Customer came with complain that check engine light is on and that vehicle is misfiring. (Picture of customers written complains attached). Initial testing showed that vehicle had multiple problems, some present codes, but also some of the monitors that were NOT ready and we could not see all the...
problems that vehicle had. Shop highly advised customer to drive until all monitors are ready, so we can fully diagnose vehicle problems. Customer WANTED us to fix problems that we could determine at that time. Customer stated that neighbor worked on the vehicle, cleared codes in the computer and replaced some parts. Customer brought vehicle back with complain that is overheating and AT THAT TIME she informed us that overheating is ongoing vehicle problem. We did notice some new cooling system parts, but could not guess that someone was chasing to fix overheating issue since we did not know about it. To address that customer complain we needed to have a thermostat and damaged radiator hose replaced. Then we were able to determine that vehicle, in addition to other problems also has internal cylinder head gasket leak.
Customer came with complain that check engine light is on and that vehicle is misfiring. (Picture of customers written complains attached). Initial testing showed that vehicle had multiple problems, some present codes, but also some of the monitors that were NOT ready and we could not see all the...
problems that vehicle had. Shop highly advised customer to drive until all monitors are ready, so we can fully diagnose vehicle problems. Customer WANTED us to fix problems that we could determine at that time. Customer stated that neighbor worked on the vehicle, cleared codes in the computer and replaced some parts. Customer brought vehicle back with complain that is overheating and AT THAT TIME she informed us that overheating is ongoing vehicle problem. We did notice some new cooling system parts, but could not guess that someone was chasing to fix overheating issue since we did not know about it. To address that customer complain we needed to have a thermostat and damaged radiator hose replaced. Then we were able to determine that vehicle, in addition to other problems also has internal cylinder head gasket leak.