Complaint: [redacted]
I am rejecting this response because:Bikes and Benz never tried to help out with my tire situation. They only told me that this is just how these tires are and that it was common and I was told the tires were not necessary to balance because of the size - the employee [redacted] told me that. And as far as the clutches, I made it very clear that the work was not done right because I returned 3 times the same day to get them adjusted, I was told they would wear in. When speaking with the owner and brought this to his attention, he just said he was not giving me my money back and at this time, I have trust issues with this company. The first time I have heard him say he will stand by his work, was in response to this claim. Everything I have mentioned any issues, they have an excuse as to why something does not need to be fixed. And yes, I have moved 300 miles away, though, I continued to try to get this fixed before I moved in March. I am not asking for all my money back, I am asking for the cost of having to repair their shoddy workmanship. I have a letter from a dealership that specifies that the clutches were out of adjustment and clutch baskets out of specification. Bottom line, I have replaced my clutches twice and I am working with the manufacturer for the tire realizing their is cost of mounting and balancing. I am not trying to get extra money - I am trying to get them to pay for what they did not do correctly the first time.
Regards,
[redacted]
ALL WORK WAS COMPLETED AND APPROVED BY CUSTOMER AT TIME OF DILVERY.. WE DID TRY TO BALANCE BOTH THE FRONT AND REAR TIRES BUT NIETHER FRONT OR REAR TIRE REQUIRED ANY WEIGHTS..AND NO WEIGHTS IS NORMAL IT IS POSSIBLE.. SO NONE WERE INSTALLED.. AS FAR AS THE MANUFACTURED DEFECT HE IS COMPLAINING...
ABOUT IT IS COVERED BY THE MANUFACTURER.AND FURTHER MORE WE WOULD MOUNT AND BALANCE THE NEW TIRE FOR FREE BUT WE WILL NOT PAY ANOTHER SHOP FOR MOUNT AND BALANCE . AS I STATED TO STEVEN WE DONT MAKE THE TIRES WE JUST INSTALL THEM ..AND THEY WERE INSTALLED MORE THAN A YEAR AGO FROM THE DATE OF THIS COMPLAINT.. WHEN HE CALLED US THERE WAS NO TALK OF SOULTIONS FOR THE REAR TIRE JUST WANTED ALL HIS MONEY BACK.. THERE IS A WARRANTY PROCESS WHICH ALL OF US DEALERS HAVE TO FOLLOW.. HE DOESNT WANT ANYTHING TO DO WITH THAT ..IF HE CALLS THE MANUFACTURER THEY MIGHT BE ABLE TO DIRECT HIM TO A LOCAL DEALER WHO CAN HELP HIM COMPLETE THE WARRANTY PROCESS .. AS FAR AS THE CLUTCH PLATES BEING INSTALLED WRONG OR ADJUSTED WRONG THERE IS ONLY ONE WAY TO DO SO.. AND ONCE AGAIN WE WOULD GLADLY STAND BEHIND OUR WORK BUT WE HAVENT SEEN HIM SINCE NOVEMBER 2017 AND WHEN HE WAS HERE NONE OF THESE ISSUES WERE BROUGHT TO OUR ATTENTION.. ITS VERY EASY FOR ANOTHER SHOP TO SAY SOMETHING WAS DONE WRONG AND NEEDS TO BE FIXED.. I DID ASK HIM TO SEND US THE DAMAGED CUTCH PLATES SO WE CAN INSPECT THEM BUT NOT SURE IF THEY HAVE BEEN REPLACED..BUT WE HAVENT SEEN THEM AS OF THE DATE OF THIS RESPONSE.. HE HAS MOVED AWAY FROM OUR AREA ALMOST 300 MILES..WE STAND BEHIND ALL OF OUR WORK
Complaint: [redacted]
I am rejecting this response because:Bikes and Benz never tried to help out with my tire situation. They only told me that this is just how these tires are and that it was common and I was told the tires were not necessary to balance because of the size - the employee [redacted] told me that. And as far as the clutches, I made it very clear that the work was not done right because I returned 3 times the same day to get them adjusted, I was told they would wear in. When speaking with the owner and brought this to his attention, he just said he was not giving me my money back and at this time, I have trust issues with this company. The first time I have heard him say he will stand by his work, was in response to this claim. Everything I have mentioned any issues, they have an excuse as to why something does not need to be fixed. And yes, I have moved 300 miles away, though, I continued to try to get this fixed before I moved in March. I am not asking for all my money back, I am asking for the cost of having to repair their shoddy workmanship. I have a letter from a dealership that specifies that the clutches were out of adjustment and clutch baskets out of specification. Bottom line, I have replaced my clutches twice and I am working with the manufacturer for the tire realizing their is cost of mounting and balancing. I am not trying to get extra money - I am trying to get them to pay for what they did not do correctly the first time.
Regards,
[redacted]
ALL WORK WAS COMPLETED AND APPROVED BY CUSTOMER AT TIME OF DILVERY.. WE DID TRY TO BALANCE BOTH THE FRONT AND REAR TIRES BUT NIETHER FRONT OR REAR TIRE REQUIRED ANY WEIGHTS..AND NO WEIGHTS IS NORMAL IT IS POSSIBLE.. SO NONE WERE INSTALLED.. AS FAR AS THE MANUFACTURED DEFECT HE IS COMPLAINING...
ABOUT IT IS COVERED BY THE MANUFACTURER.AND FURTHER MORE WE WOULD MOUNT AND BALANCE THE NEW TIRE FOR FREE BUT WE WILL NOT PAY ANOTHER SHOP FOR MOUNT AND BALANCE . AS I STATED TO STEVEN WE DONT MAKE THE TIRES WE JUST INSTALL THEM ..AND THEY WERE INSTALLED MORE THAN A YEAR AGO FROM THE DATE OF THIS COMPLAINT.. WHEN HE CALLED US THERE WAS NO TALK OF SOULTIONS FOR THE REAR TIRE JUST WANTED ALL HIS MONEY BACK.. THERE IS A WARRANTY PROCESS WHICH ALL OF US DEALERS HAVE TO FOLLOW.. HE DOESNT WANT ANYTHING TO DO WITH THAT ..IF HE CALLS THE MANUFACTURER THEY MIGHT BE ABLE TO DIRECT HIM TO A LOCAL DEALER WHO CAN HELP HIM COMPLETE THE WARRANTY PROCESS .. AS FAR AS THE CLUTCH PLATES BEING INSTALLED WRONG OR ADJUSTED WRONG THERE IS ONLY ONE WAY TO DO SO.. AND ONCE AGAIN WE WOULD GLADLY STAND BEHIND OUR WORK BUT WE HAVENT SEEN HIM SINCE NOVEMBER 2017 AND WHEN HE WAS HERE NONE OF THESE ISSUES WERE BROUGHT TO OUR ATTENTION.. ITS VERY EASY FOR ANOTHER SHOP TO SAY SOMETHING WAS DONE WRONG AND NEEDS TO BE FIXED.. I DID ASK HIM TO SEND US THE DAMAGED CUTCH PLATES SO WE CAN INSPECT THEM BUT NOT SURE IF THEY HAVE BEEN REPLACED..BUT WE HAVENT SEEN THEM AS OF THE DATE OF THIS RESPONSE.. HE HAS MOVED AWAY FROM OUR AREA ALMOST 300 MILES..WE STAND BEHIND ALL OF OUR WORK