My father was a resident in Montrose Manor from September until his death on May 18, I paid Montrose Manor at the beginning of May for the entire month of May As stated earlier, he passed away on May 18, My brother and I cleaned out his room on the same day of his passing According to the contract with Montrose Manor, a prorated refund would be given if the resident's room was not occupied for an entire month I contacted via email Montrose Manor on July 5, asking about the refund, and I was told refunds could take up to days to process I did not receive a refund so I emailed the facility again on September 25, asking about the refund and did not get a response I emailed again on October 10, and was told it would be looked into but I have not gotten any type of response nor a refund check I have also not been given any type of explanation as to why I would not receive this refund While my father was a resident there I upheld our pa
My father was a resident in Montrose Manor from September until his death on May 18, I paid Montrose Manor at the beginning of May for the entire month of May As stated earlier, he passed away on May 18, My brother and I cleaned out his room on the same day of his passing According to the contract with Montrose Manor, a prorated refund would be given if the resident's room was not occupied for an entire month I contacted via email Montrose Manor on July 5, asking about the refund, and I was told refunds could take up to days to process I did not receive a refund so I emailed the facility again on September 25, asking about the refund and did not get a response I emailed again on October 10, and was told it would be looked into but I have not gotten any type of response nor a refund check I have also not been given any type of explanation as to why I would not receive this refund While my father was a resident there I upheld our pa