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Bennett Bay Inn

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Bennett Bay Inn Reviews (16)

I am sorry for the error in the check in time, the clerk reported the wrong time But the fact remains that you used the entire room and did not point out any problems until almost midnight As such we will not be able to refund your nights stay

Complaint: [redacted] I am rejecting this response because: Hotels have a general duty to exercise "reasonable care" for the safety and security of their guestsThe conversation held on 8/19/was videotaped by their office cameraPlease request a copy of it to proof the discrimination and insult against usTitle of the USCode, Chapter 21, Subchapter II (Public Accommodations) makes prohibited discrimination under the Civil Rights Act of applicable to "any inn, hotel, motel, or other establishment which provides lodging to transient guests." According to common law, Hotels are also generally liable for damages if they cannot honor a confirmed reservation because of "overbooking." As I mentioned in my initial complains, the first reservation was made by phone a week in advance, and we were not provided with the room that was initial reservedThe second room provided, the night of 8/18th smelt badly as smoke and, as recently undergoing chemo therapy, I could not resist and sleep in that roomAlternative rooms was not provided A confirmed reservation generally constitutes a binding agreement (in essence, a "reservation contract") between the hotel and prospective guestIf the guest fails to use the reservation, the hotel is generally entitled to damagesOn the other hand, if the hotel breaches a reservation contract, the guest is entitled to be compensated for damages The duty of a hotel to provide safe premises is based on the common law duty owed to business and social invitees of an establishmentUnder common law, hotels must exercise reasonable care for the safety of their guestsWe were chased away from their office and the camera , from the office should have recorded the conversationAlternative video can be provided from my personal phone While a certain amount of exaggeration is allowed in advertising, though, intentionally deceiving customers is considered fraudThe room we got on 8/18th was substantially below what we have expected, due to smoke smell, and we addressed the matter immediately to the managerWe had no other choice than looking for another hotel at PM, on a IronMan Event Weekend The customer rights start with being guaranteed a roomIt does not matter if we show up at midnight or a.mWe arrived late due to traveling from Portland, ORSince the hotel did not provide us with the initially reserved room a room, our contract has been breachedThe law also states that if the hotel cannot clean, ( in our case a non -smoking room (due to health conditions) we are entitled to a full refund Since the hotel was unhelpful, we will seek compensation from the hotel for the inconvenience and any extra above-the-line costs we incurred If the hotel does not respond fully and fulsomely, then our next step is small claims court, plus complaints to the relevant State Attorney General, and to the Federal Trade Commission.Sincerely, [redacted]

If you look at your original complaint your request was for $which we have sent in checks But after checking our records you paid on your credit card $ I am sorry I did not catch this error It was not my intention not to refund the full amount you paid, please forgive my memory as the summer is very busy and I am short staffed As such another check will be mailed for $today from Spokane for a total of $($120+$60+$99.45=$279.45) Please accept my apology for not checking the records of the transaction Sincerely yours, Jerrid R [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I didn't use the roomThe hot tub cover was left on the tub as seen in the pictureWe got the key and leftThen came back and were only inside the room long enough for our eyes to adjust to the dim lightingAdditionally, when I called the office, you demand that I leave the propertyI couldn't have stayed in the room if I wanted to at that pointYou made a lawful request that I vacate Sincerely, [redacted]

Mr*** *** made a reservation for Friday night the 25th of Feb. He showed up and checked in at approx. 4pm. At midnight he contacted the office saying he wanted to checkout and wanted a refund, he was denied his request as he had already been in the room for hours.
Upon inspection of the room we found that he had left the cover off the hot tub which caused the walls to be dripping wet. Posted instruction in the room state "do not leave the cover off the hot tub when no in use as it will cause excessive moisture. The room does not have mold. He had used the entire room, the hot tub, the bed, the shower, towels. As he had been in the room for hours and used the room we cannot refund his nights rental. I am sorry that we did not meet his expectations, if he would have requested a refund within a reasonable time frame and had not used the room, we would have honored his request

If you look at your original complaint your request was for $180.00 which we have sent in 2 checks.  But after checking our records you paid on your credit card $279.45.  I am sorry I did not catch this error.  It was not my intention not to refund the full amount you paid, please forgive my memory as the summer is very busy and I am short staffed.  As such another check will be mailed for $99.45 today from Spokane for a total of $279.45. ($120+$60+$99.45=$279.45)  Please accept my apology for not checking the records of the transaction.
 
Sincerely yours,
Jerrid R[redacted]

I am sorry for the error in the check in time, the clerk reported the wrong time.  But the fact remains that you used the entire room and did not point out any problems until almost midnight.  As such we will not be able to refund your nights stay.

Complaint: [redacted]
I am rejecting this response because: Your responce is ABSOLUTLY A LIE. I got off work on that day at 3:30 PM. My wife and I then went to dinner at Tomato Street in CDA before going to the hotel. While I'm not sure of the exact time I checked in, it was not 4PM. Given that I live in Spokane Valley, and it takes 45 minutes to get to CDA, that puts me at Tomato Street by 4:15 to 4:30, IF I left right away, and I didn't. With an hour or so for dinner, the soonest I could have been there would have been about 5:45 PM or later with travel time. As I type this, I realized I have the check in paperwork, that's time stamped. It is attached to this responce. I checked in at 7:22 PM!!!!! After checking in, we DIDN'T even go to the room right away. We went back into CDA to get some drinks for the night. It was after this that we came back. Admittedly we got to the room about 9 PM and it took us about 3 hours to notice the mold on the wall. We DID put the cover back on the tub, as is shown in my pictures in the review linked below. The attached files also show I called just before midnight. This places un in the room for just UNDER 3 hours. I don't know what your getting at with the lies, but with my documentation discrediting your lies, clearly you are a un-trustworthy company! Link to review with pictures of mold in the room. [redacted]
Sincerely,
[redacted]

[redacted] made a reservation for 3 nights at the Bennett Bay Inn.  They did call and informed us about a late arrival and that a different room would have to be secured.  This was about 5 p.m. they accepted the other room and we held the room.  It was a non-smoking room and it...

had just been gone through (painted, shampooed etc.)  It was just finished the day before they arrived and had not been rented as such it could not have been smoked in.  They arrived about 11:00 p.m.  The clerk was asleep as they had to wake him up to register, he was not drunk.  When I came out to talk to [redacted]’s husband I did not throw fists at him.  I did not discriminate against him in anyway.  The room was held for the nights in question, as it was a guaranteed reservation.  No availability on-line was because they had booked a room for 3 days, as we are a small resort on a dead-end road and as such do not get very much walk in room rentals.  As we had held the room for the entire 3 days stay they were charged accordingly. 
 
Jerrid R[redacted]
Owner

Complaint: [redacted]
I am rejecting this response because: I didn't use the room. The hot tub cover was left on the tub as seen in the picture. We got the key and left. Then came back and were only inside the room long enough for our eyes to adjust to the dim lighting. Additionally, when I called the office, you demand that I leave the property. I couldn't have stayed in the room if I wanted to at that point. You made a lawful request that I vacate. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Hotels have a general duty to exercise "reasonable care" for the safety and security of their guests. The conversation held on 8/19/16 was videotaped by their office camera. Please request a copy of it to proof
the discrimination and insult against us. Title 42 of the U. S. Code, Chapter 21, Subchapter II (Public Accommodations) makes prohibited discrimination under the Civil Rights Act of 1964 applicable to "any inn, hotel, motel, or other establishment which
provides lodging to transient guests." 
According to common law, Hotels are also  generally liable for damages if they cannot honor a confirmed reservation because of "overbooking." As I mentioned in my initial complains, the first reservation was made by phone a week in advance, and we were not provided with the room that was initial reserved. The second room provided, the night of 8/18th smelt badly as smoke and, as recently undergoing chemo therapy, I could not resist and sleep in that room. Alternative rooms was not provided. 
A confirmed reservation generally constitutes a binding agreement (in essence, a "reservation contract") between the hotel and prospective guest. If the guest fails to use the reservation, the hotel is generally entitled to damages. On the other hand, if the hotel breaches a reservation contract, the guest is entitled to be compensated for damages.
The duty of a hotel to provide safe premises is based on the common law duty owed to business and social invitees of an establishment. Under common law, hotels must exercise reasonable care for the safety of their guests. We were chased away from their office and the camera , from the office should have recorded the conversation. Alternative video can be provided from my personal phone. 
While a certain amount of exaggeration is allowed in advertising, though, intentionally deceiving customers is considered fraud. The room we got on 8/18th was substantially below what we have expected, due to smoke smell,  and we addressed the matter immediately to the manager. We had no other choice than looking for another hotel at 11 PM, on a IronMan Event Weekend.
The customer rights start with being guaranteed a room. It does not matter if we show up at midnight or 3 a.m. We arrived late due to traveling from Portland, OR. Since the  hotel did not provide us with the initially reserved room a room, our contract has been breached. The law also states that if the hotel cannot clean, ( in our case a non -smoking room (due to health conditions)  we are entitled to a full refund.
Since the hotel was unhelpful, we will  seek compensation from the hotel for the inconvenience and any extra above-the-line costs we incurred.  If the hotel does not respond fully and fulsomely, then our next step is small claims court, plus complaints to the relevant State Attorney General, and to the Federal Trade Commission.Sincerely,[redacted]

Review: We reserved a hot tub theme room at this business. We paid $95 plus tax for the room. When we arrived in our room the hot tub was at 76 degrees. We complained, and one of the employees came to our room to check the hot tub. He said it should heat up in 40 minutes. By that time we had already been then an hour. Another hour passed and the hot tub went up one degree from 76 degrees to 77. In the meantime, the chlorine fumes in the room were so terrible, that we had to open a window as the "ventilation" system was nothing more than a fan partially hanging on the wall. We could not stay in the room and, particularly since there was no hot tub to be used as advertised. We had made a reservation one or two days prior so there is no reason that hot tub could not have been ready. When we went back to the office at 11:00 p.m. after having waiting nearly two hours, we politely said the hot tub did not work and we wanted our money back. The person who answered the door said that "we don't give refunds". We did not get the benefit of our bargain which was a room with a hot tub that actually worked and that we could use.Desired Settlement: I want my money returned.

Business

Response:

We were so sorry for the problem that occurred with Ms. [redacted], we were not aware of any problems with the hot tub in that room.When she brought it to my attention at about 10:00 p.m. we offered them another room but they refused and decided to drivethe short distance to Hayden and go home instead. Because we offeedr another room at no charge, we respectfully decline to refund thenights rental. But will offer then another room for another night any Monday - Thursday at no charge on or before April 30th, 2015. Please make them aware for us. Sincerely yours,[redacted]Property Manager

Consumer

Response:

Please be advised they did not offer us another room. That is a false statement. In fact they told us that we had the last room. We did not indicate we were driving back to Hayden as that is not what we had decided to do. Thus they are making another false statement. We booked the room for a Friday night. Why would we want to stay there Monday through Thursday? Their cavelier attitude is amazing.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

I am sorry for the confusion, we were full that night. Everything but the hot tub was working in the room, if you will provide a receipt for February 6th, atanother motel, we will gladly refund the full purchase price up to the amount you paid at Bennett Bay Inn. Otherwise the offer for another night will still be availableto you. Sincerely yours[redacted]Property Manager

Consumer

Response:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

If you want to take an escort somewhere this would be the place. If you want to be treated like a worthless piece of crap this hotel is for you!! If you are looking for STDS and want a place to waste your money come stay here!! We called three times and verified reservations with our two kids. When we got there we were told kids were not allowed and they were going to put us out and still take our money. I get the policy about kids and reservations but they were so rude I was in tears and even though they let us stay we were gone by 6 AM. When I called the manager to complain he said thanks for the feedback and hung up. No refund no nothing. This place sucks!!!

Review: My husband and I originally contacted Bennett Bay Inn in the middle of June for reservations on July 3 and 4. We were told that the room we wanted to reserve was already booked so we reserved the Jungle room for July 3 and the Fantasy room for July 4. My husband booked the rooms and I gave my credit card information. We called Bennett Bay Inn on the evening of the July 3 to confirm our rooms. We were told no such reservation existed and all rooms were full for the night except for one, the Hawaiian room. We arrived at Bennett Bay Inn at 8:30pm and were told that the old manager who probably booked my room had been fired due to double booking and the new manager, who had been on employed by Bennett Bay for three days, would make sure I wasn't double billed. My husband and I ended up staying for three nights at Bennett bay and we were billed accordingly to my debit card. Upon arrival to my home, I had a bill from Bennett bay inn stating I had not checked in on July 3 so I was billed for that night. I called Bennett Bay and spoke with the manager, who assured me the owner would call me the following morning (Sunday) I received no call from Bennett bay inn and confirmed the double billing with my bank. My husband then contacted Bennett bay inn on Wednesday July 10th. He was told the owner had been notified and "they were looking into the problem". He asked to speak with the owner and get the appropriate phone number but was told that information could not be given out. My husband gave his cell phone number and asked that the owner contact him. We still had not heard from Bennett Bay Inn by the morning of July 12. I called at 7:30 am and spoke with the manager, who informed me that because the reservations were made by "my husband or boyfriend or whoever he is" they were unable to find our information on the night of our arrival. We gave both our names, our address, and credit card number upon our arrival but still they had no record of our reservation.Desired Settlement: Apology and refund for total nights stayed.

Business

Response:

I extremely sorry for the mix up, our new managers were not aware of the 2 different names, and our bookkeepers office is in Spokane, WA. On Friday July 12th, we found out what had happened and on Saturday morning, July 13th the accidental charge of $93.10 was credit back, and a receipt was sent to them on Monday July 15th. At this time they have only been charged for the actual days that they stayed. Again, we are extremely sorry for the mix-up between the 2 different names.

Sincerely yours, [redacted]

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Description: Motels

Address: 7904 E Coeur d'Alene Lake Dr, Coeur D Alene, Idaho, United States, 83814-7739

Phone:

540885 0 0
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