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Bennett Medical Services Reviews (11)

My daughter[redacted] had a Bilirubin blanket to the hospital on her discharge date of 10/29 at [redacted] hospital. After we arrived home we were called an informed that our insurance did not work with Bennett and another company was going to deliver the same type of blanket. The next day Bennett called to come pick up the blanket with very little notice. With our daughter having a high bilirubin level we had to have a Doctor's appointment at the sametime bennett wanted pick up the blanket. So, they said they would call later in the day to pick up. They never did. Same thing happened the next day. Finally after a week I called Bennett because the blanket had never been picked up. They finally picked it up at that time. Upon getting a bill I found out that Bennett was charging us for 7 days even though we should have had it one day if Bennett picked up the next day. I have called multiple times including to a Manger named [redacted] (may be different last name). Upon the last time we talked she requested phone records which we sent. A few business days later I called and left a message. I did this 3 more times. Each time I never got a return call.Desired SettlementI would like to pay for only one day which should be 85 dollars per pervious calls. Business Response We are happy to honor your request to pay the $85 for one day. Please accept our apologies for any delay in response to your calls. We understand your time is valuable and thank you for your understanding. The balance in the patient billing portal currently has a status of "Suspended" to prevent future mailing until the $85 payment in full is received. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Thank you for getting back in a timely manner. We will be calling to make a payment for 85 dollara. Thank you.

Complaint against Bennett Medical Services:On 4/16/2015 I received the first correspondence from BMS, stating that [redacted] had deemed the CPAP machine "statutorily excluded" from payment. Enclosed in this correspondence was a letter from [redacted] Jurisdiction dated 7/03/2014 stating the CPAC was not a "medical necessity."Had I received this information from BMS I could have rectified this situation by contacting [redacted] and sending the information they deemed necessary to correct their decision. Due to this time sensitive nature of this matter, I was told by [redacted] that it was past time for me to make an appeal to it's decision. Because Bennett failed to notify me of this situation in a timely manner I do not feel responsible for this bill.I called BMS to speak to [redacted] on 5/18/2015, as of this date she has not returned the call. Later that day I spoke to [redacted] (both ladies are Medical Document Representatives) and was told she would call [redacted] and ask them to overturn their decision...she would call me back with their decision. She has not contacted me. Also, at that time I was told that the reason [redacted] had turned down their request to pay was because the doctor did not date the prescription. A matter that would have only taken a few minutes to correct, had BMS notified me, and that any late charges would be removed from my bill, still receiving bills with late charges. I have written two letters to this company. I have called to discuss the situation. No response!Product_Or_Service: CPAPAccount_Number: [redacted]Desired SettlementIf BMS had not been negligent I would have "fixed" the problem, gotten a new doctor's prescription for the CPAP and [redacted] would be paying. I do not feel obligated to pay.PSI had received a CPAP in 2011 and their was not a single insurance problem.Had [redacted] know that this was the second sleep study and second CPAP I am sure that they would not have said it was not a medical necessity.Business Response Please accept our apologies for the lack of a timely call back from the billing representative. Please, also, keep in mind that as long as your address is correctly on file with Medicare, they send you an EOB with the denial reason and your rights as a beneficiary at the same time we receive the denial. As stated in the letter you received from us, all you needed to do was give us a call and let us help you switch to another supplier. The bill you received was a result of Medicare's decision on your claims- Medicare decided that we (you and us, both) have no appeal rights and that you will be financially responsible; however, we, as a company, will write-off the balance as long as you will work with us to get switched out to another company. Please let us know if you would like any more information or if we can help in any way. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I would like to switch to another company and I accept your proposal IF YOU ARE SERIOUS because your rep, Mary, told me that she'd help me switch...nothing, I never heard from her again.Thank you.

I would just like to get a refund of all they money I paid the that was over payment, and I would like for them to stop billing meI was billed for oxygen machine and Cpac for 21.53 a month. for almost a year which was paid every month, then the billed changes.my I return their supplies the last of June this year. here a list of of some the amount of bills I recieved. Dec.31, 80.13 Mar. 3 86.12 Mar.16 95.60,Apr. 6, 137.04 Apr. 14, 187.31, Apr. 25, 158.53. May 4, 172.31,May 23, 200.73 May 18, 179.20 may 3, 215.73 Jul 18 49.95 all 2016. The last bill I just paid was 49.94 which I was old was for June 25.2016. I just got another bill for 29.95 and was told I would get three more for Jan. all of this does nt make since to me . And I can sent in a copy of all the bill I paid. I even have the copies that [redacted] paid My [redacted] pays very little for supplies. However the bills are only suppose to be 21.53 a month, and I paid and I call them over and over and the billing clerk would only tell that either I owe for Jan or 2015 or what ever. once I was told to call [redacted] which I did and even the lady at [redacted] if they was waiting for conformation from Medicare why was they still billing me, and I was paying the bill every month. they sent a copy of what they was billing and it still came up to 21.53. I also paid M43. and change and they apply 21.53 .but could not tell me what they did with the rest of my month. I am just lost fo words I do not know what else to do. I pay my to the best of my ability, since I have been retired for 26 years I do not have a lot of money to give a way. I do not like to owe any one any amount of money, but I do not like to be taken advance of. I would like to see if it is all possible if I could get some of my moneey back that I paid them that was not necessary and over payment.Thank you Desired SettlementReturn of ove rpayment, and for them to stpop billing me since I return their supplies, and do not owe them for Jan of 2015 or Jan, 2016 as you can see I have paid them a lot of money more that I would have had to pay if they just bill me correctly for the 21.53 that was for the monthly payment. Business Response Contact Name and Title: [redacted] Lead MedicareContact Phone: 775-329-0799 ext 234Contact Email: [redacted]After looking over her account, [redacted] was renting a Concentrator and a CPAP from Bennett Medical. The Concentrator is never purchased by Medicare we bill them on a 5 year CAP, the first three years bill for the Concentrator and the last two bill for the oxygen supplies. She received the Concentrator in 2014 and since it was still in the three years we billed for it. The CPAP bills for 13 months then becomes patient owned. She received it in September of 2015. Since she was not compliant with Medicare we have written off January, February and March of 2016. It does look like we picked up all of her equipment on 6/30/2016 and she has no balance with us. We do have money in her unapplied that we owe her that equals $26.89. If she would like it back I can send her a refund. I just need to know if that's what she wants.

I have been trying to get supplies and a new CPAP machine from Bennett Medical Services since April 2015. I keep getting the story that the Doctor's office is not providing the necessary paperwork to complete the requirements for Medicare. I call the Doctor's office and they assure me that the paperwork has been faxed as requested. This has happened on at least five occasions. I call each week to determine my account status and get the same story each time--different paperwork is not completed. I have been promised three times that I would get a call back when information is available, but no calls have been received.Desired SettlementProvide the necessary equipment and supplies for my CPAP machine.Business Response Contact Name and Title: [redacted] Lead MedicareContact Phone: 775-329-0799 ext:234Contact Email: [redacted]We have resolved the patients complaint and he is receiving his cpap and supplies on 1/22/16.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)You are an amazing Revdex.com. I have been trying to get this solved since last April and you solved it in two days. Thank you!

I was recently hospitalized for surgery. During my stay (December 23rd) my wife ordered a new CPAP mask and headgear as I have Sleep Apnia my headgear and mask were starting to fall apart. It is the 13th of January and I still have no new mask and headgear. My wife has called Bennett Medical and was assured it would be delivered by mail. If this was the first issue we've had with Bennett I would write it off as a simple mistake but this is not the first time something like this has happened with them. I feel if a consumer uses the Revdex.com as a guide to select a business they should be aware that this is an issue. Thank you for your timeDesired SettlementI would like to get my mask as the one I've been using is falling apart.Business Response Contact Name and Title: [redacted] Lead MedicareContact Phone: 329-0799Contact Email: [redacted]I have called and spoke with the patient, and we will be overnighting his new mask for him today 1/14/2016.

My Mother, [redacted], is being billed for equipment that should have been billed through her insurance, [redacted] and not through an out of state CoIn Feb,2016 a walker and commode were dropped off in the middle of the night at the [redacted] where my Mother is living at. They came and just left them on the porch while everyone was sleeping so no one signed for them. These items were referred for ordering through an agency called [redacted] and [redacted], which was providing physical therapy and home health care for my Mom through my Mom's insurance, [redacted]. These items should have been free to my Mom. My Mother has Dementia and I handle all of her finances as her power of attorney. So when I received a 371.20 bill from Bennett I was shocked. I called them and said my Mom has [redacted] Ins. and these should have been billed through them. They told me the paperwork they got from [redacted] said she just had Medicare A. I told them that was incorrect and that nobody asked me, my Mom or the home if my Mom had any other insurance besides Medicare. My Mom has had [redacted] for 60 years and the [redacted] nurse was in contact with my Moms primary physician at [redacted]. Bennett said they cant bill [redacted] as they are out of state. When I called [redacted] they said well we didn't order anything we just referred it with paperwork to Bennett and they did the ordering. They said the paperwork from [redacted] where my Mom came from only had Medicare A on it. I said [redacted] new my Mom had [redacted] as they were in constant contact with [redacted]s skilled nursing Liaison,[redacted] the whole time my Mother was there and I told admittance she had [redacted] when she was first admitted. So I don't know why the [redacted] paperwork only had Medicare A on it. Again, somebody should have asked the family and not taken the words off a paper that we had no control over. I called Bennett back and asked to speak to a supervisor and told them they can pick up there equipment and I will order it through [redacted]. There response was we don't do returns. They have an office in Sacramento and could very easily pick these items up. My Mother is not using them and only used them for maybe a few days at the most. When I called [redacted] they couldn't believe the price Bennett was charging us for these items and basically told me not to pay them. All of my Moms income goes to the home she is in and there is no money left over. I pay out of my own pocket for any extra's my Mom might need, however I refuse to pay for these items that my Mom should have received for free through her insurance. The only time Bennett called me was to ask some questions about why my Mom needed these items. Since my Mother is 85 her primary insurance is Medicare A and then [redacted]. I assumed they were billing Medicare first and then would bill [redacted] if it wasn't paid. That is how everything has been done in the past. I was also surprised to find out this companies billing dept was in Reno, Nevada and therefore don't bill out of state. Everyone is passing the buck and no one wants to take responsibility for this situation. All I know is it is not my Mothers fault. If just one person would have asked the family or the care home if my Mom had insurance besides Medicare A this would have been avoided. It can now be resolved by them picking up there equipment as it is in new condition. They are charging me 238.70 for a walker that you can get at a hospice thrift store for 5.00. I know because I have one. There charges are inflated, even [redacted] thought so. As far as I am concerned, my Mother, who's name is [redacted], did not authorize or even know about the ordering of these items and no one signed off on them and so she is not going to pay for them. If they want to ruin my Mom's credit it won't matter to her. She is permanently in a care home with Dementia and won't remember any of this.They are constantly billing her and adding interest every month to her bill. They are refusing to work with us on this matter even though it is a special circumstance.Desired SettlementStop billing my Mother and pick up there equipment at the care home Business Response Ms. [redacted],Thank you for your correspondence in this matter. I have researched your mother's account, and understand your frustration; we apologize for any confusion and grief this may have caused you and your family. We rely on our referral sources to supply us with correct patient insurance information, and bill accordingly. We did receive a signature for the delivered equipment, but it is correct that we cannot bill your Mother's primary insurance. To rectify the issue, we will write off half of the equipment order, and would be happy to pick up the walker. Please feel free to contact our Sacramento office to schedule a pickup of the walker, and we will adjust the rest off and take your mother out of active billing. I will notate the account properly to ensure you will encounter no problems with scheduling the pickup. Feel free to call us with any questions. Thank you

no call backs for at least one week. Need itemized bill, no insurance billing.Called first time. They called back a week later. Called 2 times more, still no response. No itemized bill. No insurance billing. They are awful.Desired SettlementI want information, are they going to bill insurance and itemize the charges.

Bennett Medical Services has repeatedly made a complete mess of my account, Fraudulently Billed [redacted] and does nothing but THREATEN ME.Since becoming a patient of Bennett Medical Services I have found that what was once a really great company is very unreputable. Initially I needed O2 for a blood disease. Their former Colorado Springs Manager was fantastic. That all went away long ago. Due to disability I have [redacted] A/B. I used to [redacted] but Colorado dropped their income level and I was dropped last year in November 2015. In 2014, around December 1st a VERY RUDE office person from their Reno Office called and demanded I pay for my CPAP machine or they would come take it. Turns out it was their fault. When I got the machine I also got a chip to measure breathing. After 2 weeks I received an envelope and a request for that chip to be sent for my compliance and billing. I never received another for continual monitoring. The female employee was so rude I refused to listen to her threats. I got in touch with a Supervisor who was somewhat more humane. Due to their screw up they stated I had to have ANOTHER extremely expensive sleep study. I have had four or five already. My Doctor Alain Ead was not happy and I was told by the Pulmonary group that Bennett had sent out a representative to his group practice's office because their billing was so bad. I never hear anything unless they make a mistake or miss something and then do nothing but harass patients. So [redacted] spent a small fortune so I could keep my CPAP machine. Then 2 weeks ago I received a very rude letter, first claiming to have called me at a number I no longer use and left a message. Then they were upset because I only saw my Physician, [redacted] one time in 2015. They had the name of some other Doctor I have never heard of. When one is on [redacted] continual visits to a doctor causes many issues of overuse. I was and am doing ok with the C-Pap machine but now they are trying to bill me for a new one when the one I have is old. I am sending it back, I don't know what to do but I will not deal with a company that uses storm trooper tactics and intimidation. They have billed [redacted] God know's how long for a concentrator that I now own since [redacted] paid for it for two years. They sent a letter saying it was mine but any maintenance was my responsibility. [redacted] covers everything. If one is disabled they get just enough to get by from Social Security. I will always have sleep apnea and always will. I have snored deeply my entire adult life. Then, the bigger concern is TWO times last year (2015)I received a call from two females. They asked if I wanted replacement hoses, filters, cushions and onetime a new mask. I don't know if they were with Bennett or not? I received one replacement and have the box as proof. The other time I assumed the female who called was a Bennett employee. I INFORMED HER I WAS DROPPED FROM MEDICAID. I ASK HER HOW MUCH IT WOULD BE IF I HAD TO PAY THE DIFFERENCE? SHE CAME BACK ON THE LINE AND TOLD ME $40.00. It NEVER came. Somehow they let my Social Security number out loose. How did that happen????????The times I did get a new mask or tubing, etc.. it was a cheap substandard one. Even the first manager agreed but he said that's what they supply. A copy of this will go to the CEO, [redacted] and the Attorney's General of Nevada and Colorado. If I who am competent, alert and oriented can see through this mess, how many others are experiencing the same thing??Bennett is not a company that gives a $h1t about there patients, now without a cpap my heart will become damaged and I will not sleep, Thank you Reno Billing!!!Thank You, [redacted]Desired SettlementI want an explanation of how my Social Security Number got out and why Bennett never called? It is Obvious now that Medicare has been overbilled and some scammer possibly an employee has social security numbers and is doing fraudulent activity.I want them to correct the billing, I own the concentrator, come and pick up the C-PAP machine. If my credit has been affected in any way I want it corrected. I also demand a letter of apology from the totally rude and obnoxious RENO employee.My mother passed away recently and I do not need Bennetts consistently negative and inhumane treatment when something goes wrong, DU TO THEIR MISTAKE!!! Business Response Contact Name and Title: [redacted]Contact Phone: [redacted],I sincerely apologize for any frustration or distress that you have experienced in this issue. In regards to your CPAP machine, we do not request this equipment back as it has been paid for in full by your insurance. You do have an Oxygen Concentrator that is renting, and is paid for on a monthly basis by your insurance. This equipment does require re-certification currently. This re-certification requires notes from a recent office visit from the physician you visit in regards to your continued need for Oxygen. It appears we do not have your current physician on file, or a current visit to request notes from. Unfortunately, a new visit is required by your insurance in order to bill them for the rental equipment. It also appears we may not have current contact information for you on file. Please give us a call so we can update your contact information, as well as obtain your PCP information.We do not share your private and secure information, nor has it been leaked, and I apologize if you have felt mislead or that this has happened. We have partnered with a CPAP supply company, Verus, and they take care of our patients for their re-occuring CPAP supplies. Letters informing patients of this partnership were sent last Summer. If you have any questions about their services or our partnership, please give them a call at 1-800-487-5566. If you would like to opt out of their services and receive supplies from our office directly, please give them or us a call to opt out.Rest assured that Bennett Medical has sent no records of debt under your name to affect your credit. I can personally apologize for any employee's negative or disrespectful behavior that you have experienced, and assure you we strive to provide the best customer service possible.Please give us a call in the Reno office at 775-329-0799 and request to speak to the billing department about your Oxygen recertification, and we will be more than happy to explain and assist through the process.Respectfully,[redacted]Public Billing ManagerConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I find it very suspicious now that I got a call from the Colorado springs office that my C Pap machine is owned by me. Why did I receive such nasty notes on a piece of paper trying to get me a sign for the machine because you would already predetermined that Medicare would not pay for it. The threat was a charge of over $1500. Apparently, Steve the man who was more than gracious Who came out yesterday to pick everything up and said he already but that I owned the C PAP. I'm never, never hear anything until something becomes a crisis. Your response seems overly coated with sugar, not the typical rude in direct response that I've been given since November/December 2014. I am still on SSDI but have been taken off of Medicare because social security is paying me too much. Now I have $160 deductible and 20% co-pay. I am not going to waste money going to the doctor which was not even correct unless absolutely necessary. Why did I not receive the new mask and supplies that now you're saying your company called me about but never delivered them when I told them I was off of Medicaid and would pay privately? I have been using the same nasty stuff for six months. This is typical of how Bennett medical supply has been in the last two or three years. The Rito office does more damage by bulldozing people with serious health issues then trying to come to an agreement. I never received any phone call and once again I already thought I had told you when someone called me in November about CPAP supplies. It seems that things are so confused nobody knows what's going on. Once I get my CPAP machine back, I want nothing more to do with your company. Is an old machine that's basically worthless and a concentrator that was never serviced really worth it? I am still thoroughly disgusted in the manner in which you approached me about all of this. I hope in the future you find a little more compassion, peoples lives depend on oxygen and CPAP to live. If I feel the need I will go see [redacted] I'm through wasting my money and the governments money on nothing but a bunch of trivial visits when there was a chip in that machine that could've been downloaded for him to read. As far as this matter is concerned I'm done with it as well's with Bennett. I will have to find someway to go buy my own supplies. From your Internet site it certainly looks like you're very profitable. Sometimes you have to give a little to get a lot. I highly suggest that [redacted], your CEO goes down and gives you all sensitivity training. You could attract a lot more bees with honey than with bad attitudes. As I said I'm done with Bennett, I hope you have good luck. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As far as I am concerned Bennett Medical Services has done the same old thing they always do, try to slide through. They had fully intended to take MY CPAP machine back. Their is NO compassion what so ever with the. Last year when they did the SAME exact thing one of the Reno Office Managers said "Our Company won't leave any patient without any lifesaving equipment even if we have to write it off"! Medicare paid enough to allow Bennett to be able to own the concentrator. Apparently there is a childish mindset that they will take there toys and go home. My 02 concentrator was NEVER serviced with a filter change. I had given the local employee Steve both items to take back. I am so sick of the hassle each time I just cringe. Had there have been a courtesy note sent out reminding me to see [redacted], the correct doctor I certainly would have gone. However in mid summer my mother experienced a stroke that took her life on October 26, 2015. Unfortunately, I had much bigger things to do. I'm very disappointed that "[redacted]" didn't take one minute of his time to return a letter that I spent a great deal of my time writing it too HIM. I guess when the lights come on the mice run under the carpet. The Hero Was Steve H in Colorado Springs. He knew exactly the cause. He was kind enough to take time and returned the CPAP machine the next day. My confusion was the discrepancy between the concentrator and CPAP ownership. I still NEVER received any new supplies after I was called and expecting the delivery in November. The only thing I can say was Steve saw right through the matter. at least I have the CPAP. When you take on patients with life threatening 02 issues you DO NOT THROUGH THEM UNDER THE BUS. I won't waste any time calling, this is a e-mail for proof company. I'm done with Bennett, sorry I ever praised them and consider this matter very unhappily settled. You all need a lesson in compassion and business organization!Very Sincerely,[redacted]Final Business Response [redacted], I can assure you that it is never the intent of Bennett Medical Services to present rude or disrespectful attitudes to our patients, and I again apologize for any mistreatment you may have received. I do have record indicating we did attempt a resupply but were unable to get ahold of you. I also want to reassure you that you do own your PAP machine. We do have a process in place for contacting patients when their recertification expires, and the letters sent to you were in regards to this. It is very unfortunate that we could not obtain the correct documentation to re-certify your Oxygen equipment; we have taken your comments on your customer experience very seriously and they have been forwarded to the correct representatives for review. Please give us a call if you would still like to discuss any account issues you may have, and thank you for your correspondence.Regards,[redacted]Public Billing Manager

I have had a CPAP machine for 8 years,,this year my pulmonary specialist felt I neededa new and more updated one. I asked him to send the new orders tthe service I received at bennett was poor at best..I called to ask when I should pick upmy new machine which is covered by medicare and a woman named [redacted] did not know what I was talking about...she finally figured out that my dr. had prescribed this and we made an appt for the next day...when I arrived, the desk girl had no record of the appt or anything else. I insisted on seeing a sleep specialist then at my appt time or I would go elsewhere...I finally saw [redacted], anice young man, who was not helpful in explaining my new machine...he left the room for a long time..I left with an insecure feeling and very anxious about this new device..since I had had a cpap before, I did my best to figure it out..I am having major issues, and as of today, August 6th. neither [redacted] or Bennett have returned the phone call I made on Monday, auc 3rdDesired SettlementCall from a superior at onceBusiness Response Contact Name and Title: [redacted], Billing ManagerContact Email: [redacted]I called and left a message for a callback. Also, the patient care manager in the sleep division has been notified and will also be reaching out this afternoon with the number on file. If there is a better number at which to make contact, please let us know. Thank you.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Bennett responded immediately with help offered from a more responsible level..I wish that their treatment of me had always been so professional and positive..I spoke to a technician from [redacted] who made every effort to be caring and helpful..I will not know until tomorrow if his advice concerning my mask has changed my problem,but I do so appreciate their finally making an effort to help me.

My insurance and myself were billed for a month of service in advanced on Dec 10, 2015. I only had the oxygen for three weeks. My insurance paid for the full month of service which was an overpayment of $28.04. My billing was for $ 22.43 for a full month of service. I believe that the overpayment would have paid for my portion of the total service. I have sent two letters explaining to them why I have not paid my portion. Bennett Medical continues to bill me for the $ 22.43 plus late charges. I believe that Bennett Medical was overpaid a total of $ 5.62. The insurance was NOT refunded the difference.Desired SettlementBennett Medical should have applied the insurance payment to the total amount for three weeks of service and NOT for a full month. I would like to receive notice that my account has a zero ($ 0.00) balance.Business Response Contact Name and Title: [redacted] Medicare DEPTContact Phone: 775-329-0799 ext 234Contact Email: [redacted]Dear [redacted],In response to your complaint, I looked into your account and it looks like you spoke to one of our billers on 2/11/2016 in regards to this matter. She explained to you that when equipment is billed to insurances it is for the month not daily or weekly. We billed your insurance for December 10, 2015 and they paid $89.74 which left you with a copay of $22.43. We also picked up the equipment on 1/6/16 which was 4 days before we billed for January service. You did have the equipment for the month of December. If you have any questions feel free to call me at any time.[redacted]Bennett Medical Services775-329-0799 ext:234Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Your billing started on June 10, 2015 NOT the first of the month. The reason it was picked up on the Jan 6th was you were closed the 1st,2nd,3rd and I did not have time to call you on the 4th so I called on the 5th. Your invoice dates mailed range from July 9th, July 30th, Sept 3rd, Oct 6th, Nov, 10th, Dec 3rd,and finally Dec 29th. There is NO consistent mailing schedule. Therefore I only used your machine in Dec for three weeks.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)So what you are saying is that you are over billing the medicare system. I will contact medicare on this matter as I think that you are overbilling everyone for your rentals. I will pay you the $ 22.43, but NOT for the late charge. Final Business Response We will waive the Late fee for the patient. If he has any questions please fell free to call me at any time.[redacted]Medicare DepartmentLead Special ProjectsBennett Medical Services 775-329-0799 EXT 234

I spoke with the company on 9/15/14 about refunding my money for a claim that my insurance company had paid them. I was told to give them a month. I called on 10/28/14 and spoke with [redacted] at 10:21 am that they are still waiting on a refund. It is now 12/4/14, and I have still not received a refund. If the roles were reversed, I would have been sent repeated bills. I don't think it is fair that a company is keeping a customers money hostage for over 2 1/2 months.Product_Or_Service: Breast Pump Medela SwingOrder_Number:[redacted]Account_Number: [redacted]Desired SettlementRefund of my moneyBusiness Response Please accept our sincerest apologies for the delay in processing your refund. Your refund was approved and put in the mail today. You can anticipate receipt by 12/11/2014.

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Description: Medical Equipment & Supplies

Address: 1130 Elkton Dr STE C, Colorado Springs, Colorado, United States, 80907

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