Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs we have expressed on more than one occasion to Berardi's, that we are simply not happy with the results/performance of our R [redacted] coffee machines/serviceWe have purchased two of your coffee machines through Berardi’s Here in our office we can’t even get a cup of coffee on a regular basisThis can’t be the normal, I'm sure! We have a machine that cost over $4,( again we’ve purchased two of these machines, one for our employees, customers, or guest which serves a perk .The second machine in used for our, pub and grill business (this one is for a business)Spent over $8,to purchase coffee/expresso machine through you Berardi's a distributer for R [redacted] We trusted that you would have treated us with respect as we are your customerThis is our first time we have purchased from you Here in our office we still have two complete bags full of coffee from our very 1st order not openedWe have purchased two orders of bottles of syrupThe first shipment is about ½ gone, and the second shipment we haven’t began to use, since we don’t have a machine that is working we can’t Nobody is able to use because it broken more than ½ the time we have had it hereNot sure exactly what the 1st complaint was we made now but it did require a service tech to come on out and fixIf I recall it had to do with h***g no pressure/steam in the wand, and no feeling of heat at allThis was early on, and they even sent out someone to show us know to use the machine, and serviced it at the time We began making more coffee and seemed to be ok February 13, 2015, called and left a message for [redacted] Was unable to get a return call, sent an emailFinally got a call back same day and spoke with [redacted] , I explained the problems in detailWas told, and explained that this was unheard of, and not normalthe pressure going so high on a machine was definitely not ok Berardi’s had then faxed us a diagram to reset heating elementNo one from Berardi’s come down and take care of on this dayThen again, Seems that the problem had recurred again after we followed their instructions on how to reset manually on February 13, later that same day Called Berardis backWas told that several machines that R [redacted] had were doing the same thing, and that they would have to order a reset switchWe were directed to use some electrical tape to hold the reset switch down, which we did not doWe wanted it fixed properlyOur machine was down about a month from my records/ Understood that this was is under warranty during our phone callThat left our machine down from Feb13-April They were unable to tell me know long it would take for the part to come inSaid he would advise once the part came inThe part took some time to come inTalking to Mike on April 9, sounded as if it was in and was going to get installed by the 11th at the latest April Mon the 13th On TueApril 14th G [redacted] contacted me from the pub/grill and let me know he was h***g the exact same problemI called and spoke to someone at Berardi’s in customer serviceLet them know that Dover was now experiencing the same problem as we wereFinally M [redacted] showed up on Wednesday April 15thOn April 15th Took care of the re-start switch here in BolivarIt seemed to work till Friday, April 17, and when we came in on Monday April20, was not working again There seemed to be some confusion originally on April as to who was responsible to pay for driving, repair This was what the technician had said was that we may be responsible was not sure and indicated he was afraid to give the bill to my boss, so had given to me M [redacted] had then called G [redacted] at 2pm said he was le***g here from our office G [redacted] at our 2nd location let him know he was already there and that was fine he would be there waitingG [redacted] waited till 5:10pm, thought something was wrong, since he hadn’t showed upHe tried calling and would go to voicemail April 15th M [redacted] made an apt at pm with G [redacted] after le***g our location,never showed up, called, or cancelledThat is “a no call, no show” The next day I called in and talked to K [redacted] expressed our concern as the service guy never showed up or called us backHonestly, was concerned something may have happenedI requested that we get a return call from someone so we can find out what had happenedOur owner spoke with someone later on either April 17th or 20thwhom suggested we contact the manufacture R [redacted] So after the call we emailed R [redacted] They approved to pay for parts, labor, and travelBerardi's then came back on April Which I did, and let Berardi’s know we did as they had suggested that we doHere is a copy of the letter we sent to R [redacted] through their websiteAlso sent to Berardi’s a copy to let them knowThat’s when we received a follemail from Berardi’s customer service, enclosed as follows: R [redacted] called late this afternoon and will honor the warranty for both the labor and parts R [redacted] is sending in some additional parts to replace They are being sent express mail Berardi's will schedule to service both locations on Wednesday Thanks for your patience and understanding On 4/20/5:PM, [redacted] wrote: Berardi’s, FYI: I’ve sent R [redacted] the following email on their websiteWe are not pleased with the way in which we were treated this past weekFrom one customer to another, I’m sure customer service is of utmost importanceCertainly a return phone call from the technician would have been niceAt least letting him know what was going onA No Call No Show is unacceptable To whom this may concern: I am contacting you to ask for help Our company has purchased two of your machinesOne for our office and the other for bar business We have had both machines since mid- December (roughly)We seem to have had some issues with both in the last couple monthsThere was a re-set button that needed replacedWas taken care of by Berardi's Abbey Road Cleveland, Ohio 44133-Phone # 1-800-876- Still yet the machine seems to be giving us the same problemCalled Berardi's to come look at and they did some work again with machineThat was just this past week, 4/16/It worked Fri we made a drink before the techleft our site Berardi’sSay's we are past the day service warrantyWant's to charge $75hr labor $travelThey will not fix the other machine at the Dover location until the cost issue is resolved at the Bolivar location, as to who is responsible and will pay for this (us or R [redacted] ) Our position as stands is we don't feel we should have to pay this as we just purchased two machines, within the last months Here in our office we maybe make 5-drinks dailyWe do not feel that a machine this costly should be giving us such troubleThe machine at the other location seems to have the same exact problems as oursStrangely even at the same timesBerardi's say they are already working with you and request we do the same .I have heard so many wonderful things about your coffee machinesReaching out for help as I know customer service is important to youPlease help us in this matter! Sincerely, [redacted] -- Bernard’s Customer Service Abbey Road North Royalton, Ohio 440-582- 440-582- [redacted] we have had several issues with not being able to make a cup of coffee around hereBecause the machine is constantly not working properly for what-ever reason One thing for sure is that we are not neglecting our machinesThe latest problem is that a foreign object has gotten into the equipment holding the fill valve open, this is not due to customer neglectAccording to service technician are water is this area is very hard and it is now recommended that we purchase a water filter cartridge that foreign objects may be entering the fill valve causing blockage R [redacted] recommended to technician flushing the boiler and fill valves and adding not only a water softener but now a water filter cartridge Just told there were water issues in Bolivar and Tuscarawas county being hard water we might have to take additional steps to protect the equipment from foreign objects entering it and causing harm to the machine This is news to usWe did not know that we had hard waterNever recommended that we have it checked or that Berardi’s recommended an additional water filter as we would have probably had installed when we installed the machine itselfOn a professional level that is something that should be recommended when a machine this costly is installedI personally would have made this recommendation to my customer if I were in the business of installing an 4K coffee machineI’m just going to say this one more timeI’m displeased with the overall service we have gotten at Berardi’sI can’t speak for every other customerAll I can say is [redacted] was not friendly with me on the phone, even though he will not admit.I found him rude and talking to me in an unprofessional mannerWent ahead and sent R [redacted] another message through their Website, letting them know we would like to work with another dealerAt this point we feel sadly we have to deal with [redacted] as we don't feel you are out for our best interest Regards, [redacted]
This response is provided in connection with Complaint ID No [redacted] cannot recall if we ever had another complaint, but I do not think soThat is because we strive to offer impeccable service, in addition to our ?nest products, including those we produce ourselves and those products we redistributeThe product in question was a product we did not manufacture or produce, but one that was made by a very reputable manufacturer and one that we resell and serviceUnfortunately, the customer complained about the product sold and we provide warranty service at no cost, under warranty Initially the product was quoted on December IS, 2014, and the quote was accepted and installed just four days later on December 19, The customer purchased two (2) R [redacted] espresso machinesand they were installed at two (2) different locationsFour months later, the customer called in for a service repair On April 13, 2015, the customer called for a service repairThe customer was advised that if the service call is determined to be warranty work, then there is no charge for parts since parts are covered by a one year warrantyThe customer was reminded that labor is covered by a day warrantyIf, however, the service work was due to customer neglect or damage, there is no warrantyTwo days later, the service took placeApparently, the customer initially became upset when was asked to sign a work order before performing the service callNevertheless, the problem was diagnosed in the ?eld on April 15, during the service callThe customer was advised during the service call that a reset button needed to be ordered, and it was a manufacturer’s itemOn April 17, 2017, we called the customer and advised her that the manufacturer was providing a replacement part under warranty and that the part would be installed immediately upon receiptOn April 22, 2015, we performed the replacement serviceThe customer was not charged for either parts or labor Apparently the customer became upset when the ?rst service call did not result in going to her second locationShe was upset because she thought she was going to be charged a second I portal-to-portal labor chargeShe was informed that this was not the case, but since the symptoms for both machines were the same, the need for a trip on the ?rst day to the second location was not necessaryIn any event, when the replacement took place on April 22, 2015, the service repairs were made at both locations It seems the customer is complaining about a “no-show,“ but this is not trueThe ‘no-show” at the second location was unnecessary and the customer was advised during the first service call diagnosis It seems the customer claims that she may have purchased lemonslt does not appear to be soThe manufacturer is extremely reputable and the repair solved the problem It seems the customer may also be complaining about whether the installation was wrongThis is also not trueThe installation was just ?neThere is no issue with the installationOur repair technicians and installation technicians are the best in the industry and we stand by the installationRegardless, the claim surrounding the installation, whatever it may be, it completely unsupported and lacking any substance or proofTo the contrary, the installation worked just ?ne during the ?rst ?ve months and since then after the reset button repair Hopefully, this answers all the issuesWe value this customer, like we value every customerWe hope the customer continues to maintain a relationship with usIt should be noted that the work performed was completed under warrantyeven the laborWe did not have to provide the labor under warranty but we did so, even before ever receiving this Revdex.com complaintThat just shows how remarkable and responsive we are as a leading supplier of our coffee roasted products and related items, including equipment Respectfully, [redacted] Berardi’s Fresh Roast, Inc
June 19, This response is provided in connection with Complaint ID No [redacted] I am in receipt of your letter dated today, June 19, Berardi's stands by our prior responseThe rebuttal, unfortunately, does not offer any new or substantive contradiction to our positionThe customer appears unhappy with the manufacturer warranty which we have no control overThe manufacturer is very reputableTheir product is well recognized in the industry as a premium productBerardi’s did everything to manage the situation and replace the manufacturer‘s product defectThe customer has received no billing for any service or inspectionSadly this customer made up their minds to pursue this dialogue in this forum without any real intent on resolving the situation amicablyMoreover, this customer made up their mind to go with another vendor, based on a rare manufacturer’s problem with a brand new espresso machine, despite our efforts to remedy their concerns and difficultiesBerardi‘s continues to be a roaster of the finest quality coffees and has an impeccable service department and service recordlt is a rarity that a problem cannot be resolved but the dif?culty here was the customer’s refusal to engage in a meaningful dialogue and its insistence on pursuing a route of public defamationBerardi’s will look into this further and service all customers with the highest standards, even those who have rigorous demands and alternative agendasTo further illustrate the point I am a little confused why this additional letter was sent to usAccording to our records the customer received a “free inspection" on May 15"‘ At this point the customer was informed of several other issues non-warranty items impacting the daily usage of the equipmentSpeci?cally our technician informed [redacted] (***) and her staff that there is sediment from hard water in the area blocking the ?ll valve limiting the ability for the machine to perform it functionsIn addition, our technician facilitated a conference call with the manufacturer R [redacted] and with [redacted] and a staff member at the customer, and all were in agreementI communicated with Jen on May 18"‘ and spoke with [redacted] (Jeff) the owner also on May 18th‘The next plan was to install a water ?lter to catch any sediment that might obstruct the ?ll valveAfter sending several emails I:-etween the 18"‘ and 21“ Berardi‘s sent in the technician on May 22th‘ and performed another “free” serviceAt this time our technician disassembled the ?ll valve, ?ushed the boiler and showed [redacted] and a maintenance staff employee the foreign object that was obstructing the ?ll valveShortly after our technician left l received an email from [redacted] the owner, indicating not to stop in againSpeci?cally [redacted] wrote “***, we did not request your tech to stop todayPlease do not send him in anymore, as we are moving to a new vendorYour claim of water "sediment" blockage in this repair also has nothing to do with the ?rst issueknow you are trying to build your case to show to the Revdex.comWe will continue to only be honest with themAt this point, we request no further contact from you." Again, almost a month after our last communication we received a letter looking for further explanationWhat would the customer or the Revdex.com like to do at this point? Is there a recommendation being proposed or just explaining a feeling of unhappiness? Hopefully, this answers all the issuesWe value this customer, like we value every customerAgain, it should be noted that all labor performed was completed without any billing to the customerThe further inspections and service did not require us to provide the labor ‘free of charge’ but we did soThat just shows how remarkable and responsive we are as a leading supplier of our coffee roasted products and related items, including equipmentRespectfully, [redacted] Berardi’s Fresh Roast, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAs we have expressed on more than one occasion to Berardi's, that we are simply not happy with the results/performance of our R [redacted] coffee machines/serviceWe have purchased two of your coffee machines through Berardi’s Here in our office we can’t even get a cup of coffee on a regular basisThis can’t be the normal, I'm sure! We have a machine that cost over $4,( again we’ve purchased two of these machines, one for our employees, customers, or guest which serves a perk .The second machine in used for our, pub and grill business (this one is for a business)Spent over $8,to purchase coffee/expresso machine through you Berardi's a distributer for R [redacted] We trusted that you would have treated us with respect as we are your customerThis is our first time we have purchased from you Here in our office we still have two complete bags full of coffee from our very 1st order not openedWe have purchased two orders of bottles of syrupThe first shipment is about ½ gone, and the second shipment we haven’t began to use, since we don’t have a machine that is working we can’t Nobody is able to use because it broken more than ½ the time we have had it hereNot sure exactly what the 1st complaint was we made now but it did require a service tech to come on out and fixIf I recall it had to do with h***g no pressure/steam in the wand, and no feeling of heat at allThis was early on, and they even sent out someone to show us know to use the machine, and serviced it at the time We began making more coffee and seemed to be ok February 13, 2015, called and left a message for [redacted] Was unable to get a return call, sent an emailFinally got a call back same day and spoke with [redacted] , I explained the problems in detailWas told, and explained that this was unheard of, and not normalthe pressure going so high on a machine was definitely not ok Berardi’s had then faxed us a diagram to reset heating elementNo one from Berardi’s come down and take care of on this dayThen again, Seems that the problem had recurred again after we followed their instructions on how to reset manually on February 13, later that same day Called Berardis backWas told that several machines that R [redacted] had were doing the same thing, and that they would have to order a reset switchWe were directed to use some electrical tape to hold the reset switch down, which we did not doWe wanted it fixed properlyOur machine was down about a month from my records/ Understood that this was is under warranty during our phone callThat left our machine down from Feb13-April They were unable to tell me know long it would take for the part to come inSaid he would advise once the part came inThe part took some time to come inTalking to Mike on April 9, sounded as if it was in and was going to get installed by the 11th at the latest April Mon the 13th On TueApril 14th G [redacted] contacted me from the pub/grill and let me know he was h***g the exact same problemI called and spoke to someone at Berardi’s in customer serviceLet them know that Dover was now experiencing the same problem as we wereFinally M [redacted] showed up on Wednesday April 15thOn April 15th Took care of the re-start switch here in BolivarIt seemed to work till Friday, April 17, and when we came in on Monday April20, was not working again There seemed to be some confusion originally on April as to who was responsible to pay for driving, repair This was what the technician had said was that we may be responsible was not sure and indicated he was afraid to give the bill to my boss, so had given to me M [redacted] had then called G [redacted] at 2pm said he was le***g here from our office G [redacted] at our 2nd location let him know he was already there and that was fine he would be there waitingG [redacted] waited till 5:10pm, thought something was wrong, since he hadn’t showed upHe tried calling and would go to voicemail April 15th M [redacted] made an apt at pm with G [redacted] after le***g our location,never showed up, called, or cancelledThat is “a no call, no show” The next day I called in and talked to K [redacted] expressed our concern as the service guy never showed up or called us backHonestly, was concerned something may have happenedI requested that we get a return call from someone so we can find out what had happenedOur owner spoke with someone later on either April 17th or 20thwhom suggested we contact the manufacture R [redacted] So after the call we emailed R [redacted] They approved to pay for parts, labor, and travelBerardi's then came back on April Which I did, and let Berardi’s know we did as they had suggested that we doHere is a copy of the letter we sent to R [redacted] through their websiteAlso sent to Berardi’s a copy to let them knowThat’s when we received a follemail from Berardi’s customer service, enclosed as follows: R [redacted] called late this afternoon and will honor the warranty for both the labor and parts R [redacted] is sending in some additional parts to replace They are being sent express mail Berardi's will schedule to service both locations on Wednesday Thanks for your patience and understanding On 4/20/5:PM, [redacted] wrote: Berardi’s, FYI: I’ve sent R [redacted] the following email on their websiteWe are not pleased with the way in which we were treated this past weekFrom one customer to another, I’m sure customer service is of utmost importanceCertainly a return phone call from the technician would have been niceAt least letting him know what was going onA No Call No Show is unacceptable To whom this may concern: I am contacting you to ask for help Our company has purchased two of your machinesOne for our office and the other for bar business We have had both machines since mid- December (roughly)We seem to have had some issues with both in the last couple monthsThere was a re-set button that needed replacedWas taken care of by Berardi's Abbey Road Cleveland, Ohio 44133-Phone # 1-800-876- Still yet the machine seems to be giving us the same problemCalled Berardi's to come look at and they did some work again with machineThat was just this past week, 4/16/It worked Fri we made a drink before the techleft our site Berardi’sSay's we are past the day service warrantyWant's to charge $75hr labor $travelThey will not fix the other machine at the Dover location until the cost issue is resolved at the Bolivar location, as to who is responsible and will pay for this (us or R [redacted] ) Our position as stands is we don't feel we should have to pay this as we just purchased two machines, within the last months Here in our office we maybe make 5-drinks dailyWe do not feel that a machine this costly should be giving us such troubleThe machine at the other location seems to have the same exact problems as oursStrangely even at the same timesBerardi's say they are already working with you and request we do the same .I have heard so many wonderful things about your coffee machinesReaching out for help as I know customer service is important to youPlease help us in this matter! Sincerely, [redacted] -- Bernard’s Customer Service Abbey Road North Royalton, Ohio 440-582- 440-582- [redacted] we have had several issues with not being able to make a cup of coffee around hereBecause the machine is constantly not working properly for what-ever reason One thing for sure is that we are not neglecting our machinesThe latest problem is that a foreign object has gotten into the equipment holding the fill valve open, this is not due to customer neglectAccording to service technician are water is this area is very hard and it is now recommended that we purchase a water filter cartridge that foreign objects may be entering the fill valve causing blockage R [redacted] recommended to technician flushing the boiler and fill valves and adding not only a water softener but now a water filter cartridge Just told there were water issues in Bolivar and Tuscarawas county being hard water we might have to take additional steps to protect the equipment from foreign objects entering it and causing harm to the machine This is news to usWe did not know that we had hard waterNever recommended that we have it checked or that Berardi’s recommended an additional water filter as we would have probably had installed when we installed the machine itselfOn a professional level that is something that should be recommended when a machine this costly is installedI personally would have made this recommendation to my customer if I were in the business of installing an 4K coffee machineI’m just going to say this one more timeI’m displeased with the overall service we have gotten at Berardi’sI can’t speak for every other customerAll I can say is [redacted] was not friendly with me on the phone, even though he will not admit.I found him rude and talking to me in an unprofessional mannerWent ahead and sent R [redacted] another message through their Website, letting them know we would like to work with another dealerAt this point we feel sadly we have to deal with [redacted] as we don't feel you are out for our best interest Regards, [redacted]
This response is provided in connection with Complaint ID No [redacted] cannot recall if we ever had another complaint, but I do not think soThat is because we strive to offer impeccable service, in addition to our ?nest products, including those we produce ourselves and those products we redistributeThe product in question was a product we did not manufacture or produce, but one that was made by a very reputable manufacturer and one that we resell and serviceUnfortunately, the customer complained about the product sold and we provide warranty service at no cost, under warranty Initially the product was quoted on December IS, 2014, and the quote was accepted and installed just four days later on December 19, The customer purchased two (2) R [redacted] espresso machinesand they were installed at two (2) different locationsFour months later, the customer called in for a service repair On April 13, 2015, the customer called for a service repairThe customer was advised that if the service call is determined to be warranty work, then there is no charge for parts since parts are covered by a one year warrantyThe customer was reminded that labor is covered by a day warrantyIf, however, the service work was due to customer neglect or damage, there is no warrantyTwo days later, the service took placeApparently, the customer initially became upset when was asked to sign a work order before performing the service callNevertheless, the problem was diagnosed in the ?eld on April 15, during the service callThe customer was advised during the service call that a reset button needed to be ordered, and it was a manufacturer’s itemOn April 17, 2017, we called the customer and advised her that the manufacturer was providing a replacement part under warranty and that the part would be installed immediately upon receiptOn April 22, 2015, we performed the replacement serviceThe customer was not charged for either parts or labor Apparently the customer became upset when the ?rst service call did not result in going to her second locationShe was upset because she thought she was going to be charged a second I portal-to-portal labor chargeShe was informed that this was not the case, but since the symptoms for both machines were the same, the need for a trip on the ?rst day to the second location was not necessaryIn any event, when the replacement took place on April 22, 2015, the service repairs were made at both locations It seems the customer is complaining about a “no-show,“ but this is not trueThe ‘no-show” at the second location was unnecessary and the customer was advised during the first service call diagnosis It seems the customer claims that she may have purchased lemonslt does not appear to be soThe manufacturer is extremely reputable and the repair solved the problem It seems the customer may also be complaining about whether the installation was wrongThis is also not trueThe installation was just ?neThere is no issue with the installationOur repair technicians and installation technicians are the best in the industry and we stand by the installationRegardless, the claim surrounding the installation, whatever it may be, it completely unsupported and lacking any substance or proofTo the contrary, the installation worked just ?ne during the ?rst ?ve months and since then after the reset button repair Hopefully, this answers all the issuesWe value this customer, like we value every customerWe hope the customer continues to maintain a relationship with usIt should be noted that the work performed was completed under warrantyeven the laborWe did not have to provide the labor under warranty but we did so, even before ever receiving this Revdex.com complaintThat just shows how remarkable and responsive we are as a leading supplier of our coffee roasted products and related items, including equipment Respectfully, [redacted] Berardi’s Fresh Roast, Inc
June 19, This response is provided in connection with Complaint ID No [redacted] I am in receipt of your letter dated today, June 19, Berardi's stands by our prior responseThe rebuttal, unfortunately, does not offer any new or substantive contradiction to our positionThe customer appears unhappy with the manufacturer warranty which we have no control overThe manufacturer is very reputableTheir product is well recognized in the industry as a premium productBerardi’s did everything to manage the situation and replace the manufacturer‘s product defectThe customer has received no billing for any service or inspectionSadly this customer made up their minds to pursue this dialogue in this forum without any real intent on resolving the situation amicablyMoreover, this customer made up their mind to go with another vendor, based on a rare manufacturer’s problem with a brand new espresso machine, despite our efforts to remedy their concerns and difficultiesBerardi‘s continues to be a roaster of the finest quality coffees and has an impeccable service department and service recordlt is a rarity that a problem cannot be resolved but the dif?culty here was the customer’s refusal to engage in a meaningful dialogue and its insistence on pursuing a route of public defamationBerardi’s will look into this further and service all customers with the highest standards, even those who have rigorous demands and alternative agendasTo further illustrate the point I am a little confused why this additional letter was sent to usAccording to our records the customer received a “free inspection" on May 15"‘ At this point the customer was informed of several other issues non-warranty items impacting the daily usage of the equipmentSpeci?cally our technician informed [redacted] (***) and her staff that there is sediment from hard water in the area blocking the ?ll valve limiting the ability for the machine to perform it functionsIn addition, our technician facilitated a conference call with the manufacturer R [redacted] and with [redacted] and a staff member at the customer, and all were in agreementI communicated with Jen on May 18"‘ and spoke with [redacted] (Jeff) the owner also on May 18th‘The next plan was to install a water ?lter to catch any sediment that might obstruct the ?ll valveAfter sending several emails I:-etween the 18"‘ and 21“ Berardi‘s sent in the technician on May 22th‘ and performed another “free” serviceAt this time our technician disassembled the ?ll valve, ?ushed the boiler and showed [redacted] and a maintenance staff employee the foreign object that was obstructing the ?ll valveShortly after our technician left l received an email from [redacted] the owner, indicating not to stop in againSpeci?cally [redacted] wrote “***, we did not request your tech to stop todayPlease do not send him in anymore, as we are moving to a new vendorYour claim of water "sediment" blockage in this repair also has nothing to do with the ?rst issueknow you are trying to build your case to show to the Revdex.comWe will continue to only be honest with themAt this point, we request no further contact from you." Again, almost a month after our last communication we received a letter looking for further explanationWhat would the customer or the Revdex.com like to do at this point? Is there a recommendation being proposed or just explaining a feeling of unhappiness? Hopefully, this answers all the issuesWe value this customer, like we value every customerAgain, it should be noted that all labor performed was completed without any billing to the customerThe further inspections and service did not require us to provide the labor ‘free of charge’ but we did soThat just shows how remarkable and responsive we are as a leading supplier of our coffee roasted products and related items, including equipmentRespectfully, [redacted] Berardi’s Fresh Roast, Inc