Berfanger's

Sent: Wednesday, July 20, 2016 5:04 PM Subject: Claim [redacted]   In reference to claim [redacted] vs Amazing Wristbands, Ms [redacted] placed an order for 5,000 metallic gold silicone wristbands.  This is one of our most popular colors and is based on the [redacted] Color Match...

System.  This is a universal color coding system for textiles, plastics, paper goods, inks, paints, silicone, and many other products.  The [redacted] color for the silicone wristband is [redacted].  The customer received the exact [redacted] color that she ordered.  The customer sent us photos of the custom wristbands she ordered placed next to items that had a Gold Foil and/or Gold Leafing effect to them.  Essentially, she wanted a highly reflective golden foil.  This effect is not possible with a silicone wristband.  At no time did Amazing Wristbands lead her to believe this was possible.  We have many real photos of our metallic gold wristbands ([redacted]) on our website and social media pages.  The customer also sees a virtual version of the wristband, displayed in the actual [redacted] color ([redacted]).  Additionally, we provide the customer with a digital design proof, again in the exact [redacted] color she chose, with the [redacted] Color displayed below the design.  Ms. [redacted] approved the design. Our products are made to order and all are custom.  We do not offer refunds on custom made products.  Every part of this order was made custom.  The silicone, the mold for her design.  These items cannot be reused.  The customer agrees to this two times in our terms and conditions.  However, if a product is incorrectly made or poorly made, then we will remake the order correctly for the customer at no cost.  The remade order must be exact the same, only made correctly. The color she received was accurate and exactly what she chose and approved.  Ms. [redacted] also had wanted Amazing Wristbands to pay for her return shipping costs.  There are no returns for customized products.  We offered to remake the order for her if she could show us that the bands were not correct.  We keep 3-5 samples of every order we ship out for at least 90 Days.  Based on Ms. [redacted]’s photos and us referencing the samples, the color is accurate.  A new order would look identical and Ms. [redacted] clearly stated that she did not want that. Another comment from Ms. [redacted] was that the silicone wristbands look like “big rubber bands”.  That is essentially what they are.  They are 2mm thick silicone rubber wristbands.  We can only assume that Ms. [redacted] believed this product to be something other than a silicone wristband.  We sell silicone wristbands.  This was clearly stated in all documentation, and on our website, all of our marketing materials, as well as in her order receipt and the design proof she approved. We can only assume that she wanted a different type of product; perhaps costume jewelry.  However, she purchased a 100% custom silicone wristband order, she chose the color of the bands, agreed that she understood the terms and that once the order has been produced it cannot be returned  or refunded, two times, once when she creates her account and once when checking out, and she approved the color. Our Terms and conditions are in the blue link included in this letter.   Ms. [redacted] attempted to request a chargeback to her credit card for the wristbands.   This was eventually denied to her by the credit card company since we did provide to her exactly the product that we promised and she approved of.   -- Cindy M[redacted] Administrative Assistant Amazing Wristbands [redacted] Tel: 800-269-0910 Fax: [redacted]