Customer came with complain that check engine light is on and that vehicle is misfiring(Picture of customers written complains attached)Initial testing showed that vehicle had multiple problems, some present codes, but also some of the monitors that were NOT ready and we could not see all the problems that vehicle hadShop highly advised customer to drive until all monitors are ready, so we can fully diagnose vehicle problemsCustomer WANTED us to fix problems that we could determine at that timeCustomer stated that neighbor worked on the vehicle, cleared codes in the computer and replaced some partsCustomer brought vehicle back with complain that is overheating and AT THAT TIME she informed us that overheating is ongoing vehicle problemWe did notice some new cooling system parts, but could not guess that someone was chasing to fix overheating issue since we did not know about itTo address that customer complain we needed to have a thermostat and damaged radiator hose replacedThen we were able to determine that vehicle, in addition to other problems also has internal cylinder head gasket leak
Complaint:
I am rejecting this response because: On 9/23/When I took my vehicle to fix the problem, Edwin called me around 4pm to say "your Mazda is ready"Ready to me is fixed, ready to go! he did not mention that there was any other problem until he was paid the initial $655, then he said that I would have to drive it more, to see if it runs hot againPampered Auto Care's business practice , of asking for payment before finding out what was wrong with my Mazda is unethical! I would have never taken out a personal loan for an incomplete job> He quoted me $and said my auto was ready, He put an intake manifold gasket on my auto that had nothing to do with it running hot! He did not initially do a compression test which should have made known if I had an internal leak
Regards,
Shirley Thomas
Complaint: ***
I am rejecting this response because:This business , as I will repeat, took in all ,$822.50.I took my vehicle in times in days and only after he took that money did he tell me something else, very expensive, he alleged was wrong with my autoI will not continue to go back and forth with this man, ***He is lying about how he handled thisWomen Beware! I resolved my problem, no thanks to Pampered Auto Care! I sold my SUV and was able to pay off the personal loan that I took out to pay them when they told me that my SUV was ready! I was cheated and Pampered Auto Care know it and most importantly The Lord of Heaven and Earth saw it ! You think places like Revdex.com will get justice for you but it is not the truth is it? The third time that I brought my auto in, my son-in- laws truck (not my son) was running hot, Pampered Auto Care repaired it and told him, "no charge"
Regards,
*** ***
Customer came with complain that check engine light is on and that vehicle is misfiring(Picture of customers written complains attached)Initial testing showed that vehicle had multiple problems, some present codes, but also some of the monitors that were NOT ready and we could not see all the
problems that vehicle hadShop highly advised customer to drive until all monitors are ready, so we can fully diagnose vehicle problemsCustomer WANTED us to fix problems that we could determine at that timeCustomer stated that neighbor worked on the vehicle, cleared codes in the computer and replaced some partsCustomer brought vehicle back with complain that is overheating and AT THAT TIME she informed us that overheating is ongoing vehicle problemWe did notice some new cooling system parts, but could not guess that someone was chasing to fix overheating issue since we did not know about itTo address that customer complain we needed to have a thermostat and damaged radiator hose replacedThen we were able to determine that vehicle, in addition to other problems also has internal cylinder head gasket leak
Customer came with complain that check engine light is on and that vehicle is misfiring(Picture of customers written complains attached)Initial testing showed that vehicle had multiple problems, some present codes, but also some of the monitors that were NOT ready and we could not see all the problems that vehicle hadShop highly advised customer to drive until all monitors are ready, so we can fully diagnose vehicle problemsCustomer WANTED us to fix problems that we could determine at that timeCustomer stated that neighbor worked on the vehicle, cleared codes in the computer and replaced some partsCustomer brought vehicle back with complain that is overheating and AT THAT TIME she informed us that overheating is ongoing vehicle problemWe did notice some new cooling system parts, but could not guess that someone was chasing to fix overheating issue since we did not know about itTo address that customer complain we needed to have a thermostat and damaged radiator hose replacedThen we were able to determine that vehicle, in addition to other problems also has internal cylinder head gasket leak
Complaint:
I am rejecting this response because: On 9/23/When I took my vehicle to fix the problem, Edwin called me around 4pm to say "your Mazda is ready"Ready to me is fixed, ready to go! he did not mention that there was any other problem until he was paid the initial $655, then he said that I would have to drive it more, to see if it runs hot againPampered Auto Care's business practice , of asking for payment before finding out what was wrong with my Mazda is unethical! I would have never taken out a personal loan for an incomplete job> He quoted me $and said my auto was ready, He put an intake manifold gasket on my auto that had nothing to do with it running hot! He did not initially do a compression test which should have made known if I had an internal leak
Regards,
Shirley Thomas
Complaint: ***
I am rejecting this response because:This business , as I will repeat, took in all ,$822.50.I took my vehicle in times in days and only after he took that money did he tell me something else, very expensive, he alleged was wrong with my autoI will not continue to go back and forth with this man, ***He is lying about how he handled thisWomen Beware! I resolved my problem, no thanks to Pampered Auto Care! I sold my SUV and was able to pay off the personal loan that I took out to pay them when they told me that my SUV was ready! I was cheated and Pampered Auto Care know it and most importantly The Lord of Heaven and Earth saw it ! You think places like Revdex.com will get justice for you but it is not the truth is it? The third time that I brought my auto in, my son-in- laws truck (not my son) was running hot, Pampered Auto Care repaired it and told him, "no charge"
Regards,
*** ***
Customer came with complain that check engine light is on and that vehicle is misfiring(Picture of customers written complains attached)Initial testing showed that vehicle had multiple problems, some present codes, but also some of the monitors that were NOT ready and we could not see all the
problems that vehicle hadShop highly advised customer to drive until all monitors are ready, so we can fully diagnose vehicle problemsCustomer WANTED us to fix problems that we could determine at that timeCustomer stated that neighbor worked on the vehicle, cleared codes in the computer and replaced some partsCustomer brought vehicle back with complain that is overheating and AT THAT TIME she informed us that overheating is ongoing vehicle problemWe did notice some new cooling system parts, but could not guess that someone was chasing to fix overheating issue since we did not know about itTo address that customer complain we needed to have a thermostat and damaged radiator hose replacedThen we were able to determine that vehicle, in addition to other problems also has internal cylinder head gasket leak