Benny's Moving & Storage

We responded to [redacted] by mailing out a check in the amount of $105.90 back in April. [redacted] alerted us that she had not received the check, so again, on May 14th 2015, we mailed out another check to her in the same amount.

Benny's Moving & Storage apologizes for the few days the truck was delayed. Although we offer a 7-15 business day delivery window, with cross country moves it is possible for delays to unfortunately occur. We are really sorry and have offered the customer a $100 discount...

instead of having a claim filed, which the customer accepted, and unfortunately we are here with a claim sought out anyway. In addition to the $100 discount the customer has already accepted, we will offer an additional $200 off, for the inconvenience caused.

Just an update on this complaint. As of 7/18/15, this customer has accepted an additional $200 reimbursement. Check has been mailed to him.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
First of all, it was never an offer to accept a $100 credit and not file a complaint.  I said from the start I was filing a complaint regardless of what you offered me.  Second, $300 off total (if I were to accept that offer) is still a joke.  Not only did you miss our delivery date by 3 days, I helped the two movers move my own stuff in to my house because there were only 2 guys and we ended at midnight and I have a 2 month-old daughter.  Had I not helped, it would have taken till 3 am.  This is a service I THOUGHT I HAD PAID FOR!  The moving and unloading was built into the price.  Not only did I help move my stuff, they disregarded what room was written on the box and just dropped everything in the kitchen.  To pay over $7,000 and get a 4% discount offered ($300) for what I had to deal with (3 days late, move across the country with a 2-month old with no crib/baby furniture, and help move stuff into my house when that was paid for) is an insult.  I'd think the $300 would barely cover my labor for moving my own stuff into my house.  I would like the $1,000 I had originally asked for.On top of all that my grill was broken....
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]