I am now being spammed. I clicked the bottom of the page to unsubscribe - and stop getting advertisements. That did not happen, I wrote back asking to be removed. That did not happen. I wrote back again, and again, and again.... will this ever stop?

It was pleasure to deal with Benna Ford and their staff. No rush no fuss. I personally went to Benna because they treat veterans with respect & dignity and being a Vietnam veteran, that means a lot to me.