We are very sorry this customer had a bad experience with the former owner of this company The former owner assured us there were no warranty issues at the time the company changed hands Also, there is no evidence that she sent anything other than what the customer paid for and what was outlined in her invoiceAlthough the warranty for the generator expired one year after the customer’s purchase, months before she contacted us, and with no legal obligation to do so, we sent a new inverter via UPS to replace her original inverter By some strange occurrence, UPS lost this package and, is still searching for it, closing and reopening the investigation several timesBecause this shipment is still under investigation, we offered to fix the customer’s original inverter From our experience, electricians are usually unfamiliar with solar generators There may be a setting that is incorrect or, something else quite simple to fix Or, the electrician may have caused damage to the equipment, which is also a frequent occurrenceDespite the customer’s accusations, rudeness, and lack of warranty, we have been very generous with our time and means to help herShould this customer choose not to send us her inverter, she can send it to the manufacturer (which is where her warranty would have been), who should be able to fix it Sincerely,Be Prepared Solar
We are very sorry this customer had a bad experience with the former owner of this company. The former owner assured us there were no warranty issues at the time the company changed hands. Also, there is no evidence that she sent anything other than what the customer paid for and what...
was outlined in her invoice. Although the warranty for the generator expired one year after the customer’s purchase, 10 months before she contacted us, and with no legal obligation to do so, we sent a new inverter via UPS to replace her original inverter. By some strange occurrence, UPS lost this package and, is still searching for it, closing and reopening the investigation several times. Because this shipment is still under investigation, we offered to fix the customer’s original inverter. From our experience, electricians are usually unfamiliar with solar generators. There may be a setting that is incorrect or, something else quite simple to fix. Or, the electrician may have caused damage to the equipment, which is also a frequent occurrence. Despite the customer’s false accusations, rudeness, and lack of warranty, we have been very generous with our time and means to help her. Should this customer choose not to send us her inverter, she can send it to the manufacturer (which is where her warranty would have been), who should be able to fix it. Sincerely,Be Prepared Solar
We are very sorry this customer had a bad experience with the former owner of this company The former owner assured us there were no warranty issues at the time the company changed hands Also, there is no evidence that she sent anything other than what the customer paid for and what was outlined in her invoiceAlthough the warranty for the generator expired one year after the customer’s purchase, months before she contacted us, and with no legal obligation to do so, we sent a new inverter via UPS to replace her original inverter By some strange occurrence, UPS lost this package and, is still searching for it, closing and reopening the investigation several timesBecause this shipment is still under investigation, we offered to fix the customer’s original inverter From our experience, electricians are usually unfamiliar with solar generators There may be a setting that is incorrect or, something else quite simple to fix Or, the electrician may have caused damage to the equipment, which is also a frequent occurrenceDespite the customer’s accusations, rudeness, and lack of warranty, we have been very generous with our time and means to help herShould this customer choose not to send us her inverter, she can send it to the manufacturer (which is where her warranty would have been), who should be able to fix it Sincerely,Be Prepared Solar
We are very sorry this customer had a bad experience with the former owner of this company. The former owner assured us there were no warranty issues at the time the company changed hands. Also, there is no evidence that she sent anything other than what the customer paid for and what...
was outlined in her invoice. Although the warranty for the generator expired one year after the customer’s purchase, 10 months before she contacted us, and with no legal obligation to do so, we sent a new inverter via UPS to replace her original inverter. By some strange occurrence, UPS lost this package and, is still searching for it, closing and reopening the investigation several times. Because this shipment is still under investigation, we offered to fix the customer’s original inverter. From our experience, electricians are usually unfamiliar with solar generators. There may be a setting that is incorrect or, something else quite simple to fix. Or, the electrician may have caused damage to the equipment, which is also a frequent occurrence. Despite the customer’s false accusations, rudeness, and lack of warranty, we have been very generous with our time and means to help her. Should this customer choose not to send us her inverter, she can send it to the manufacturer (which is where her warranty would have been), who should be able to fix it. Sincerely,Be Prepared Solar