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Ben's Garden

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Review: I ordered a glass, decoupaged, tray from Ben's Garden. It arrived broken (it looked like someone had stepped on the corner and shattered the glass there). I called Ben's Garden a few times to let them know and there was no quick response to my calls. I went away for a long over a month. Upon returning there was a "cheery" message on my answering machine stating how very sorry they had not responded sooner but they had been away at some craft show or something. I called again, and was told that there would be no refund as this breakage NEVER or RARELY happens ([redacted] said both these things during our conversation),that they would file a claim at UPS and would issue me a credit at the store. I said I wanted no credit- I wanted a refund- to no avail.I explained that there was NO way UPS could be responsible as the shipping package was wrapped too well; that the tray had to have been sent in that state. I said I was sure that they must pre-wrap their trays, and when an order comes in, they must just put the pre-wrapped box in a shipping box and send it out without checking to see if the tray is intact. [redacted] made no response to that; instead she kept saying that since this rarely or never happened she would file a claim with UPS and send me a credit since they had so many wonderful trays at Ben's Garden. There is NOTHING on the website where I ordered this tray saying, if defective, too bad, we make no refunds.Desired Settlement: I would like the total cost of the tray ($125) as well as the cost of the shipping ($19.04) refunded to my credit card. I do NOT want a store credit because if this happened again I have no recourse, but to keep receiving store credits at a store where I have no interest in shopping ever again.

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Description: GIFT BASKETS & PARCELS

Address: 32 33rd Street, Floor 2, Brooklyn, Alberta, Canada, 11232

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