Bennington Furniture Reviews (%countItem)
Bennington Furniture Rating
Address: 1371 Harwood Hill Rd, Bennington, Vermont, United States, 05201-8107
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I ordered 2 recliner chairs from this location and when ordering these chairs, I was advised that it would be 2 weeks before they arrived. It has now been over 3 weeks and I still do not have the chairs that I ordered and paid for in full when I ordered them.
I called Bennington Furniture on 03/10/2020 and the person I brought the chairs from was not available. I left a message for someone to call me back. No one returned my phone call. While I was in the area of the store on 03/12/2020, I went to the store to get some answers.
The lady that I spoke with at the store, asked me if I needed any assistance. To this I responded with yes, "I ordered 2 chairs more than 2 weeks ago and I was just wondering where they are since they have not been delivered yet"? The lady stated "let me look, they have not shipped from the warehouse yet and they are scheduled to be shipped on Monday 03/16/2020 and we will probably see them on Wednesday 03/18/2020".
I then advised this lady that "I am going on vacation on 03/21/2020 so hopefully the chairs will be delivered before then".
This lady then responded "when you get back from vacation, do not come back into the store!"
This customer came into the store and within hours or the sale were uncertain if they still wanted the product. When the customer called the store back the Manager authorized Free Delivery and Removal. They were then fine with that and decided to keep there current order that was placed. Our Store Manager did speak tot he customer when he came in looking for a delivery date. She looked the product up on our vendor website to get the ship date which showed at an estimated date of 3-16 ( which is only an estimate) the customer was told they should be here Tuesday or Wednesday and we could deliver as soon as possible after that because they lived local. He then stated they were leaving for vacation at the end of the week - he joked that he was not going to ***. No one on our staff would tell a customer not to come back into the store. The customer was told that we would do our best to get his delivery to him before the weekend. He is currently scheduled for delivery on 3-17-20.
I ordered 2 recliner chairs from this location and when ordering these chairs, I was advised that it would be 2 weeks before they arrived. It has now been over 3 weeks and I still do not have the chairs that I ordered and paid for in full when I ordered them.
I called Bennington Furniture on 03/10/2020 and the person I brought the chairs from was not available. I left a message for someone to call me back. No one returned my phone call. While I was in the area of the store on 03/12/2020, I went to the store to get some answers.
The lady that I spoke with at the store, asked me if I needed any assistance. To this I responded with yes, "I ordered 2 chairs more than 2 weeks ago and I was just wondering where they are since they have not been delivered yet"? The lady stated "let me look, they have not shipped from the warehouse yet and they are scheduled to be shipped on Monday 03/16/2020 and we will probably see them on Wednesday 03/18/2020".
I then advised this lady that "I am going on vacation on 03/21/2020 so hopefully the chairs will be delivered before then".
This lady then responded "when you get back from vacation, do not come back into the store!"
This customer came into the store and within hours or the sale were uncertain if they still wanted the product. When the customer called the store back the Manager authorized Free Delivery and Removal. They were then fine with that and decided to keep there current order that was placed. Our Store Manager did speak tot he customer when he came in looking for a delivery date. She looked the product up on our vendor website to get the ship date which showed at an estimated date of 3-16 ( which is only an estimate) the customer was told they should be here Tuesday or Wednesday and we could deliver as soon as possible after that because they lived local. He then stated they were leaving for vacation at the end of the week - he joked that he was not going to ***. No one on our staff would tell a customer not to come back into the store. The customer was told that we would do our best to get his delivery to him before the weekend. He is currently scheduled for delivery on 3-17-20.
I purchased and had a carpet installed in my home. After the purchase the carpet in one area near a door started to shred. The rugged material started peeling away from the matt leaving the plastic matt exposed as the carpet deteriorated. I reported the problem to ***, the store manager believe, and told her the carpet appeared to be defective. This process started quite some time ago and each time I would talk to her she was going to do something specific and get back to me, and then a period of time would go by and I would call her back. First she had me send a photo of the problem area -- which she agreed looked like a defective carpet. Then she said she had to call the manufacturer -- that the carpet she believed had a life time guarantee, and that it should be replaced. She never called me back. I then called her again and she said was going to call the manufacturer again to find out the procedure for replacement. Again the ball would be dropped and I would call *** back. Later she told me that the manufacturer believed that it was an installation issue, and that there one and only installed who installed the carpet would call me. The installer never called. I called *** back. She told me the installer would call me in a few days. That was well over 2 months ago. There has been no follow through and I am left with a defective carpet which I have paid in full.
November 2016 *** sent me pictures of the carpet she purchased in 2011, I forwarded them to t he manufacturer to see if anything could be done. *** was updated via email that the pictures have been sent.
The manufacturer sent me a claim form to be filled out. I did have *** help me with the information on the form. Once we filled out together I had submitted it back to the manufacturer. *** was updated.
I had contacted the manufacturer a few times via email to see if there was nay progress with the claim as it had been a short time since I had heard back from them, they said that due to the holiday's it would probably be after the 1st of the year until I was going to get an answer because there were so many people taking time off. *** was updated.
After January I emailed the manufacturer again to see if there was any progress. They sent me a letter saying this was not a manufacturer defect. It was an installation issue. *** was updated with that information. I did leave a message for the carpet installer to see if he was able to do anything. *** was also aware that I did call him.
In the complaint to the Revdex.com the customer stated she purchased this in 2016. She actually purchased this in 2011. I have spoken with the installer and he will be contacting the customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. .
I need to know when the installer will be calling me and inspecting the carpet please? I have been told in the past the installer would be calling me and the installer has never called.
Regards
My name is *** and you have been working with *** in our Rutland location - I will speak to you and make sure the installer contacts you by Monday October 16th. If you do not hear from him by then please contact the store at *** and leave me a message - If at that time you have not heard from him I will contact him myself. I do apologize about this issue but I do have to first have *** contact him following the procedures
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am rejecting the response because although the manager is apparently asking that the installer contact me, the installer never calls/has not called me.
Regards
I purchased and had a carpet installed in my home. After the purchase the carpet in one area near a door started to shred. The rugged material started peeling away from the matt leaving the plastic matt exposed as the carpet deteriorated. I reported the problem to ***, the store manager believe, and told her the carpet appeared to be defective. This process started quite some time ago and each time I would talk to her she was going to do something specific and get back to me, and then a period of time would go by and I would call her back. First she had me send a photo of the problem area -- which she agreed looked like a defective carpet. Then she said she had to call the manufacturer -- that the carpet she believed had a life time guarantee, and that it should be replaced. She never called me back. I then called her again and she said was going to call the manufacturer again to find out the procedure for replacement. Again the ball would be dropped and I would call *** back. Later she told me that the manufacturer believed that it was an installation issue, and that there one and only installed who installed the carpet would call me. The installer never called. I called *** back. She told me the installer would call me in a few days. That was well over 2 months ago. There has been no follow through and I am left with a defective carpet which I have paid in full.
November 2016 *** sent me pictures of the carpet she purchased in 2011, I forwarded them to t he manufacturer to see if anything could be done. *** was updated via email that the pictures have been sent.
The manufacturer sent me a claim form to be filled out. I did have *** help me with the information on the form. Once we filled out together I had submitted it back to the manufacturer. *** was updated.
I had contacted the manufacturer a few times via email to see if there was nay progress with the claim as it had been a short time since I had heard back from them, they said that due to the holiday's it would probably be after the 1st of the year until I was going to get an answer because there were so many people taking time off. *** was updated.
After January I emailed the manufacturer again to see if there was any progress. They sent me a letter saying this was not a manufacturer defect. It was an installation issue. *** was updated with that information. I did leave a message for the carpet installer to see if he was able to do anything. *** was also aware that I did call him.
In the complaint to the Revdex.com the customer stated she purchased this in 2016. She actually purchased this in 2011. I have spoken with the installer and he will be contacting the customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. .
I need to know when the installer will be calling me and inspecting the carpet please? I have been told in the past the installer would be calling me and the installer has never called.
Regards
My name is *** and you have been working with *** in our Rutland location - I will speak to you and make sure the installer contacts you by Monday October 16th. If you do not hear from him by then please contact the store at *** and leave me a message - If at that time you have not heard from him I will contact him myself. I do apologize about this issue but I do have to first have *** contact him following the procedures
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am rejecting the response because although the manager is apparently asking that the installer contact me, the installer never calls/has not called me.
Regards