Benner Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This had nothing to do with the mailing addressThe bills were addressed to me and not the year old patient who is legally responsible for his own billsAdditionally I left multiple messages for the billing department and their manager attempting to get this billing issue fixedAll of which went without returned callI finally reached the manager who assured me that the bill is not my responsibility however the bills continue to come to me in my name not [redacted] 'sI have received a phone call and email finally from the company however the bill still isn't named to the proper party Regards, [redacted]

We have thoroughly reviewed this matter The patient paid the in-network copay at the time of service, but [redacted] would not process the claim due to the patient having [redacted] and our ER being out-of-network We have adjusted this account in full and have notified the patient We regret that the patient did not receive this adjustment sooner

I do apologize that we have not responded to this complaint as I believe our billing department is working on getting this matter resolved. I have reached out to our billing department and I am awaiting for them to let me know how we have resolved this matter. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The hospital billing depthas proposed refunding my money in full at present time they report that they sent out a partial payment not yet showing in my financial monthly credit card bill

We have reached out to the patient's father and I believe this issue has been resolved. Thank you,

This issue was taken care of on 12/14/2015.When the patient came in he listed his mother's address as his home address, as well as provided a copy of his DL which showed the same address

I reached out to our billing department and they state they have corrected the statement information and mailed out the revised statement. They attempted to contact the patient's mother but only reached her son and he stated he would give her the message Thank you, Cynthia M*** Executive Administrative Assistant Neighbors Health System, Inc

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Complaint is not Resolved, I have not heard back from the company

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Benner Construction regarding complaint ID
***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

We have attempted on several attempts to reach out to the patient; however, we have not received a response backWe are more than willing to discuss the account with the patient and assist

We have spoken with the patient and have taken care of this.
 
Thank you

We will investigate and provide a more detailed response within next ten days. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This had nothing to do with the mailing address. The bills were addressed to me and not the 18 year old patient who is legally responsible for his own bills. Additionally I left multiple messages for the billing department and their manager attempting to get this billing issue fixed. All of which went without returned call. I finally reached the manager who assured me that the bill is not my responsibility however the bills continue to come to me in my name not [redacted]'s. I have received a phone call and email finally from the company however the bill still isn't named to the proper party. 
Regards,
  [redacted]

We have reached out to the patient's father and I believe this issue has been resolved. Thank you,

At the time of his visit, Mr. [redacted] entered into a prompt pay agreement, a copy of which is attached.  In the agreement, he agreed to pay $3115 for the services rendered during his visit.  To the extent I can confirm on somewhat short notice, he has paid that amount.Neighbors has written off the balance of Mr. [redacted]' bill in excess of $3115. As a result to his prior payment, his balance due is $0.  Although his bill from Neighbors reflected the entire balance for the services rendered, that is a function of our billing software.  Neighbors does not, ever, attempt to collect any balance from patients that exceeds what they are personally responsible for under their health plans or that they have personally agreed to pay.  We truly regret that our representatives failed to communicate this policy to Mr. [redacted] when he reached out to us. Tom [redacted] General CounselNeighbors Health, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  they offered to accept my insurances in network payments and therefore my balance with them went down significantlythank you very much for your help.

I do apologize that we have not responded to this complaint as I believe our billing department is working on getting this matter resolved.  I have reached out to our billing department and I am awaiting for them to let me know how we have resolved this matter. Thank you,

We have thoroughly reviewed this matter.   The patient paid the in-network copay at the time of service, but [redacted] would not process the claim due to the patient having [redacted] and our ER being out-of-network.  We...

have adjusted this account in full and have notified the patient.   We regret that the patient did not receive this adjustment sooner.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The hospital billing dept. has proposed refunding my money in full.  at present time they report that they sent out a partial payment not yet showing in my financial monthly credit card bill.