In an effort to keep Mr [redacted] as a customer and keep our good rating with the Revdex.com we decided to do what the customer requestedI think it is VERY important to know that Mr [redacted] drove the vehicle thousands of miles and went almost a year before making us aware of thisIt would have been much easier to handle this request had we been made aware soonerSeveral other technicians had touched this vehicle before we were made aware of any issueAs always, our customers are important and for that very reason we have honored this requestWe can only hope to maintain a good relationship with Mr [redacted] Thanks, [redacted] General Manager
I find it very unfortunate that this customer views our conversation this wayThis isn't even close to what transpired in our conversationThe first time I met this customer was today and that is when I was made aware of his complaintsI told him two things First, if we charged him for repairs and they didn't fix the problem then we need to make that right and fix the carThere isn't a shop in this entire country that diagnoses every single vehicle correct the first timeThat is our goal and we have done our best to provide those results for yearsWe have always stood behind our work and will continue to do soI don't know what else the customer can expect regarding the repairs Second, I told him it was the responsibility of the warranty company to pay 100% of the repairs if that is the kind of warranty he purchasedWe sell extended warranties every dayHe chose to buy and extended warranty from someone other than usI noticed in our conversation that he had a brochure for a warrantyHe kept showing me what his warranty promisedI then noticed that this wasn't a warranty that we sold and I had never seen itMy advice was to call that warranty company and hold them responsible for what he had promisedHe informed me that the warranty company said we ripped him offNow I know why I don't use this warranty companyI find it very convenient for them to point the finger at the dealer when they aren't honoring what the customer paid forI find it absurd that a customer wants me to pay for something that shouldn't have cost me or him anythingThe customer paid for these repairs a long time ago and now wants to say he was overcharged based on a warranty companies opinion Finally, I would never call a customer stupidI said it would be stupid for the warranty company not to pay 100% if that is what the customer paid forThat's when the mother called me a [redacted] and walked out of my officeIts my opinion that the customer came in here upset and misinformed about who is responsible for this paymentI agree that they shouldn't have had to pay that moneyI have no problem fixing anything that we worked on that isn't working properlyI can assure you that I wont pay for someone else to fix itIf we don't fix it right the first time then we will do the right thingWe always have [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and have determined that this does not resolve my complaint Regards, [redacted] My drivers door had a wiring problem from a short in the speaker in the drivers door Benson put on my car, I took it back [redacted] called [redacted] to find out saying he may have installed the door wrong, he made me an appoint for the next tuesday, I had no sound at all no dash board warnings, and I had disagreeded with [redacted] that I didn't think just a new battery would bring them back, we agreeded a diagnosist test with [redacted] agreeing also we were going to find out why my sounds and warnings were all gone after accidentI signed a contract after being hit by a [redacted] customer to let Benson fix my car door, They walked around it and gave me a call finding nothing wrong before excepting but a small dent, all my signals worked, it was not fixed the chimes and wiring now had a problemSo that is why I am after Benson they had not fixed my car just giving it another problem, no chimes or dash boardI call a mechmy self who says something wrong with door, your sound comes through radio [redacted] calls me and said can't run test your battery is to weak and now computer is shorted out [redacted] and I agree get that in and see if my warnings and dash come backStill no, [redacted] runs test and guess what, it had been in the door all along, the speaker was shorted trying to warn me through radio and shorted itNow I have to wait for it to come inHappy with the rental not at allthis has been a nightmare, I hired them to fix my car through [redacted] ***, and he gives it back broken in a total other wayThat is not satisfaction [redacted] tells me it was not the accident, but the repair of the carAnd agreeded to pay for half the battery so we could find out where the problem liedAnd the problem lied in Benson sending me home with a shorted speaker in the door they ordered and not testing my car before calling me to pick it up
In an effort to keep Mr [redacted] as a customer and keep our good rating with the Revdex.com we decided to do what the customer requestedI think it is VERY important to know that Mr [redacted] drove the vehicle thousands of miles and went almost a year before making us aware of thisIt would have been much easier to handle this request had we been made aware soonerSeveral other technicians had touched this vehicle before we were made aware of any issueAs always, our customers are important and for that very reason we have honored this requestWe can only hope to maintain a good relationship with Mr [redacted] Thanks, [redacted] General Manager
I find it very unfortunate that this customer views our conversation this wayThis isn't even close to what transpired in our conversationThe first time I met this customer was today and that is when I was made aware of his complaintsI told him two things First, if we charged him for repairs and they didn't fix the problem then we need to make that right and fix the carThere isn't a shop in this entire country that diagnoses every single vehicle correct the first timeThat is our goal and we have done our best to provide those results for yearsWe have always stood behind our work and will continue to do soI don't know what else the customer can expect regarding the repairs Second, I told him it was the responsibility of the warranty company to pay 100% of the repairs if that is the kind of warranty he purchasedWe sell extended warranties every dayHe chose to buy and extended warranty from someone other than usI noticed in our conversation that he had a brochure for a warrantyHe kept showing me what his warranty promisedI then noticed that this wasn't a warranty that we sold and I had never seen itMy advice was to call that warranty company and hold them responsible for what he had promisedHe informed me that the warranty company said we ripped him offNow I know why I don't use this warranty companyI find it very convenient for them to point the finger at the dealer when they aren't honoring what the customer paid forI find it absurd that a customer wants me to pay for something that shouldn't have cost me or him anythingThe customer paid for these repairs a long time ago and now wants to say he was overcharged based on a warranty companies opinion Finally, I would never call a customer stupidI said it would be stupid for the warranty company not to pay 100% if that is what the customer paid forThat's when the mother called me a [redacted] and walked out of my officeIts my opinion that the customer came in here upset and misinformed about who is responsible for this paymentI agree that they shouldn't have had to pay that moneyI have no problem fixing anything that we worked on that isn't working properlyI can assure you that I wont pay for someone else to fix itIf we don't fix it right the first time then we will do the right thingWe always have [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and have determined that this does not resolve my complaint Regards, [redacted] My drivers door had a wiring problem from a short in the speaker in the drivers door Benson put on my car, I took it back [redacted] called [redacted] to find out saying he may have installed the door wrong, he made me an appoint for the next tuesday, I had no sound at all no dash board warnings, and I had disagreeded with [redacted] that I didn't think just a new battery would bring them back, we agreeded a diagnosist test with [redacted] agreeing also we were going to find out why my sounds and warnings were all gone after accidentI signed a contract after being hit by a [redacted] customer to let Benson fix my car door, They walked around it and gave me a call finding nothing wrong before excepting but a small dent, all my signals worked, it was not fixed the chimes and wiring now had a problemSo that is why I am after Benson they had not fixed my car just giving it another problem, no chimes or dash boardI call a mechmy self who says something wrong with door, your sound comes through radio [redacted] calls me and said can't run test your battery is to weak and now computer is shorted out [redacted] and I agree get that in and see if my warnings and dash come backStill no, [redacted] runs test and guess what, it had been in the door all along, the speaker was shorted trying to warn me through radio and shorted itNow I have to wait for it to come inHappy with the rental not at allthis has been a nightmare, I hired them to fix my car through [redacted] ***, and he gives it back broken in a total other wayThat is not satisfaction [redacted] tells me it was not the accident, but the repair of the carAnd agreeded to pay for half the battery so we could find out where the problem liedAnd the problem lied in Benson sending me home with a shorted speaker in the door they ordered and not testing my car before calling me to pick it up