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Bennett Chevrolet Buick Inc.

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Bennett Chevrolet Buick Inc. Reviews (2)

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Customer was given an estimate to repair their seat with a "new" GM part that comes with a parts and labor warranty.They said they did not want to spend that much and asked us if there were any other choices.We proceeded to give them an estimate for a "used" part and explained to them it would NOT...

come with a warranty.Their original seat would not move at all forward or back....after installing the "used" part they authorized their seat now does move forward and backbut has a "wobble" when going backward at its furthest back position.We offered to check with the Used Parts house to see if they would send us another "used" seat assy and they agreed too.We offered to replace the seat again at a "reduced labor amount" and no additional charges for parts despite there being another $65 in parts necessary to repair the Air Bag wiring under the seat.Bennett Chevrolet offered to cover this $65 expense AND reduced the labor to replace it again by $57.50.The customer agreed and we ordered the seat only for them to then call GM Customer Assistance and tell them several "untruths".We are not able to provide a labor warranty on Non GM parts or on Used parts for the obvious reason that these parts are not GM quality  or "new" to start with......which is why they "cost less".The customer was explained this at the time the work was authorized and it is also clearly stated on their receipt. Thank You

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Address: 1974 Highway 40 E, Kingsland, Georgia, United States, 31548-6732

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