Benu Construction Inc

[redacted]October 6, 20 15In regards to the complaint of [redacted] per emails), I would like to inform youthat we do...

not consider her complain valid. This project was completed in 201 1 and we did the workaccording to all of [redacted] specifications; including but not limited changes in the concrete and size,design, width and height.The project was originally schedule to be done a week before, because we gave [redacted] a special reducedprice along with her neighbor. The original contract stated the concrete would be done one day, and herneighbors the next day; and that is where the special pricing came in. However, when we had all ourmaterials ready to proceeded [redacted] backed out and stated she did not have the funds to pay. We stillcompleted her neighbor's concrete as scheduled and have never had any complaints from them since. Aweek later, [redacted] called us and was ready to have her concrete pour, because she now had the funds.Please note, we honored the reduced price we had given her, even though she broke the original contractherself. We were still professional and completed the work for her, even though we did not have to. Wehave always strived to be professional with all of our clients/customers and have always completed theprojects with the customer's satisfaction.When Israel and the workers where setting up the form, [redacted] drew out for the exactly the shape shewanted and even let them know the height. [redacted] did not want or accept the recommendation made byour team. As professionals we always do the project and follow all the specification to the owner'srequest, and inform them of any risk if such exist at all (not common) they are accepting all liability thatmay come. Once [redacted]'s project was completed a few months later she called and stated she was nothappy with the work. Benu Construction Inc. followed up and re-poured a new concrete for her. This wasdone twice free of cllarge. After that we never heard anything further from [redacted] including anycomplaints.Our work is always guaranteed for at least 2 year. This of course is depending on the type of concretepoured and or design. I do not understand why now 4 years later she all of a sudden has a complaint andis requesting a reimbursement on work that was done for her and materials provided more than once. Theproject was completed to her specifications and we followed all her own designs. [redacted] was at the jobsite supervising and making sure everything was done to her liking. One of my concerns is who or whereis she getting her information, stating the grading was not done correctly on the concrete. Does she havean engineer's report as valid proof? I have never had anyone tell me years later, the grading was not donecorrectly. [redacted] is not an engineer herself to make that statement, and she is not in this line of work; thisclaim is unjustified.1In reference to her stated we did not reply to her email, she is mistaken because I did reply to her. I haveincluded a copy of her original email for you to review as well as the reply. I did not reply to her threatsof civil lawsuits. You will note in her original email the complaint was her water getting into her home;and she needs to get her floors re-done. We did not work in her home at al l. and have not even steppedfoot in it. Any problems or concerns with her home arc responsibility of the home owner. That hasnothing to do with the concrete outside her home, which was done 4 years ago. When I informed her ofthis in the email. she then changed her complaint and the new complaint was on the concrete. Then sherequested the concrete be torn out and re-done at the companies' expense. I do not know, at this time whyshe all of a sudden changed her compla int. In addition-13cnu Construction Inc., also has no control overthe weather; we are not responsible for any droughts or if we have too much rain. That is something thatis totally oul of our control.I have also attached pictures taken of her project when it was completed, and how we left the concretework when it was finished. If you note, that the concrete is lower than the step outside the door, that isexactly how [redacted] wanted ir. Israel recommended adding a step there, however she declined thesuggestion. We always follow the specifications set by the project manager/owner, which in this case wasJoce lyn. I do not sec her complaint as being va lid any longer. I did notify [redacted] her warranty has longexpired. Also, as previously stated we did the same extract work for her neighbor and they have had nosuch complaints or problem as she is stating and claiming to have. [redacted] has been a difficult customersince the original project and that is why we rcmcdiatcd her concerns twice. After the last time. '' e didnot hear any complaints from her or further contact.

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[redacted]Dispute Resolution, Ad Review[redacted] [redacted]I would like to start by stating the complaint is not valid. [redacted] has not paid in full the balance owed, and all the work and services were completed on her property. I had to...

spend extra money to hire an attorney and issue a lien on her property. [redacted] has never tried to reach out to the company accounts payable department or to the owner. There has been no complaints or contacts done by [redacted] since her last payment received on November 20, 2012. The customer has not contacted us because she has a balance owed to us for $18,976.00 that has long been passed over due. Additionally, she owed the cost to remove the lien and any or all attorney fees that the company has had to incur trying to contact her and her husband.The initial price of the work done on her property is $32,496, and the company gave her a discount. The discount was given to her with consideration of being a military veteran/soldier and at the time she was deployed in Afghanistan. Considering her out of the county we spoke over the phone and communicated by email as well. With this we agreed to a payment plan, where she would do wire transfers to the bank directly. Also, when the wire transfers were not available her husband located in Dallas, Texas was to handle the rest of the payments. Those missing payments were either by Western Union transfer of by credit card. All of this was agreed on by email and verbal confirmation form both parties; because she was not able to signed the contract in person. The discount given to her was $3,898.00; however, this was to stay with her not defaulting on the payment plan. The price that she was to pay in full was $28,598.00 which included the discount.In the invoice we have noted all the payments dates and amount that [redacted] made. However, [redacted] and her husband were notified that once the project was completed in full the full balance would be due of $18,578.00 and we would take it in two or three payments depending on what would work best for them. [redacted] had a dates set to move in the property by December 20, 2012 and Benu Construction Inc. ensured to have the work completed a month before on November 20, 2012. The issues began when we received the last payment of $3,500 on November 20, 2012 and her new balance left was $15,078.00. [redacted] began to refuse to pay the balance and that’s when Benu Construction Inc. notified her in writing2that the full balance was due or a lien would be placed on the property. [redacted], then proceed to refuse to pay and said she would hire her own attorney. However, no contact was ever made by any attorney.In the following weeks to come, we attempted to contact [redacted] and her Husband by phone, mail and email. The [redacted] refused to take any calls, or answer any emails from the company. After two weeks of trying to work with the [redacted] we then hired our attorney to handle the case. The attorney who handled the lien is Law Offices of [redacted]. The attorney handling the case is [redacted] Then new balance owed by the [redacted] is now $18,598.00 which no longer included the initial discount since they defaulted on the payments.Benu Construction Inc. would like to have the balanced owed paid in full, plus all the additional expenses incurred from the attorney fees. At this time, we have not had any further contact with [redacted] since her refusal to pay and work this out of court. The lien will still stay until the [redacted] pay the balance owed to Benu Construction Inc. You may contact us any time and or our attorneys if additional information is needed. We hope that [redacted] comes to her senses and decides to pay what she owes as soon as possible.