[redacted] I am writing in response to your letter dated February [redacted], 2016, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to...
resolve any concerns of our customers. Upon receipt of this complaint, PowerPay made multiple attempts to contact [redacted] with no response back. We were able to verify that the funds in question were due to her bank rejecting the December 2016 and January 2017 end of month charges. We have released all funds that we were holding due to the rejected funds. We would be more than happy to discuss a solution to their concerns, but would need to speak with [redacted] in order to find an amicable resolution. At this time we feel that we have done all we could do without being about to speak with [redacted]. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
This is In response to complaint from Boca Dance Studio ([redacted]) located at [redacted] [redacted] dated Wednesday, March **, 2016
There is no indication that the merchant submitted a closure request to EVO International Payments...
Customer Support Department, Retention Department or EVO Platinum Service Group prior to our conversation with the business owner Melanie Gibbs on 3/**/2016. All account closures require a written notification not to renew at least 90 calendar days of the initial term or any renewal term in accordance to signed contract terms.
As a courtesy we have waived the merchant’s $295.00 early termination fee (Contract end Date 08/**/2016) and credited all fees debited for January 2016 ($50.00) and February 2016($89.50) totaling $ $139.50. The total amount of fees waived of $484.50 is the only amount EVO is willing to accommodate since there is no indication and no proof that a written request of closure was ever received. Based on this we believe this amount is more than fair compensation. The account has been closed as of 03/**/2016.
We hope this resolves the complaint.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
In response to complaint, this has been resolved as indicated below.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International Good afternoon, This is in response to complaint from : [redacted]...
[redacted] We were able to validate a formal request for closure submitted to us on 06/**/2016. At the time the closure was not processed due to processing activity on the account. After an unsuccessful attempt to reach the sales partner on the account it was implied that due to the activity the account should remain open. We have reached business owner [redacted] who confirmed that the account should be closed. As a resolution we will close the account and issue a check for the disputed amount of $23.90 . Ruben M[redacted] Relationship Management Supervisor
This is in response to [redacted]. ([redacted] Revdex.com complaint notification. The account was opened 4/*/2015 then on 04/**/2015 the merchant requested the account to be canceled.We have issued a credit of $395.00 for the early closure fee billed to...
satisfy the customer complaint since the that [redacted]. requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
*I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns...
of our customers. Upon receipt of this complaint, PowerPay made several attempts to contact [redacted] with no response. We did explain that the funds were to be held for a period of time and then a review would be done. Since there was no activity on the account…the review didn’t take place until just recently. The funds that were on hold have been released and the merchant should see their funds within the next 72 hours. At this time PowerPay feels that we have done everything in our power to resolve [redacted]’s concerns to his satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted]Sales Support Manager Tell us why here...
Please see response below to complaint.SincerelyEileen M[redacted]VP Client ServicesEVO Payments InternationalThis is in response to complaint from : LAY OF THE LAND 3 (MID [redacted]) located [redacted]. We were able to obtain a copy of the original request for closure and...
the processing agreement. Upon review it was determined that the merchant did not intend to process past March 2016 and that the merchant was under contract until February 2018. We will issue a courtesy credit of $218.97 via ACH for monthly fees from date the original request was received up until the date the account closure was processed. The early termination fee was determined valid and will not be credited. The customer was reached, contract was reviewed and advised of the credit. The merchant will be contacting the Independent Sales Officer for them to pay her the Early Termination Fee she feels they failed to verbally disclose. Ruben M[redacted]Relationship Management Supervisor
[redacted]
*
*
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
[redacted]
[redacted] Dear [redacted]: I am writing in response...
to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. Upon receipt of this complaint, a Manager from Encore contacted [redacted] and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October [redacted], 2012. After discussing [redacted]’s concerns, we were able to come to an amicable agreement. Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $450.00. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
We received the merchant cancellation on 05/**/2016. Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchant. The merchant was not billed for June processing however billed in June for May processing. The account is...
closed with no fees for the processing month of June. Tricia B[redacted]VP OperationsEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
That is a very nice and flowery response. The fact remains that EVO continues to hold my funds regardless of the information I send them. I have sent them the documents they require and they continue to add more while dwindling my funds away. There is no one person that I can deal with in their organization. Plus I get redirected every time I contact them. I most definitely get the feeling that EVO is pulling my strings so that they can slap the fine print of their contract to me to lock me into their contract unwillingly yet again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
In response to complaint, EVO Payments International does not feel that we should be receiving complaints pertaining to EVO Payments International Corp. - Canada ("[redacted]") as this is separate and distinct from EVO. We have attached a prior request to have them directed to [redacted].However, in...
an attempt to address the complaint, we have forwarded this to [redacted] so that they can work with the merchant to resolve the issue.Sincerely[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] I am writing in response to your review dated August [redacted], 2017, regarding the...
above-referenced Customer Review filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. Upon receipt of this complaint, a Manager from Encore contacted [redacted] and we were able to discuss their concerns and come to an amicable resolution. We agreed to credit [redacted] back the July End of month fees totaling $52.95. She has confirmed that she has received the funds and we are now working on closing down the account. Encore has agreed to waive the termination fee of $595.00. We feel that at this time Encore has been able to resolve everything to the merchants satisfaction. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b
I am not satisfied because I spoke to [redacted] and I explained to him that I was lied to ever since we opened the accounts. They told us that it was not a contract. I was unhappy since after the first month and I spoke to [redacted] and she had told me that if I had EVO merchant services for 6 months I would not have to pay a cancelation fee. Now I come to find out that thats a lie. Ever since the begining all they do is lie. Plus they charge all kinds of fees I never heard of its a rip off. When I spoke to [redacted] from EVO he said he was going to see what he can do and that he would call me back but he never did. There is alot more things I would like to tell you if I can talk to you on the phone. Just so you can know tomorrow we go out of town and will be back till June [redacted] ...⇄
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] [redacted]
I am writing in response to your review dated October [redacted], 2017. Evo Platinum Services Group (EPSG) takes pride in providing...
excellent customer service and we always work to resolve any concerns of our customers. When we received this complaint, we contacted [redacted] to discuss his concerns. We are working with [redacted] to find an amicable solution. At this time we feel as though we have a resolution in progress and should hope to have this resolved within the next 72 hours to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
[redacted] I am writing in response to your letter dated May [redacted], 2017, regarding the above-referenced complaint filed with your agency. Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon notification of this complaint, a Representative with Moca contacted [redacted] and we determined that [redacted] changed his business structure without notifying Moca of the changes, so funds were held. We have been working with [redacted] to open a new account with the proper information that is needed and he has been unable to send us the documentation that we required to open up the new account. Until we receive either the proper documentation or a signed cancellation letter with his intent to cancel the account completely…the funds in question will continue to be held. At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted]. Sincerely, Kathy B[redacted] Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you Ruben for contacting me today. I understand you have no control over the early termination fee as I was lied to by the person who signed us up. I have contacted him this morning, and have yet to get a reply. Looks like I'll have to file a complaint against them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any...
concerns of our customers. Upon receipt of this complaint, PowerPay contacted [redacted] to speak about his concerns and we were able to come to an amicable resolution. We have agreed to reimburse the $250.00 termination fee and also a $30.00 Reject fee. At this time we feel that we have done everything to resolve [redacted]’s concerns to his satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted]Sales Support Manager
[redacted] I am writing in response to your letter dated February [redacted], 2016, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to...
resolve any concerns of our customers. Upon receipt of this complaint, PowerPay made multiple attempts to contact [redacted] with no response back. We were able to verify that the funds in question were due to her bank rejecting the December 2016 and January 2017 end of month charges. We have released all funds that we were holding due to the rejected funds. We would be more than happy to discuss a solution to their concerns, but would need to speak with [redacted] in order to find an amicable resolution. At this time we feel that we have done all we could do without being about to speak with [redacted]. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
This is In response to complaint from Boca Dance Studio ([redacted]) located at [redacted] [redacted] dated Wednesday, March **, 2016
There is no indication that the merchant submitted a closure request to EVO International Payments...
Customer Support Department, Retention Department or EVO Platinum Service Group prior to our conversation with the business owner Melanie Gibbs on 3/**/2016. All account closures require a written notification not to renew at least 90 calendar days of the initial term or any renewal term in accordance to signed contract terms.
As a courtesy we have waived the merchant’s $295.00 early termination fee (Contract end Date 08/**/2016) and credited all fees debited for January 2016 ($50.00) and February 2016($89.50) totaling $ $139.50. The total amount of fees waived of $484.50 is the only amount EVO is willing to accommodate since there is no indication and no proof that a written request of closure was ever received. Based on this we believe this amount is more than fair compensation. The account has been closed as of 03/**/2016.
We hope this resolves the complaint.
Sincerely
Eileen M[redacted]
VP Client Services
EVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
In response to complaint, this has been resolved as indicated below.SincerelyEileen M[redacted]VP Client ServicesEVO Payments International Good afternoon, This is in response to complaint from : [redacted]...
[redacted] We were able to validate a formal request for closure submitted to us on 06/**/2016. At the time the closure was not processed due to processing activity on the account. After an unsuccessful attempt to reach the sales partner on the account it was implied that due to the activity the account should remain open. We have reached business owner [redacted] who confirmed that the account should be closed. As a resolution we will close the account and issue a check for the disputed amount of $23.90 . Ruben M[redacted] Relationship Management Supervisor
This is in response to [redacted]. ([redacted] Revdex.com complaint notification. The account was opened 4/*/2015 then on 04/**/2015 the merchant requested the account to be canceled.We have issued a credit of $395.00 for the early closure fee billed to...
satisfy the customer complaint since the that [redacted]. requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
*I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any concerns...
of our customers. Upon receipt of this complaint, PowerPay made several attempts to contact [redacted] with no response. We did explain that the funds were to be held for a period of time and then a review would be done. Since there was no activity on the account…the review didn’t take place until just recently. The funds that were on hold have been released and the merchant should see their funds within the next 72 hours. At this time PowerPay feels that we have done everything in our power to resolve [redacted]’s concerns to his satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted]Sales Support Manager Tell us why here...
Please see response below to complaint.SincerelyEileen M[redacted]VP Client ServicesEVO Payments InternationalThis is in response to complaint from : LAY OF THE LAND 3 (MID [redacted]) located [redacted]. We were able to obtain a copy of the original request for closure and...
the processing agreement. Upon review it was determined that the merchant did not intend to process past March 2016 and that the merchant was under contract until February 2018. We will issue a courtesy credit of $218.97 via ACH for monthly fees from date the original request was received up until the date the account closure was processed. The early termination fee was determined valid and will not be credited. The customer was reached, contract was reviewed and advised of the credit. The merchant will be contacting the Independent Sales Officer for them to pay her the Early Termination Fee she feels they failed to verbally disclose. Ruben M[redacted]Relationship Management Supervisor
[redacted]
*
*
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
[redacted]
[redacted] Dear [redacted]: I am writing in response...
to your letter dated January [redacted], 2017, regarding the above-referenced complaint filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. On October [redacted], 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement. Upon receipt of this complaint, a Manager from Encore contacted [redacted] and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October [redacted], 2012. After discussing [redacted]’s concerns, we were able to come to an amicable agreement. Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $450.00. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. At this time we feel as though we have resolved this issue to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
We received the merchant cancellation on 05/**/2016. Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchant. The merchant was not billed for June processing however billed in June for May processing. The account is...
closed with no fees for the processing month of June. Tricia B[redacted]VP OperationsEVO Payments International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
That is a very nice and flowery response. The fact remains that EVO continues to hold my funds regardless of the information I send them. I have sent them the documents they require and they continue to add more while dwindling my funds away. There is no one person that I can deal with in their organization. Plus I get redirected every time I contact them. I most definitely get the feeling that EVO is pulling my strings so that they can slap the fine print of their contract to me to lock me into their contract unwillingly yet again.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
In response to complaint, EVO Payments International does not feel that we should be receiving complaints pertaining to EVO Payments International Corp. - Canada ("[redacted]") as this is separate and distinct from EVO. We have attached a prior request to have them directed to [redacted].However, in...
an attempt to address the complaint, we have forwarded this to [redacted] so that they can work with the merchant to resolve the issue.Sincerely[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] I am writing in response to your review dated August [redacted], 2017, regarding the...
above-referenced Customer Review filed with your agency. Encore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers. Upon receipt of this complaint, a Manager from Encore contacted [redacted] and we were able to discuss their concerns and come to an amicable resolution. We agreed to credit [redacted] back the July End of month fees totaling $52.95. She has confirmed that she has received the funds and we are now working on closing down the account. Encore has agreed to waive the termination fee of $595.00. We feel that at this time Encore has been able to resolve everything to the merchants satisfaction. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b
I am not satisfied because I spoke to [redacted] and I explained to him that I was lied to ever since we opened the accounts. They told us that it was not a contract. I was unhappy since after the first month and I spoke to [redacted] and she had told me that if I had EVO merchant services for 6 months I would not have to pay a cancelation fee. Now I come to find out that thats a lie. Ever since the begining all they do is lie. Plus they charge all kinds of fees I never heard of its a rip off. When I spoke to [redacted] from EVO he said he was going to see what he can do and that he would call me back but he never did. There is alot more things I would like to tell you if I can talk to you on the phone. Just so you can know tomorrow we go out of town and will be back till June [redacted] ...⇄
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted]
I am writing in response to your review dated October [redacted], 2017. Evo Platinum Services Group (EPSG) takes pride in providing...
excellent customer service and we always work to resolve any concerns of our customers. When we received this complaint, we contacted [redacted] to discuss his concerns. We are working with [redacted] to find an amicable solution. At this time we feel as though we have a resolution in progress and should hope to have this resolved within the next 72 hours to the merchant’s satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted] Sales Support Manager
[redacted]
[redacted] [redacted]
[redacted]
[redacted]...
[redacted] I am writing in response to your letter dated May [redacted], 2017, regarding the above-referenced complaint filed with your agency. Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers. Upon notification of this complaint, a Representative with Moca contacted [redacted] and we determined that [redacted] changed his business structure without notifying Moca of the changes, so funds were held. We have been working with [redacted] to open a new account with the proper information that is needed and he has been unable to send us the documentation that we required to open up the new account. Until we receive either the proper documentation or a signed cancellation letter with his intent to cancel the account completely…the funds in question will continue to be held. At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities. We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service. If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted]. Sincerely, Kathy B[redacted] Sales Support Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you Ruben for contacting me today. I understand you have no control over the early termination fee as I was lied to by the person who signed us up. I have contacted him this morning, and have yet to get a reply. Looks like I'll have to file a complaint against them.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] I am writing in response to your letter dated October [redacted], 2017, regarding the above-referenced complaint filed with your agency. PowerPay takes pride in working to resolve any...
concerns of our customers. Upon receipt of this complaint, PowerPay contacted [redacted] to speak about his concerns and we were able to come to an amicable resolution. We have agreed to reimburse the $250.00 termination fee and also a $30.00 Reject fee. At this time we feel that we have done everything to resolve [redacted]’s concerns to his satisfaction. If you have any additional questions, please do not hesitate to contact me at ###-###-####. Sincerely, Kathy B[redacted]Sales Support Manager