Bennington Subaru

The customer purchased a Honda [redacted] with 130,miles The vehicle was purchased "as is", which means that the dealership was not making any warranty regarding the vehicle The customer understood that they were purchasing the vehicle "as is" Nonetheless, the dealership offered to make a new key for the customer The dealership was never informed of the door lock problem by the customer Regardless, having purchased a vehicle "as is", this repair is the obligation of the customer and not the business

As a Dealer Group in good standing in states in the North East we will be happy to reimburse this clientThe Dealership does not feel responsible but in good faith and customer satisfaction we will do soPlease make arrangements to provide the paid receipt to [redacted] ***, General ManageUpon inspection of that receipt we will reimburse this customer Thanks You [redacted] ***Business Development ManagerBennington Subaru

In reference to the complaint filed by [redacted] , the actual cash value of her 2009 [redacted] was 4300.00. We had deeply discounted the [redacted] she was buying to 25,510 and allowed her 4300.00 trade making the trade difference 21,210. This is the way the deal was first presented to ***... [redacted] . Once she agreed to the trade difference we raised the selling price of the [redacted] by 5640.00 to 31,150 to accurately reflect the retial value of the new car. This was done to properly present the deal to our finance sources. At the same time we raised her trade value by the same 5640.00 to 9940.00 to keep the trade difference to 21,212 in place. This was explained to [redacted] . To the 21,210 we added to her payoff amount of the 9450 plus gap insurance she wanted put on the loan, in the amount of 795.00. To this tax title and registration fees were added. she put down 1500.00 in cash which was subtracted from a Grand total to leave an amount financed of 32,076.65. In conclusion everything was proper and disclosed fully in the transaction and [redacted] was compensated fully for her trade in.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The customer purchased a 2004 Honda [redacted] with 130,000 miles.  The vehicle was purchased "as is", which means that the dealership was not making any warranty regarding the vehicle.  The customer understood that they were purchasing the vehicle "as is".  Nonetheless, the dealership...

offered to make a new key for the customer.  The dealership was never informed of the door lock problem by the customer.  Regardless, having purchased a vehicle "as is", this repair is the obligation of the customer and not the business.

In reference to the complaint filed by [redacted], the actual cash value of her 2009 [redacted] was 4300.00. We had deeply discounted the [redacted] she was buying to 25,510 and allowed her 4300.00 trade making the trade difference 21,210. This is the way the deal was first presented to [redacted]...

[redacted]. Once she agreed to the trade difference we raised the selling price of the [redacted] by 5640.00 to 31,150 to accurately reflect the retial value of the new car. This was done to properly present the deal to our finance sources. At the same time we raised her trade value by the same 5640.00 to 9940.00 to keep the trade difference to 21,212 in place. This was explained to [redacted]. To the 21,210 we added to her payoff amount of the 9450 plus gap insurance she wanted put on the loan, in the amount of 795.00. To this tax title and registration fees were added. she put down 1500.00 in cash which was subtracted from a Grand total to leave an amount financed of 32,076.65. In conclusion everything was proper and disclosed fully in the transaction and [redacted] was compensated fully for her trade in.

As a Dealer Group in good standing in 3 states in the North East we will be happy to reimburse this client. The Dealership does not feel responsible but in good faith and customer satisfaction we will do so. Please make arrangements to provide the paid receipt to [redacted], General Manage. Upon...

inspection of that receipt we will reimburse this customer.  Thanks You[redacted]Business Development ManagerBennington Subaru