Bennigan's Restaurant

The complaint, as filed, is completely inaccurateThe guest walked into the restaurant and after ordering a food at the bar, went to the restroomWhen the guest returned from the restroom, he alleged that his credit card was stolenThe bartender informed him that no card had been presented or
authorized for payment of the billThe guest proceeded to argue with the manager and bartender alleging that his credit card was stolen by the bartenderThe manager "comped” the bill because the guest stated that he had no other alternative payment source availableThe guest left a blank check and note to the bartender to make the check out for any amount he wished.After the guest left the restaurant, he called the police and alleged that the restaurant had not only processed his credit card, but stole the card as wellThis statement is not factual as evidenced by the police officer that responded to the complaintAll credit card transactions for the day were examined by the responding officer and manager on duty and it was verified that the alleged card was never presented or “swiped” for payment.When the guest (who was formerly a “regular”) returned to pick up his “blank check” he was asked by the manager not to return to the establishment as we do not take kindly to completely accusations and mapolice reports.Bennigan's Restaurant

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they are not being transparentAs I was a regular customer there before this happened, they are lyingI have never walked out on a tab and tipped accordinglyI like the staff and the place thats why I ate there when I didnt feel like cookingI left a blank check there to show total transparency of my willingness to pay.
All I asked them to do once we came to the conclusion that the card went missing was to review the cameras mounted throughout the restaurantI never argued with the staff, I simply was asking them to verify my giving them the card just minutes agoHere is the kicker, if the card was never given to them then how come the merchant and customer copies were on a the little tray with out my card when I returned from the restroom? I've been to many restaurants and nothing like this ever happened
Regards,
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