Ben's Carts Reviews (%countItem)
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Ben's Carts Rating
Address: 1012 Old Knoxville Hwy, Sevierville, Tennessee, United States, 37862
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Purchased a hot dog cart o-line at store for $3263.99. Shipping and tax was not included during check. Apr.10, 2017 *** emailed me stating that my cart is ready for shipping I need to make additional pymt of $1685. Unable to make shipping pymt by May 27, 2017 I am forfeiting my cart due to failure to complete payment and storage fees incurred.
Other (requires explanation) I would like a full refund for the hot dog cart and membership fee.
Customer ordered cart on 4/1/2017 online
Customer selected *Customer Pick Up during order
Customer signed electronically twice affirming they read, understood and agreed to terms and conditions of sale.
Customer requested a shipping quote. (shipping quote sent)
Customer is notified on April 10th that cart is crated and ready for sea freight shipping and to complete payment for shipping.
Customer responds April 12th and says it will be next Wednesday before they are able to pay for shipping.
We confirm this will be ok.
Customer responds April 13th: Thank you I really appreciate it. I will keep u updated.
April 20th, still no payment for shipping and a request for payment and update is sent to customer.
April 20th: Customer responds: "Hi ***
I actually been trying to apply for a small loan for the shipping and had no luck. I work at Subway and get food stamps. I have 4 children and 1 on the way. I used every penny I had from my taxes to start something new. I'm sorry. I have someone that can only let me borrow $700 but I have to wait until second week of May. I'm trying my best to make it happen. Sorry for the delay. I will keep u informed.
Thank you"
April 20th, customer is reminded and sent notice of storage fee accrual as per TOS. - Customer responds same day:
"I understand. I will try my best to get the shipping money to u as soon as possible.
Thank you"
April 25th customer emails requesting cancellation.
We have built cart, crated, stored, arranged freight and customer never made payment for shipping.
Customer was asked to contact to make arrangements by phone but never did and instead called and requested cancellation.
Our site states: All Sales Are Final as we build each cart to order. Additionally site gives shipping rates, Terms and conditions including storage and default plans of action. Customer was aware of this, signed digitally agreeing and then again confirmed as shown in above email copy.
Our company has fulfilled 100% of our obligations and has now incurred additional costs/fees due to storing this cart for over 50 days (April 10th).
Customer received multiple notices and responded that payment would be forthcoming.
Additionally, the cart will now have to be moved out of storage, uncrated and marketed separately to only states that it's features and specs would be allowed and sold to recover as much of our expenses and costs incurred including storage fees, labor, moving, crating, un-crating and marketing.
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont agree with this complaint. I paid $299 for a membership fee to get the Big Dog Cart at $2,999 which was not the case because I paid a more than what was stated on the website. I ask for a refund in full for a cart that I paid for since I was not able to pay for the shipping I was told that my cart will have to be sold to cover the cost of the storage fees and so my question is where is the money I paid for the cart which was $3,662.99?
Customer's order number XXXXX - Customer did sign up for the Hot Dog Mafia Membership and then applied the membership discounts which gave her the $2999 price as she stated but during her order she also added options on her purchase which increased the price. Similar to me saying I bought a loaf of bread they had advertised for $2.50 but the bill was $4.00. They charged me more! (Oh, I didn't tell you, Revdex.com, I also added a gallon of milk to the order)
We have a record of this customer's actions on our site, along with the multiple times the customer updated and did price quotes by clicking on/off different options. On April 1st, 11:25PM EST this customer did a real order on our site and added the optional shelf for the front of their cart.
They are attempting to mislead with this most recent dishonest statement.
Please see our previous outline of communication after the order and you'll note this customer never mentioned anything regarding the purchase price. Their only comments were in regards to shipping and then letting me know they'd get that paid by the date aforementioned but never did.
It appears now they are attempting to change their complaint by listing a new problem which as we've outlined is not factual at all and we have demonstrable proof.
We will no longer respond to fallacious statements entered by this customer and only will respond to credible and legitimate additions.
We have answered in full with a timeline in our first response.