Bennett's Camping Center Inc

I am in the middle of gathering facts. The salesman & shop foreman who had the conversations are out today. The salesman started vacation today & today is the shop foreman's regularly scheduled day off. I've put a call in to the salesman. When I know details about
this, I will be in touchStacy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The business response to my complaint was only request for timeThey are gathering info to answer the complaintI request an extension so we can get a proper answer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The response from Bennett's RV is not completely accurateWe do not have a combination washer dryerThey are separate stackable washer/dryer unitsWhen George W*** made the house call he also had difficulty with the washer controlsHe finally got the washer to begin filling with water and immediately turned it offHe never ran a complete cycleAfter he left my wife attempted to wast wouldn't work at all. That's when we checked the dryer, it runs but will not heat. I called the salesman, he said he would have the repairman Bennett's used to call meAfter a week and no response I called the salesman againThe repairman called, at this time I learned the flashing light at the on switch represented a computer problem which the repairman said was beyond economic repairI called the manufacturer and they advised me to buy a new washerThat's when my salesman gave me a quote on the new unitsSaid he couldn't help with the cost! My last conversation with George W*** was in late March but had conversations with my salesman thru MayWe are not novice to RV appliancesOur Motorhome also has the same washerThe units involved in this complaint do not work and have not worked since purchased I was told company policy on all used units was that all systems on the unit would be in proper working condition unless sold as isIt makes no difference what the book value shows or what I paid for the RVYour reputation is only as good as your word! This is not the only problem I've experienced with Bennett's RVMay of they installed an incompatible A/C unit on my MotorhomeI went to Colorado and spent months without air conditioning thru June and JulyThey wouldn't send a repairman to fix itAfter returning home the service manager kept telling me there was no problemI called Coleman, they informed Bennett's and myself it was the wrong A/C unitThen they installed the proper unit! No apology or compensation for the inconvenienceI guess hands on experience is a great teacher.
Regards,
*** ***

I spoke to MrM*** several days ago when he called here. When we hung up I thought that we were in agreement that MrM*** would call me with the model number of the washer & dryer. I have not been called with that. According to our shop foreman, the washer worked when he went to his home to look at it. Bennett's would like the opportunity to look at the unit again in our repair facility before we commit to do anything. I want to see personally that it doesn't work. I am getting conflicting stories from MrM*** & our employee. I disagree that selling price does affect the unit. This was sold on consignment at much less than the book value. The seller refused to fix anything because he lost so much money on the sale. Stacy R***