Benny's Jewelry

[redacted] came to Bennys Jewelry one day with one of own Benny & Co watches to solve a matterIt had been the first time he had came to us and we were very pleased to assist himHe showed us the watch and asked if he could repair itWe took a look at the watch and realized that this watch needed much work done to itThere had been water damage and rust in the mechanism and wasn't working at allHe told us that hes friend had been responsible for the damage and will pay for the damagesWe did not tell him the price for the repair, and we said we would contact him with the estimateWe called [redacted] and told him that the cost for parts,labor and service would be dollarsHe agreed and we told him we would call him when the job will be donea week later the job was done and [redacted] came to pick up his watchHe was very pleased and satisfied with the work and wanted to tip usHis watch went from looking like a disaster to a fine timepieceHere at Bennys Jewelry we always have our customers satisfied which is why we have been in business for over years with locationsWe also had never had complaintsWe are the best jewelry store in QueensAnd one of the top Jewelers in NYBenny Jewelry Owner [redacted]

Revdex.com:At this time, I have not been contacted by Benny's Jewelry regarding complaint ID ***.Uploaded are pictures of the watch which has not been worn since I picked it up from Bennys jewelers mainly because the crown/stem detached completly from the watch case/movement when I tried to use it to adjust the time and date on the night of picking it up from being "repaired" by themAlso, the date numerals scratch off on date change when rotating because it seems to be rubbing the dial of the watch, it was put together wrong.....To date, they have not done anything to resolve this issue, they took my $and that's it, no replies to this complaint regarding fixing the watch correctly as I paid for.Sincerely,*** ***

** *** came to Bennys Jewelry one day with one of own Benny & Co watches to solve a matterIt had been the first time he had came to us and we were very pleased to assist himHe showed
us the watch and asked if he could repair itWe took a look at the watch and realized that this watch needed much work done to itThere had been water damage and rust in the mechanism and wasn't working at allHe told us that hes friend had been responsible for the damage and will pay for the damagesWe did not tell him the price for the repair, and we said we would contact him with the estimateWe called *** *** and told him that the cost for parts,labor and service would be dollarsHe agreed and we told him we would call him when the job will be donea week later the job was done and *** *** came to pick up his watchHe was very pleased and satisfied with the work and wanted to tip usHis watch went from looking like a disaster to a fine timepieceHere at Bennys Jewelry we always have our customers satisfied which is why we have been in business for over years with locationsWe also had never had complaintsWe are the best jewelry store in QueensAnd one of the top Jewelers in NYBenny Jewelry Owner***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
ACCORDING TO YOUR BELOW REPLY TO MY Revdex.com COMPLAINT: SO I WAS "PLEASED AND WANTED TO TIP YOU??" PLEASE..IF I WAS SO PLEASED, WHY DID I LET YOU KNOW MY DIS SATISFACTION AND DISSAPOINTMENT IN YOUR "WORK" AND WHY DID I FILE A Revdex.com COMPLAINT????YOU KNOW THE RETURNED WATCH WAS JUST AS BAD AS BEFORE SENDING IT IN, IT ACTUALLY LOOKED WORSE COSMETICALLY.. THE ONLY POSITIVE IS THE MOVEMENT REPLACEMENT OF THE DAMAGED 2824-ETAWHAT ABOUT THE FINGER PRINTS ON EVERY SILVER TIME NUMERAL, PRINTS ALL OVER THE HANDS, A LARGE CRUMB IN THE WATCH ON THE DIAL AS WELL AS SMALL SPOTS ON THE DIAL?? THIS WATCH WAS HANDLED WITHOUG GLOVED CAUSING FINE HAIRS AND DUST TO GET INTO THE MOVEMENT!! ALSO FINGERPRINTS ALLL OVER NUMBERS AND HANDS!!!! THE NUMBER WAS ACTUALLY MISSING!!!! YALL HAD TO THE WATCH TO PUT THE # BACK ON AND HAD IT FOR MORE HOUR AND STILL DIDNT GET IT RIGHT...THE HANDS AND NUMBERS, ALL OF WHICH IS SUPPOSED TO BE SHINY AND GLEAMING WERE NOT!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***