Benz Sanitation, Inc.

These bins at site have been switched out, this task was completed on September 22, Proper bins with proper lids were switched out*** was able to talk with Debbie regarding this job being completed

Initial Business Response /* (1000, 17, 2016/01/20) */
This letter is in response to your letter dated January 8, Upon review of this account we did receive a payment from Mr*** online and it was applied to the wrong accountThis was an error on our part and we offer our sincere
apologiesWe did notify Mr*** and informed him of our policy that in order to make this correction we needed to have his permission in writingMr*** wanted to speak to the owner of the company in regards to this request but the message was never deliveredThis was another error on our part
Due to lack of communication on both parties this situation was never corrected*** has issued a refund check to Mr*** and mailed it on January 15, We apologize for any inconvenience we have caused for Mr***
Please let us know if there is anything else we can do for Mr***
Sincerely
*** *** Billing Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/07/20) */
This letter is in response to the above mentioned case number; Mr*** currently has cart service at: *** *** *** *** *** We have attached a copy of the paper work filled out when service was established back in October of
The sanitation cart has come up missing; the serial number on this cart has not been checked back into our inventoryThis sanitation cart serial number #yXXXXXXX is now considered missingAs the signed paper work is stated replacement cost was $over the years the fee has increased to $However we value and appreciate your service, we have made a re-delivery ticket for a new sanitation cart to be delivered to your addressThis ticket was created today and the cart should arrive within 24-hours
For any further questions of this matter please contact *** *** at Benz Propane Co., Inc
Sincerely,
*** ***

These bins at site have been switched out, this task was completed on September 22, Proper bins with proper lids were switched out *** was able to talk with Debbie regarding this job being completed

Initial Business Response /* (1000, 17, 2016/01/20) */
This letter is in response to your letter dated January 8, 2016. Upon review of this account we did receive a payment from Mr. [redacted] online and it was applied to the wrong account. This was an error on our part and we offer our sincere...

apologies. We did notify Mr. [redacted] and informed him of our policy that in order to make this correction we needed to have his permission in writing. Mr. [redacted] wanted to speak to the owner of the company in regards to this request but the message was never delivered. This was another error on our part.
Due to lack of communication on both parties this situation was never corrected. [redacted] has issued a refund check to Mr. [redacted] and mailed it on January 15, 2016. We apologize for any inconvenience we have caused for Mr. [redacted].
Please let us know if there is anything else we can do for Mr. [redacted].
Sincerely
[redacted] Billing Specialist

Initial Business Response /* (1000, 17, 2016/02/17) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2016/07/20) */
This letter is in response to the above mentioned case number; Mr. [redacted] currently has cart service at: [redacted] We have attached a copy of the paper work filled out when service was established back in October of 2011....

The sanitation cart has come up missing; the serial number on this cart has not been checked back into our inventory. This sanitation cart serial number #yXXXXXXX is now considered missing. As the signed paper work is stated normal replacement cost was $60.00 over the years the fee has increased to $75.00. However we value and appreciate your service, we have made a re-delivery ticket for a new sanitation cart to be delivered to your address. This ticket was created today and the cart should arrive within 24-48 hours.
For any further questions of this matter please contact [redacted] at Benz Propane Co., Inc.
Sincerely,
[redacted]