The customer did tow her vehicle to our facility stating it would not start. The key presented to us by the customer was not a Volkswagen product, and thus activated the immobilizer function not allowing it to start. In an attempt to rectify the situation, we programmed the non... Volkswagen key at no cost to the customer. The customer has been contacted and advised about the status of her vehicle.
Initial Business Response /* (1000, 12, 2016/02/17) */
We have been in contact with *** *** regarding the Ford Expedition she purchased from us
Unbeknownst to us, the title had a lien placed on it by the state of Indiana from the previous ownerOnce the issue was resolved by the
previous owner, the BMV sent the title to the wrong address, further delaying the title to us
We did receive the title and left a message with *** *** earlier todayWe have also offered to purchase back the vehicle for the total amount of *** and we are also offering an additional *** as a Goodwill gesture, for the inconvenience this has caused her
Initial Consumer Rebuttal /* (3000, 15, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept the company's response because their offer is unclearIf they are willing to send me my title and the *** Goodwill gesture; and if I am allowed to continue to use the dealer license plate they gave me to use until I can obtain the license plate for the truckTHEN that is the offer that I will accept
Final Business Response /* (4000, 30, 2016/03/21) */
Hi ***
We will reimburse Ms *** for any late fees associated with the registration of the titleUnfortunately, there must be some kind of miscommunicationOur original offer was to purchase back the vehicle for the price she purchased it for and give her an extra *** for the inconvenience this has caused herWhen she received the title, Ms *** chose to keep the vehicle and we said we would take care of any late fees she incurred for the title issueWe did not offer any other reimbursements, as stated in my first responseUnfortunately, Ms*** did NOT purchase an extended service contractThe vehicle in questions was purchased with No Warranty, due to its age (year manufactured 2000) and mileageMs*** can reach me at XXX-XXX-XXXX to discuss furtherWe are sorry Ms *** feels that we have not been forthright in resolving the title issue with the State of IndianaWe did everything in our power to expedite the issue as best as we could but we do apologize it took longer then we both wantedWe did provide Ms *** with the use of one of our dealer plates during this time until the issue was resolved
Final Consumer Response /* (4200, 32, 2016/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Team Audi has expressed to me their rip-off scam in writingAs a good faith gesture they offered me $over the price I paid to return a truck they illegally sold me with a lien on it after learning that I had already had *** worth of work put into the truck thinking my title was on it wayBecause of their illegal activity I also was unable to apply for the *** interest rate with my credit union resulting in a *** interest rate due to being unable to provide a title for the truck I purchased from themIn a sense, what Team Audi offered me was an opportunity to give them the truck back and losing the additional *** I put into it,losing also the extra *** interest I had already paid for three months; or keep the truck and continue losing interest each monthI will address this issue through other meansTherefore, this specific case can be closedPerhaps the next time, they shouldn't be too quick to advertise a vehicle before they have a clear titleI wonder what the news teams would think of this?
The customer did tow her vehicle to our facility stating it would not start. The key presented to us by the customer was not a Volkswagen product, and thus activated the immobilizer function not allowing it to start. In an attempt to rectify the situation, we programmed the non...
Volkswagen key at no cost to the customer. The customer has been contacted and advised about the status of her vehicle.
The customer did tow her vehicle to our facility stating it would not start. The key presented to us by the customer was not a Volkswagen product, and thus activated the immobilizer function not allowing it to start. In an attempt to rectify the situation, we programmed the non... Volkswagen key at no cost to the customer. The customer has been contacted and advised about the status of her vehicle.
Initial Business Response /* (1000, 12, 2016/02/17) */
We have been in contact with *** *** regarding the Ford Expedition she purchased from us
Unbeknownst to us, the title had a lien placed on it by the state of Indiana from the previous ownerOnce the issue was resolved by the
previous owner, the BMV sent the title to the wrong address, further delaying the title to us
We did receive the title and left a message with *** *** earlier todayWe have also offered to purchase back the vehicle for the total amount of *** and we are also offering an additional *** as a Goodwill gesture, for the inconvenience this has caused her
Initial Consumer Rebuttal /* (3000, 15, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept the company's response because their offer is unclearIf they are willing to send me my title and the *** Goodwill gesture; and if I am allowed to continue to use the dealer license plate they gave me to use until I can obtain the license plate for the truckTHEN that is the offer that I will accept
Final Business Response /* (4000, 30, 2016/03/21) */
Hi ***
We will reimburse Ms *** for any late fees associated with the registration of the titleUnfortunately, there must be some kind of miscommunicationOur original offer was to purchase back the vehicle for the price she purchased it for and give her an extra *** for the inconvenience this has caused herWhen she received the title, Ms *** chose to keep the vehicle and we said we would take care of any late fees she incurred for the title issueWe did not offer any other reimbursements, as stated in my first responseUnfortunately, Ms*** did NOT purchase an extended service contractThe vehicle in questions was purchased with No Warranty, due to its age (year manufactured 2000) and mileageMs*** can reach me at XXX-XXX-XXXX to discuss furtherWe are sorry Ms *** feels that we have not been forthright in resolving the title issue with the State of IndianaWe did everything in our power to expedite the issue as best as we could but we do apologize it took longer then we both wantedWe did provide Ms *** with the use of one of our dealer plates during this time until the issue was resolved
Final Consumer Response /* (4200, 32, 2016/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Team Audi has expressed to me their rip-off scam in writingAs a good faith gesture they offered me $over the price I paid to return a truck they illegally sold me with a lien on it after learning that I had already had *** worth of work put into the truck thinking my title was on it wayBecause of their illegal activity I also was unable to apply for the *** interest rate with my credit union resulting in a *** interest rate due to being unable to provide a title for the truck I purchased from themIn a sense, what Team Audi offered me was an opportunity to give them the truck back and losing the additional *** I put into it,losing also the extra *** interest I had already paid for three months; or keep the truck and continue losing interest each monthI will address this issue through other meansTherefore, this specific case can be closedPerhaps the next time, they shouldn't be too quick to advertise a vehicle before they have a clear titleI wonder what the news teams would think of this?
The customer did tow her vehicle to our facility stating it would not start. The key presented to us by the customer was not a Volkswagen product, and thus activated the immobilizer function not allowing it to start. In an attempt to rectify the situation, we programmed the non...
Volkswagen key at no cost to the customer. The customer has been contacted and advised about the status of her vehicle.