Bentley

Initial Business Response /* (1000, 5, 2015/09/22) */
I am responding to the customer complaint from Sept. 9, 2015. Indeed the luggage the customer sent for repair was misplaced by the shipping company. We did attempt to track the luggage but were unsuccessful in locating the suitcase. On Sept....

10, the customer was offered a full refund and received her refund for $113.39 which was full purchase price from her original purchase in March 2015. I, the district manager for Bentley Leathers, have attempted to contact the customer as a follow up but have not received a call back from her and therefore I consider the matter resolved.

You are welcome to reach out to me should you have any further questions.

Thanks,
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] I have not received a response or phone call from her. Therefore, the issue is not resolved.[redacted]