[redacted] ***October 6, 15In regards to the complaint of [redacted] ( [redacted] per emails), I would like to inform youthat we do not consider her complain validThis project was completed in and we did the workaccording to all of [redacted] specifications; including but not limited changes in the concrete and size,design, width and height.The project was originally schedule to be done a week before, because we gave [redacted] a special reducedprice along with her neighborThe original contract stated the concrete would be done one day, and herneighbors the next day; and that is where the special pricing came inHowever, when we had all ourmaterials ready to proceeded [redacted] backed out and stated she did not have the funds to payWe stillcompleted her neighbor's concrete as scheduled and have never had any complaints from them sinceAweek later, [redacted] called us and was ready to have her concrete pour, because she now had the funds.Please note, we honored the reduced price we had given her, even though she broke the original contractherselfWe were still professional and completed the work for her, even though we did not have toWehave always strived to be professional with all of our clients/customers and have always completed theprojects with the customer's satisfaction.When Israel and the workers where setting up the form, [redacted] drew out for the exactly the shape shewanted and even let them know the height [redacted] did not want or accept the recommendation made byour teamAs professionals we always do the project and follow all the specification to the owner'srequest, and inform them of any risk if such exist at all (not common) they are accepting all liability thatmay comeOnce [redacted] 's project was completed a few months later she called and stated she was nothappy with the workBenu Construction Incfollowed up and re-poured a new concrete for herThis wasdone twice free of cllargeAfter that we never heard anything further from [redacted] including anycomplaints.Our work is always guaranteed for at least yearThis of course is depending on the type of concretepoured and or designI do not understand why now years later she all of a sudden has a complaint andis requesting a reimbursement on work that was done for her and materials provided more than onceTheproject was completed to her specifications and we followed all her own designs [redacted] was at the jobsite supervising and making sure everything was done to her likingOne of my concerns is who or whereis she getting her information, stating the grading was not done correctly on the concreteDoes she havean engineer's report as valid proof? I have never had anyone tell me years later, the grading was not donecorrectly [redacted] is not an engineer herself to make that statement, and she is not in this line of work; thisclaim is unjustified.1In reference to her stated we did not reply to her email, she is mistaken because I did reply to herI haveincluded a copy of her original email for you to review as well as the replyI did not reply to her threatsof civil lawsuitsYou will note in her original email the complaint was her water getting into her home;and she needs to get her floors re-doneWe did not work in her home at al land have not even steppedfoot in itAny problems or concerns with her home arc responsibility of the home ownerThat hasnothing to do with the concrete outside her home, which was done years agoWhen I informed her ofthis in the emailshe then changed her complaint and the new complaint was on the concreteThen sherequested the concrete be torn out and re-done at the companies' expenseI do not know, at this time whyshe all of a sudden changed her compla intIn addition-13cnu Construction Inc., also has no control overthe weather; we are not responsible for any droughts or if we have too much rainThat is something thatis totally oul of our control.I have also attached pictures taken of her project when it was completed, and how we left the concretework when it was finishedIf you note, that the concrete is lower than the step outside the door, that isexactly how [redacted] wanted irIsrael recommended adding a step there, however she declined thesuggestionWe always follow the specifications set by the project manager/owner, which in this case wasJoce lynI do not sec her complaint as being va lid any longerI did notify [redacted] her warranty has longexpiredAlso, as previously stated we did the same extract work for her neighbor and they have had nosuch complaints or problem as she is stating and claiming to have [redacted] has been a difficult customersince the original project and that is why we rcmcdiatcd her concerns twiceAfter the last time'' e didnot hear any complaints from her or further contact
[redacted] ***October 6, 15In regards to the complaint of [redacted] ( [redacted] per emails), I would like to inform youthat we do not consider her complain validThis project was completed in and we did the workaccording to all of [redacted] specifications; including but not limited changes in the concrete and size,design, width and height.The project was originally schedule to be done a week before, because we gave [redacted] a special reducedprice along with her neighborThe original contract stated the concrete would be done one day, and herneighbors the next day; and that is where the special pricing came inHowever, when we had all ourmaterials ready to proceeded [redacted] backed out and stated she did not have the funds to payWe stillcompleted her neighbor's concrete as scheduled and have never had any complaints from them sinceAweek later, [redacted] called us and was ready to have her concrete pour, because she now had the funds.Please note, we honored the reduced price we had given her, even though she broke the original contractherselfWe were still professional and completed the work for her, even though we did not have toWehave always strived to be professional with all of our clients/customers and have always completed theprojects with the customer's satisfaction.When Israel and the workers where setting up the form, [redacted] drew out for the exactly the shape shewanted and even let them know the height [redacted] did not want or accept the recommendation made byour teamAs professionals we always do the project and follow all the specification to the owner'srequest, and inform them of any risk if such exist at all (not common) they are accepting all liability thatmay comeOnce [redacted] 's project was completed a few months later she called and stated she was nothappy with the workBenu Construction Incfollowed up and re-poured a new concrete for herThis wasdone twice free of cllargeAfter that we never heard anything further from [redacted] including anycomplaints.Our work is always guaranteed for at least yearThis of course is depending on the type of concretepoured and or designI do not understand why now years later she all of a sudden has a complaint andis requesting a reimbursement on work that was done for her and materials provided more than onceTheproject was completed to her specifications and we followed all her own designs [redacted] was at the jobsite supervising and making sure everything was done to her likingOne of my concerns is who or whereis she getting her information, stating the grading was not done correctly on the concreteDoes she havean engineer's report as valid proof? I have never had anyone tell me years later, the grading was not donecorrectly [redacted] is not an engineer herself to make that statement, and she is not in this line of work; thisclaim is unjustified.1In reference to her stated we did not reply to her email, she is mistaken because I did reply to herI haveincluded a copy of her original email for you to review as well as the replyI did not reply to her threatsof civil lawsuitsYou will note in her original email the complaint was her water getting into her home;and she needs to get her floors re-doneWe did not work in her home at al land have not even steppedfoot in itAny problems or concerns with her home arc responsibility of the home ownerThat hasnothing to do with the concrete outside her home, which was done years agoWhen I informed her ofthis in the emailshe then changed her complaint and the new complaint was on the concreteThen sherequested the concrete be torn out and re-done at the companies' expenseI do not know, at this time whyshe all of a sudden changed her compla intIn addition-13cnu Construction Inc., also has no control overthe weather; we are not responsible for any droughts or if we have too much rainThat is something thatis totally oul of our control.I have also attached pictures taken of her project when it was completed, and how we left the concretework when it was finishedIf you note, that the concrete is lower than the step outside the door, that isexactly how [redacted] wanted irIsrael recommended adding a step there, however she declined thesuggestionWe always follow the specifications set by the project manager/owner, which in this case wasJoce lynI do not sec her complaint as being va lid any longerI did notify [redacted] her warranty has longexpiredAlso, as previously stated we did the same extract work for her neighbor and they have had nosuch complaints or problem as she is stating and claiming to have [redacted] has been a difficult customersince the original project and that is why we rcmcdiatcd her concerns twiceAfter the last time'' e didnot hear any complaints from her or further contact